Business ProfileforRoth Zachry Heating Inc

I contacted **** mid- May due to an error message I kept receiving on my thermostat of an HVAC system that I purchased from them in May of 2022. **** sent a tech out who spent 6 plus hours here telling me multiple times he was not sure what the issue was but he would keep trying different things. At the end of the day he told me he had no idea what was going on but that if what he did didnt work to call and request a senior tech. This trip cost me $1100. 4 hours after the tech left and the first time the system kicked onthe same error message popped. I called the next morning let them know it was not fixed and they sent out a senior tech the following day. The senior tech was here for 3 and half hour trying to figure it out only to determine that there was water in line that needed to be drained. He determined that water in the system and what was causing the issue to get the error message was due to the cold header box leaking and needed to be replaced, all of which is warranty work. The next day I called **** asking for at least a partial refund of the $1100 since it was deemed that the issues I was having were due to a warrantied part and system. After some research on their part they stated they would not be refunding the $1100 dollars since the tech was out the first day and did work (that didnt work at all mind you nor did it even get to the root of the issue that senior tech found). The tech on second day even left me documentation that states the issues are due to the cold header box and would require replacement. I have yet to hear back from **** once asked them why they were not honoring their own techs experience and written documentation and scamming $1100 for that did even address the problem!