Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

A & B Septic Service has locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforA & B Septic Service

    Septic Tank Cleaning
    View Business profile
    View Business profileBBB accredited business

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      A&B Septic was hired to do a pre-inspection at a home we were interested in purchasing. We hired them to locate and inspect the distribution box and drain field. They were unable to do either of those things and we were still charged the full amount. I asked them for at least a 50% refund which they fully ignored. We feel that they did not do the job that they were hired to do. We feel a refund of $262.50 would fair.

      Customer response

      10/27/2023

      We hired a second company to get the work done, and they had no problem finding and inspecting the distribution box, locating the drain field lines and flushing them within the same time limit (3 hours) that we paid A&B to complete the job in.  We feel that since a different company proved it not difficult to locate the areas we requested A&B to locate and inspect, that they did not do the job hired for and should have not charged us.

      Business response

      10/30/2023

      We will be contacting the customer and refunding their requested amount. 

      Customer response

      11/05/2023

      Contacted the company for my refund on Monday, and was told they'd mail me a check.  By Thursday no check had been received, so I contacted them again. They said the check was mailed Thursday.  No check in my mailbox by Friday or Saturday.  I had 7 days to choose accept or decline on the BBB website.  I'm not sure if choosing "accept" is the right choice since there is no proof "the check is in the mail."

      Customer response

      11/05/2023

       
      Complaint: 20786165

      I am rejecting this response because:  I spoke with office personnel (****) by phone on Monday October 30th, and was assured they would be sending my refund by check.  By Friday (November 3rd) I had still not received the check, so I emailed **** and asked about it again, letting her know that BBB only gives me 7 days to accept or reject the offer.  I was told the check had been mailed out Thursday.  Saturday came and went with no check received.  I cannot in good conscience accept their response with no real proof that "the check is in the mail."

      Sincerely,

      *********************

      Customer response

      11/06/2023

      Please **** as resolved, 50% refund check from A&B has been received. 

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.