ComplaintsforTanasbourne Veterinary Emergency
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
12/25/21 #****** Had appt. I asked NO labs be performed because previous labs done at Sorrento 12/10/21. I asked for a 1 view abd. xray, meds to keep her comfortable until her appt. with her regular vet at All About Cats on 12/28/21. She had the same issue of constipation, in May of 2020. *** came out and reported the **** was at $513.09. He stated if the doctor deemed it necessary would I agree to do labs? I stated again, "No, I just want to make sure she is comfortable until her regular appt. BUT The dr. called me as I sat in my vehicle (on xmas) that she did labs, gave her more sedation (?), gave her fluids and analyzed the xray, labs and additional medications (which shows on the **** invoice). All that I asked them NOT to. Then she gave me the horrible news that Purrissa had CA. She sent me home with meds to make her comfortableand would encourage her to eat. She passed away on 01/11/22.I know that the veternarians are not governed or regulated by any boards or peers as do Physicians and Lawyers are. They can basically do what they want. I sent them an email outlining more but basically the same to ************** and office staff to do what I am asking you to resolved this situation. They basically said that the ************** had bsically refused. The first ****, as stated, was $513.09 and when I went in to pickup Purrissa, crying and sobbing as the way, the **** had reached $998.91! I request that the Gabapentin, The Senior Screen and the fluid analysis, SQ fluids, and the remaining medication amts. be refunded. Which would be $998.91 - $6.57, $266.00, $193.00, $28.60,$20.59, $20.25 for a total refund of $463.90. I could ask for a FULL refund but I voluntarily sought temporary help and comfort for my BFF until she had her next appointment. I need what is fair and what I initially requested to be done to *** and the doctor.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.