ComplaintsforConcora Credit Inc.

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Initial Complaint
07/17/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received the attached email about a credit card I didnt request. Is this fraud? I want to make sure there is no card in my name. This is from Concora credit about a destiny credit card.
Business response
07/25/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Customer response
07/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
07/17/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello I have been trying to dispute a transaction on my credit card and the reps are not understanding I paid for service that I did not receive. They are advising me to reach out to the merchant and I keep advising them that I have and no one is responding to me. I asked for the fraud department and was told she can't transfer them to me. Because the dispute has been closed they can not reprocess the dispute
Business response
07/25/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Customer response
07/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your fast response on this situation the letter I just received said different. My records are updated per the letter provided today.

Sincerely,

*********************
Initial Complaint
07/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company ran a hard inquiry through my credit without my consent or knowledge. Then I received a ********** credit card statement from this company for a card I never opened. This company is fraudulent and opening lines of credit fraudulently.
Business response
07/24/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Customer response
07/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
07/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was issued a credit card that I did not apply for and it affected my credit score! It was from ****************************** Company.
Business response
07/22/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Customer response
07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/14/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I did not consent to an application for their credit card. However, they sent me one anyway and put a hard inquiry on my credit. My credit with all three bureaus is frozen, but I now have a hard inquiry I did not authorize or want negatively impacting me. I am not, nor will be interested in a card from this company, and I did not apply nor authorize a representative party to apply in my stead. It is impossible to contact the company to resolve this issue.
Business response
07/22/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Customer response
07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
07/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
One July 12, 2024, a credit card application was filed under this business with my personal information without my knowledge. I got hit with a hard inquiry for a credit card application that I never applied for. This company needs to take the hard inquiry off my credit report.
Business response
07/23/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Customer response
07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/13/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Like many other complaints, I had a hard inquiry on my credit and a few days later, receivefd an email that a credit account had been opened in my name. I did not apply for a credit account with Concora or Acima. Called support line and they would not investigate unless I provided sensitive information, which I will not with a company with whom did not enter a contract.
Business response
07/19/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Initial Complaint
07/12/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I got a letter in the mail saying that I had an account with Concora Credit. I went to the website to get the number to call because they don't have one on the letter and it asked for my entire social security number, which I did not give them. I checked my credit score and they had done a hard inquiry which negatively impacted my credit score. I NEVER requested anything from them or Rooms to Go.
Business response
07/22/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Customer response
07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the account with them is also closed.

Sincerely,

*************************
Initial Complaint
07/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Late fees on acct that had fraud 7/5 called. No notes were filed 7/12. Had to pay late fee even though acct was due on 12th and told them I would pay on 12th.7/12. **************** would not provide her id number or anything in writing
Business response
07/19/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Initial Complaint
07/12/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Made a payment to credit card, they took a double payment... would not return the overpay in kind that they took it [direct draft] offered to send a check in up to 45 business days or I could leave and use on card... Limit of $300, currently have a negative balance [they owe me]... they show an available credit of $158... not counting the extra which is currently 68 that they owe me... it has been since June 26, today is July 12... 14 days is what they told me it would take to post the extra 278 payment... part has posted for available credit, not all and they will not add the rest for available.
Business response
07/19/2024
Please see the attached response.

Thank you,
Concora Credit Inc.
Customer response
07/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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