ComplaintsforPasteleria La Espiga Dorada
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a cake yesterday at this bakery. About 30 min later I started to share the cake with my guest and some started to throw up stating the cake had a horrible taste. I immediately called the bakery and they asked me to describe the cake someone in Spanish said oh yea that one was bad already. Then the person on the phone said go ahead and bring it in and well replace it with another one. Upon my arrival the two young ladies at the register started to giggle and said in spanish that it was expired already. They proceed to tell us to choose another cake, we choose another cake and were asked to pay $5 more, I asked to speak to the manager and one of the young ladies was going to provide the phone number the other lady said no ill call her grabbed her cell and left the store to never come back in.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.