ComplaintsforWatson Management Services, LLC

• Initial Complaint

  08/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I hired this company to manage my property. On several occasions rent was paid late causing me to incur penalties because there was no communication from the property management company that the rent payment would be late despite multiple phone calls and voice messages requesting information. I am currently waiting on my final rent payment from this company which is now a month late. They have not returned my phone calls. 2 weeks ago they told me they would process my payment right away. No payment has been received and no communication has been received from the property management company. I have left several voicemail messages.

  Customer response

  08/09/2023

  I have received my final rent payment from this company.  

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I like to file complaint about Watson management flying their drones over the backyards of their tendons invasion privacy and coming to the park and marking people's vehicles and towing them off the same day not waking them up and giving them a chance to move them and writing people up for sheds that's been there for 25 years or more before they were even management of this park there's a whole line of things I bet you if you walked up to this park and asked every individual that lives in this park about what Watson has done they would tell you when I'm able to get a hold of the owner that approved of such structures on this land years ago we asked Watson for his number and he tells us that he's dead which is a lie because he wouldn't have a job if he was dead he has harassed my mother calling her a pig and all sorts of names threatening to evict her because her name is not on the trailer she's in the process of buying it her name is not going to be on it until she get the title she's a disabled elderly woman on oxygen pretty much bedridden and they're harassing her she is unable to get up other than to go to the bathroom and walk out to her living room I don't think it's right for them to walk to the park invading our privacy and harassing everybody in the park but nobody will stand up for themselves because they're afraid they're going to get evicted I'm trying to get everybody to stand together and become a community that way we can get rid of of Watson management but we're so low income there's not another place out there that has low rent like this place does and they know it is there anything you could do to help us at ARJAY Mobile home Park we believe that they plan on selling the park but won't tell us but gives us a little hints like you told my neighbor that he wants the yard looking like if we had a week to move we could do it I think it's illegal for them not to let us know that they are planning on selling the park is this legal or illegal

  Business response

  10/13/2022

  We are not affiliated with this property. We are Watson Management Services, LLC out of ****** ****** and do not manage properties in **********.

• Initial Complaint

  09/25/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I responded to a Watson Property Management listing (************** #2) last month (August 2022) looking to rent a property but it unfortunately was not as advertised. The listing shows photographs of a different, seemingly larger unit (something the property manager who gave us the tour admitted verbally to being a "mistake" made by the person managing the property before them) and they lied about the availability date as well. Luckily we didn't lose out on the massive $3500 deposit as we didn't sign a lease, but we did lose out on our application fees ($150 total) as we were unable to tour the property until after we had applied. We aren't too angry about this and were happy to just move on, but as we continued our apartment search we noticed the company put the same exact listing back up, with the same incorrect photos that they had claimed before were a "mistake." This listing is still currently active on many apartment search websites (e.g. https://www.trulia.com/p/or/******/640-**********-2-******-**-97321--2513737703). We're not looking to get our money back for the application, we just mostly don't want other people to get baited-and-switched and lose out on their application or deposit money as well.

  Business response

  09/26/2022

  Hello, 
  
  
  We manage several properties at the location in the complaint. The photos are correct in the link the customer provided in their response. I have attached a link to both properties as well. When posted to the internet on sites like Trulia or Zillow, the listing is created through our dedicated software. Currently, we have 2 units available at 640 3rd # 2  is a 1 bedroom , 1 bathroom apartment and 640 3rd # 1  is a 3 bedroom 2 bath 1. Both units are currently advertised as described. Our assumption is that the customer must have confused the units when they went to see it. They were never told that they must apply prior to viewing the home. We do not now nor have we ever required applications prior to showing a unit. We did explain to the customer that the current tenant was not allowed to show until after they have vacated the unit, which tends to happen. 
  
  
  Our deposits are on the larger side due to us not collecting a first, last, & deposit. We collect a first month's rent & a security deposit. Our base security starts at 1.5 times the current rent and increases from there depending on the screening results. That statement is made very clear when discussing the process with potential applicants. We collected a "Good Faith" deposit from the customer and with our "Good Faith" deposits we returned the deposit to applicants in a sight unseen, which is the case with this particular customer. However; the applications are not refundable and this is stated during the application process. The application fee is used to screen all applications and cosigners which was done in this case. We are more than happy and capable of transferring any application from one property to the next, but once the screening is done and paid for from the fee, it is non refundable. 
  
  
  
  
  While the listing says "Available Now" In the approval letter the move in/availability date was provided as "TBD". We provide this term when it is unknown when the tenant will actually be vacating the property as well as not being able to know the condition of the home. The customer was never lied to about the availability of the unit. Our leasing agent showed him the home on 9/15/2022 and on 9/16/2022 the tenant texted our office with the following message " I appreciate you finding out about the washer dryer situation, unfortunately when we made it home we realized that we really won't be able to fit our stuff in the dimensions of the bedroom... We're going to have to keep looking/ If you need to refund the deposit as a check I would be available to swing by and pick up after 3 today or early next week. Let me know what works best."
  
  
  
  640 3rd # 2 
  https://watsonmanagementservices.appfolio.com/listings/detail/de94912b-72f1-44ed-aa71-9e9576d8acdc
  
  
  
  640 3rd # 1
  https://watsonmanagementservices.appfolio.com/listings/detail/96578394-6973-4a54-a705-b2bd51b248d5
  
  

  Customer response

  09/26/2022

   
  Complaint: 18127074
  
  I am rejecting this response because:

  While the majority of in the information in the response is correct, the listing did not say "available now", it said "available Sept 1st" when the prior tenant were not in fact scheduled to vacate until September 10th with additional turnaround for cleaning. I also maintain that the photos of the main room and bedroom are not, in fact, correct after touring the unit. There are three units in this triplex and I am under the impression that the photos are of the third unit, which seems to have a larger bedroom size, the nature of which caused me to decide to search for housing elsewhere. I agree that the handling of the deposit was as agreed although $3500 dollars is excessive to say the least, especially considering the size of the non-refundable floor cleaning fee as well as the relatively small rent and apartment size. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company is threatening people through responses to their ****** Reviews and airing information about tenants and former tenants that can harm them.

  Business response

  08/25/2022

  We feel the customer has filed this complaint against the wrong company. We do not threaten people nor do we provide previous or current tenants information to any one with out their consent. We have no record of the individual filling this complaint. 

• Initial Complaint

  05/20/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Watson for 2 months has posted 3 day to vacate notice on my door.They filed a eviction summons and then withdrew goes they are being unlawful.Know they are refusing to give me back overpayment.And charging me unjustified rent fees.Also they are still trying to evict me.My lease ends May 31 2022

  Business response

  06/01/2022

  Hello, 

   

  We do not provide services to:

  *****************************
  2628 *********************
  Spokane, ** 99217
  Daytime Phone: **************
  E-mail: *************************

   

  We are located in ********** and I assume this was meant for the Watson Management in **********. Please remove this from our account as we are not the company this is in regards to. Thank you!

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Watson Management Services was, until only recently, the property management company for a rental that I owned. When the tenant recently moved out, Watson Management determined that the tenant had caused damage to the kitchen counter top and relayed the insurance company and claim number to me on April 5th, 2022.The problem, now, is that neither the insurance company nor I have received requested information despite numerous Emailed requests for the past three weeks. This is delaying the resolution of the claim and is completely unreasonable.

  Business response

  05/09/2022

  On March 31, 2022, the tenant ***************************** vacated the property at ********************************************************. We prepared the property for the Owner ******************* and ultimately released our company from management on April 5, 2022. On April 4, 2022, the insurance company Allstate reached out to our ********************** via phone regarding a claim filed on behalf of *****************************. In an email from our Maintenance coordinator ****, she reaches out to ***** at Allstate inquiring about documents needed and asked if we have a deadline. **** never received a response regarding a deadline after multiple attempts to contact *****. We were under the impression that ******************* had sent over the photo of the damage to Allstate as she was now at that time occupying the residence and was provided the claim number by our other Maintenance Coordinator *****.
  
  This repair/claim was not being handled by our office as we were no longer managing this property. We provide owners with a copy of the lease at the time their property is rented, so we were unaware that ***** had not shared the lease with the insurance adjuster. We waited the entire month of April for the Insurance adjuster to respond with a description of what the fire report consisted of and if there was a form that we needed to fill out, as there was no fire. This is why we took the liberty of drafting a letter explaining what had happened to the countertop and submitted that over to the insurance company. We did not drop the ball, as we took the liberty of supplying a letter that described the incident reported by the tenant and to clarify that there in fact was not a fire. We also made sure that the Owner had all the necessary information she needed to start the claim when she took over the property. We have attached the letter & email correspondence to provide proof to our response.
  
  ***** was in charge of retrieving her own quotes on repairing the damage, so the proof of loss needed to be submitted by *****, as we do not have control over this home, nor did we at this time. We have no requests from ***** that she was wanting our help with this. Our ********************** informed ***** at Allstate about this via phone. 

  Customer response

  05/16/2022

   
  Complaint: 17124334
  
  I am rejecting this response because:

  As is typical of Watson Management, their response is superfluous, filled with excuses and not in compliance with my VERY simple request!  Excuses are not necessary, they simply needed to provide the requested information by Allstate and myself in a timely manner.  That would have resolved the issue and been far more efficient.  This supports my need to bother the BBB with this matter.
  
  Watson Management stated, "**** never received a response (from Allstate) regarding a deadline after multiple attempts...."    However, they supplied a copy of the Email (dated April 5th) thread in which the claim representative replied, "Please provide the proof of loss as soon as possible."   Heaven only knows how long 'as soon as possible' is to Watson Management!
  
  Watson Management stated, "We also made sure that the Owner had all the necessary information she needed to start the claim when she took over the property."   I was given the insurance company name and I had to request the claim number.  The claim phone numbers and representative's information were never shared by Watson Management. 
  
  WHY would Watson Management be "under the impression that I had sent over the photo of the damage to Allstate"?   A very simple phone call or text message would have answered that. Better yet, why would the onus be deferred to me as the owner?  The damage was caused when under the control of Watson Management.
  
  I was never provided a copy of the lease for 2021-2022.   It should be noted that I only received the prior years' lease copy for 2020-2021 after I requested it. Again, Watson Management was "unaware that ***** had not shared the lease with the insurance adjuster."   AGAIN, simple communication would have solved this. Or, better yet, professionalism, timeliness and simple compliance with the insurance company's request!  Displacing the onus and assuming things is not handling business! 
  
  I am attaching my April 21st Email thread to Watson Management proving my own request for the status of the requests from Allstate.   Please note that I never received a response to my April 15th nor my April 29th Emails.    
  
  This is all so completely and utterly unnecessary.....   So much work for so many when a simple handling of a simple request would have sufficed.   I STILL do not have the copy or the lease agreement nor the incident/fire report to me per my initial request on April 29th.    One has to wonder WHY???? 

  
  Sincerely,
  
  *******************

  Business response

  06/07/2022

  Hello, 

   

  We have been trying to respond to this complaint. I emailed ***************************************** because of the issue. I have responded below as well, since the link was working again. 

   

  As stated to ***** on multiple occasions, is that as soon as possible is a blanket term, so that our employees have time to take care of any issues that *** arise. ***** is not our only client and as a busy growing property management company, our employees are dealing with multiple tasks on any given day. ***** would not allow Watson Management services any time to help resolve any issue. We have never dropped the ball on *******************. We always keep a paper trial and respond within a timely manner to resolve any issues she *** have had with this property.
  
  We provided ***** all the information we were provided regarding this claim due to us no longer managing the property. If the property was still under contract with Watson management services, we would have followed through with the claim ourselves. But seeing that *****, was now occupying the residence and we were not longer under contract, it was more logical to have the owner/occupant take care of the insurance matter.
  
  The assumption the owner sent the photo over to Allstate is due to the owner occupying her own dwelling as well as being a previous/current Allstate agent.
  
  On Monday March 16, 2020, our previous office manager ***************************** informed ***** that she will be provided a copy of the lease agreement once it was signed. On Wednesday April 1, 2020, when the tenant signed the lease and moved into the unit ******* our Accounting Tech. emailed the lease agreement over to *****. We are attaching a copy of the email we sent to ***** showing the lease was attached. This is part of the paper trail proof we keep to prove our actions and words.
  
  As for the Incident/Fire report goes, there was never any FIRE. There was a hot pan that was sat on the counter that created a ****.Again, no fire took place at this residence. We do not have nor were we provided any incident/Fire report and as we explained to the Allstate agent ***************************. On May 9, 2022, Allstate agent ***** states I am working directly with e owner ******************* for settlement. I am moving forward to resolve with the owner. We provided to the BBB a copy of the email from the insurance agent stating she was working directly with *******************
  
  I cannot stress the fact enough that there was never a fire at the property in question nor do we have a incident/fire report.
  
  We would like for this to be closed. We have proven with emails weve kept that we have provided any requested information to the owner that she is stating otherwise in this complaint.

  Customer response

  06/15/2022

   
  Complaint: 17124334
  
  I am rejecting this response because:

  All that I requested of the BBB, way back on April 29th, 2022 was,    "Please forward the lease agreement and the incident report/fire report to me."    I  still    do   NOT   have   it.
  

  All that Watson Management needed to do was to very simply provide the documents.   Yet, they haven't and are still playing word games!  I believe my point has been made to the BBB and anyone doing their due diligence and checking up on a property management company they wish to use.  This should serve as a forewarning!   
  
  Per Watson Management, "As stated to ***** on multiple occasions, is that as soon as possible is a blanket term".    WOW.   The insurance company requested documents "as soon as possible".  It took a month and a BBB complaint for Watson Management to comply.   So much for a "blanket term"....   or service from them.
  
  Per Watson Management, "***** would not allow Watson Management services any time to help resolve any issue. We have never dropped the ball on *******************."   This statement is utterly untrue!  1.)  I still don't have the rental contract.  2.)  I have a LONG Email thread with the owner, ****** Watson, regarding my attempting to resolve their EPIC 'drop the ball' when they failed to provide a timely move out notice to my tenant (as had been discussed and confirmed via Email).  This caused me some financial loss and more drama than I could ever have expected!  3.) I literally have a list of Watson's 'dropped the ball' incidents.  
  
  Watson Management blatantly wrote, "If the property was still under contract with Watson management services, we would have followed through with the claim ourselves."  That is shameful. This loss occurred while the property was under the care, custody and control of Watson Management.   How ridiculous that they would think they should just ignore requests from myself and the insurance company regarding physical damage by the tenant to the property while under contract because the contract had ended!!  
  
  Watson Management stated, "We have proven with emails weve kept that we have provided any requested information to the owner that she is stating otherwise in this complaint."  Watson addressed the 2020 rental agreement BUT that is not at issue.  The 2021/2022 rental agreement was requested.   Still    not    received. 
  
  This is truly futile with a company who could have VERY easily just simply provided the requested (current) rental contract and said that there was no Fire Report.  This is an incredible example of the business handling capabilities that the BBB and consumers need to know about.           I consider my goal met here.  My work is done. 
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩