ComplaintsforCarePayment

• Initial Complaint

  06/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am paying my bill through online banking and have been paying my bill and I received this CAREPAYMENT... I do not need this service at all and don;t understand of why they thought I would need this service when the Hospital can take a look at my account to notice I have been paying my bill to them..Now this is going to debt collector cause I was not using this carepayment service when their minimum payment was too high to pay....Now this account is closed( I never used it and?.....) now the balance needs to be paid in full cause it is in the debt collector's hands...This notice was sent out on 4/2024 and now I want to know where was my money going to **************** HOspital for my bill to be sent to the debt collector's??? Somebody better come up with an answer or a LAWYER WILL BE INVOLVED ASAP!!!! I am not paying anything else, through my bank or anywhere else till I get a response...I paid April May and JUne and July will not NOT receive a **** thing from me till YOU come correct on this serious matter!!!!

  Business response

  07/03/2024

  *****************************
  ****************************
  **********, ** 18901
  
  July 03, 2024
  
  ACCOUNT: *******************
  
  Dear *****************************,
  
  Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you *** have experienced.
  
  CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time. ********************** is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  This option was offered in partnership with ********* Health,an offer that was detailed in a Welcome Kit first sent to your home address on November 22, 2023. As described in the Welcome Kit, this offer is completely optional,and can be cancelled at any time with any remaining balance returned to ********* Health. CarePayment is offered as an opportunity to pay any balances in manageable monthly payments over an extended period at 0.00% APR, as stated in the Welcome Kit. CarePayment is not a collection agency, and the account is not a credit card, nor is there any impact to your credit score.
  
  Our records show that CarePayment received your payment through ********* Health for $83.00 on November 9, 2023, which, per the terms of service outlined in the Welcome Kit, enrolled you into the CarePayment program. A letter was sent to you on December 6, 2023, acknowledging your enrollment. That letter also included a statement that advised on the payment detailed above. This letter also advised that, If you did not wish for your payment to enroll you in the CarePayment program, please call CarePayment at ************ and request to have your account closed. The ********************** program is optional; however, you will remain responsible for any balances due to ********* Health if you decide to close your account. A second payment was received through ********* Health for $56.08 on February 26, 2024.
  
  Please note that while you *** have made additional payments directly to your provider, ********* Health, those payments *** be applied to other outstanding balances with *********, and not the balances that were with CarePayment at that time.
  
  As no additional payments were received, and as indicated in the letter sent to your home address on April 6, 2024, your CarePayment account was closed and your remaining balance of $944.79 was returned to ****************. This letter advised to contact ********* Health at ************ if you have any
  questions about your balance or other billing inquiries.
  
  Please contact ********* Health at ************, for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, *************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  *********************************
  CarePayment Compliance

• Initial Complaint

  05/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband and I both contracted Covid on a flight to **********, from ******** in June of 2022. We both had the same insurance, we went to indigo care in ************** **********, tested positive for Covid, were given prescriptions for steroids, and went home. Same exact visit, same exact day, same insurance, same illness, same testing, same treatment. My husband receives a bill from Indigo for $60.00 (approximately). I pay it. I call ****** in an attempt to pay my bill as well to get it out of the way. I am told the billing department would contact me. I hear nothing from anyone, then receive a bill for $660.00 or better, from care payment in ******. I had received insurance statements showing that my insurance had covered over half of my bill, and that my secondary insurance had paid the rest. I call Oregon multicare/care payment upon receiving bill in September of 2023. The representative says that yes I am right the bill had been paid by both insurances and that there was an overpayment of $70.00 or so that would be returned to insurance company. She assured me that I owed nothing, and that I would no longer be billed...we go to ********** 2 months later in November, and when we get back in April, I have a stack of bills from multicare/carepayment in *****. I call them...and find out that yet again I am being charged for the same bill my insurance companies all ready paid for, and on top of it they have the nerve to tell me they are adding an extra $25.00 per month late fee. I' m certain my frustration would be shared by anyone experiencing this insanity. It needs to end. These people obviously have no idea what they are doing. Every time I speak with a representative they cant understand what is in the computer system...i have to repeatedly explain the situation to get an oh, okay I can see that...I am sick of it.

  Business response

  05/31/2024

  ***********************
  **************<**************************************
  
  May 31, 2024
  
  ACCOUNT: *******************
  
  Dear ***********************,
  
  Thank you for providing us with an opportunity to address your concerns. As we understand it, your concerns are regarding the balance of your CarePayment account.
  
  CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time. ********************** is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  This option was offered to you in partnership with MultiCare,an offer that was detailed in a Welcome Kit first sent to your home address on January 14, 2023. This Welcome Kit, as well as each monthly statement, outlines the CarePayment Late Fee Policy, advising that: Once your Account has been ******************************** *** assess a Late Payment Fee if you do not pay at least the amount indicated on your statement as the Minimum Due minus any outstanding Late Payment Fees or Returned Payment Fees, on or before the Payment Due Date.Payments received after 5:00 p.m. Central Time *** be credited to your account the next business day. If a Late Payment Fee is assessed due to a late or partial payment, the next months statement will include the Late Payment Fee as part of that months Minimum Payment Due. This offer and these terms were accepted per your enrolling payment of $271.00 made to CarePayment on January 20, 2024.
  
  On May 23, 2024, we waived the two (2) late fees on your account, in the amount of $50.00.  As you requested, we reviewed your balance with your provider. MultiCare has confirmed that the balance is not accurate and has recalled the total balance of $637.00.This left your CarePayment account with a credit balance of $271.00.  A refund check in the amount of $271.00 will be mailed to the address associated with your CarePayment account.
  
  Please contact MultiCare at ************ - option 2, for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, *************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  *********************************
  CarePayment Compliance

  Customer response

  05/31/2024

  At no time did I agree to be billed by anyone other than the provider. I do not, and have not had a need to make payments...I have always had the ability to pay my bills in full, and was not given the ability to do so...which was my main issue with this company.

  They have changed my balance due, did change their error, and as I will no longer be seeking care in the State of **********, as I live in ********. I appreciate their honesty in addmitting they were in error, and their fixing the issue. I accept their resolution, and ask that I be billed full amount for any outstanding bills after insurance, not put on their payment plan.

  Thankyou BBB for helping with this matter. I appreciate your service.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  May 1st 2024, I thought that with carepayment it is a to utilize payment for medical bills. I was charged a late fee of $25 twice and the representative was kind enough to wave one only. I tried to set up an automatic payment to be taken out of my account. The representative stated that if payment is not made then late fees are accessed. Care payment is charging late fees for my medical bills. I am under the impression that they are illegally charging these but if I am wrong please let me know.

  Business response

  05/09/2024

  ***************************
  ***************************
  ********************
  
  May 9, 2024
  
  ACCOUNT: *******************
  
  Dear ***************************,
  
  Thank you for providing us with an opportunity to address your concerns. CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended ****** of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time. ********************** is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  This payment program was offered in partnership with ********** Clinic, an offer that was detailed in a Welcome Kit first sent to you on November 4, 2023. This offer was accepted per your enrolling payment of $87.00 made to CarePayment on November 24, 2023. This Welcome Kit, as well as each monthly statement, outlines CarePayments Late Fee Policy, advising that: Once your Account has been activated, CarePayment *** assess a Late Payment Fee if you do not pay at least the amount indicated on your statement as the Minimum Due minus any outstanding Late Payment Fees or Returned Payment Fees, on or before the Payment Due Date. Payments received after 5:00 p.m. Central Time *** be credited to your account the next business day. If a Late Payment Fee is assessed due to a late or partial payment, the next months statement will include the Late Payment Fee as part of that months Minimum Payment Due.
  
  Our records show you opted in for AutoPay on May 1, 2024.Later that same day, you called and spoke to our **************** team to inquire about late fees assessed to your account. At that time, we explained CarePayments late fee policy, our 3-day grace ****** and waived half of the Late Fees from your account ($25.00). Please note that the AutoPay is still active on your account.
  
  Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, *************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

• Initial Complaint

  02/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ive been receiving mail from ********* health for a person, *********************************** on two separate occasions. *********************************** does not live here and I have written on both pieces of us mail I received, without opening, Return To Sender, Does Not Live Here. I have no idea why ** receiving these letters of mail to my home by ********* Health addressed to *********************************** but Im tired to writing return to sender, person does not live here. Today, I received another letter addressed to *********************************** from Carepayment on behalf of ********* health and appears to be related to possibly billing or health issues. Again, I did not open this letter and Again, wrote, Return To Sender, Person Does Not Live Here. on envelope and returned it through the us mail service back. This is the 3rd time *** received letters addressed to *********************************** who does not live here. *********************************** is our son, is 26 yrs old, moved out of our home in 2020 to ************, **. In 2021 , to the best of my knowledge, *********************************** moved to the ****************. I want any and all correspondence from ********* health and their affiliated companies like Carepayment to cease and desist all contact, mail, phone or any other communication to my home for ***********************************, who does not live here At My Home. This is becoming harassing and if continued mail or any form of contact to my home from either this company, Carepayment or ********* health continues, I will file a formal complaint with the US post master for ongoing harassment using the us postal service after being informed on at least now , three occasions that the person they are trying to contact, does not live here any they need to cease and desist this ongoing abuse of mail delivery to My Home. Im filing this complaint so if the letters continue to be delivered to my home , addressed to an *********************************** I will use this complaint in my formal criminal complaint of harassment against ********* health and its affiliated companies representing them like Carepayment.

  Business response

  03/05/2024

  *********************************
  *********************************
  Williamstown, ** 08094
  
  March 5, 2024
  
  ********************************************,
  
  Thank you for providing us with an opportunity to address your concerns. CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time. ********************** is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  Per your request, your address has been omitted from any further CarePayment correspondence.
  
  Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing ** at CarePayment, *************************************************************************
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  01/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We received a bill from MultiCare CarePayment for $25 with 0%APR. There is no itemized list of what the payment is for, and customer service does not explain what the $25 charge is for. Since we cannot verify that the charge is for a service we had, we do not intend on paying the amount unless the originator OR MultiCare can explain what the charge is for.

  Business response

  02/02/2024

  *******************
  3056 ************ Apt I10
  **********, ** 98315
  
  2/2/2024
  
  ACCOUNT: *******************
  
  Dear *******************,
  
  Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you *** have experienced.
  
  CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any *************************** is not a collection agency nor does it furnish account histories to consumer reporting agencies.
  
  This option was offered in partnership with **************** Systems, an offer that was detailed in a Welcome Kit first sent to your home address on December 20, 2023. This Welcome Kit also included the name of your healthcare provider, your patient account number as assigned by the healthcare provider, and your date of service. Each CarePayment monthly statement provided includes different ways to contact us, including our customer service phone number. Similarly, both our website, CarePayment.com, as well as our member portal, member.carepayment.com, display our contact information. We also provide contact information to address questions or discrepancies via physical mail, or you *** message us directly through the member portal.
  
  If you would like to speak with CarePayment for information regarding this account offer, please call our secure line at ************ to speak with a member of our US-based customer care team. A **-based ************* Representative is standing by to assist you Monday-Friday from 7am to 7pm CT. After business hours, account information and payment options are available 24/7 by phone through our automated Spanish and English IVR system, or 24/7 through our online member portal.
  
  Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, *************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

• Initial Complaint

  08/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have had many health issues the past two years and have incurred many bills as a result. The payments my hospital wanted were way more than I could afford. They directed me to Carepayment and my initial account was opened. I have made every payment since my account was opened. I had a surgery in May of 2023 and those charges were added to my carepayment account. I continued to make payments. However I just received an email indicating that my account has been closed and the remaining balance (over $4k) sent back to the hospital for collections. No explanation. Nothing. I tried to contact them and their number does not work. **************** I have logged into my account and looked at the communication history, payment history etc. There is nothing in there which explains why my account was just closed. I cant have my balance returned to the hospital. I need it to remain open as I continue to make payments in good faith as agreed upon.

  Business response

  08/16/2023

  *****************************
  2962 ***************
  ****************, ** 48314
  
  8/16/2023
  
  ACCOUNT: *******************
  
  Dear *****************************,
  
  Thank you for providing us with an opportunity to address your concerns. CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time.CarePayment is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  Your healthcare provider, Corewell Health, formerly Beaumont Health, is no longer partnered with CarePayment. As a result, your CarePayment account has been closed at the request of Corewell Health. Your CarePayment account was closed on August 4th, 2023, and your remaining balance of $4,020.63 was returned to Corewell Health.  Please contact Corewell Health toll-free at ************ to make alternate payment arrangements. 
  
  We can advise that we have tested and verified that our customer service contact number, ************,is in working order. Per our records, we do not show any inbound calls to CarePayment from either phone number provided with your account, ************ or ************.
  
  We appreciate you taking the time to provide this candid feedback and we apologize for any concern that the account update *** have caused.  We will take this valuable feedback away for consideration on how to improve the customer experience of our program.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

  Customer response

  08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have contacted CarePayment numerous times about a refund of $62.00 that I am owed. My doctor's ****** set me up on a CarePayment plan before they realized that Keytruda would cover all of my out of pocket costs. I have spoke with several representatives and am getting the same run around. My last call I spoke with ***** on June 15th (I have been trying to get this refunded since March). She offered a reference number of the payment **********. She tells me that the payment was sent to my doctor's ******, Low ******************** ********, my billing consultant, tells me they never received the $62.00 payment and there is no reference in their ****** regarding this payment. ***** proceeds to tell me that she will turn this over to her research department to find out where the $62.00 is. As of today, July 10th I have heard NOTHING from CarePayment about their so called research. My billing consultant's name is ******** and her number is ************. I have a message that she sent me stating they do not have any record of this payment that was sent to me through my patient portal(which I have attached). I would like this resolved immediately. Somebody has to have a record of where the payment was sent to the doctors ******. *********************************** Account #****************. ************ is my phone number.

  Business response

  07/19/2023

  ***********************************
  35 **************
  ********, ** 31308
  
  7/19/2023
  
  ACCOUNT: *******************
  
  Dear ***********************************,
  
  Thank you for providing us with an opportunity to address your concerns. We apologize for any confusion regarding the CarePayment program you *** have experienced.
  
  CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any *************************** is not a collection agency nor does it furnish account histories to consumer reporting agencies.
  
  You first contacted CarePayment customer service on May *********. During this phone call, you indicated that your balance should be paid by your insurance, and you agreed to contact the assigning healthcare provider,*************************, to review your balance and their insurance billing process. Your CarePayment account was closed at the requested of ************************* on June 2nd,2023, and your remaining balance of $1,396.75 was returned to ************************* at that time. The account balance that was returned to ************************* included the $62.00 payment you made to CarePayment on March 22nd, 2023 ($1,458.75 original balance, minus your $62.00 payment = $1,396.75 balance returned to *************************).
  
  When you spoke with CarePayment again on June 12th we advised to you that the $62 payment was returned to your Provider with the balance, and that you would need to contact ************************* directly for more information.
  
  Please contact *************************, at ************, for more information concerning the service and treatment provided, and to inquire where your $62.00 payment has been applied. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, **************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

  Customer response

  07/29/2023

  I appreciate CarePayment responding.  However, some of the information was incorrect.  The last time that I called them was on June 15th at 11:16 am and spoke with ***********  She gives me a reference number of where I made the $62.00 payment ***********) and told me the payment was made to CarePayment on March 30, 2023.  She then told me that the $62.00 was sent to my DOCTOR, she never mentioned American Oncology nor told me to call them.  After I explained to her that I spoke with my doctor's ****** (Low ******************** and they informed me a payment of $62.00 was never received now was it ever credit to my account, she then proceeded to tell me that CarePayment has a "department" she can send the information to and that they would "research" to see what happened and call me back within a day or two.  That NEVER happened.  The issue that I have is if CarePayment did indeed send the $62.00 payment to whomever they sent it to, why is their no record and why can't they find out what happened to the money.  I paid THEM, not ************************** nor my doctor.  They received the payment directly from me, so they should be trying to locate the money.  Apparently, they have no idea who they send the money to, because I asked for a contact name of reference number in which the $62.00 was returned, and ***** could not give it to me.  I will attempt to call ************************** and speak with them.  I spoke with them previously, however, about $200.00 that I paid directly to my oncologist ******, and they had those payments and promptly issued me a refund.  CarePayment is responsible for the money that I paid to THEM, not anyone else.  They refused to help me find out where the payment went.  Yes, they keep saying it went to **************************, but according to them, it was NEVER received.  The reason for this complaint is the fact that they should be trying to find out where the money went.  It should not be someone else's responsibility since they took the payment themselves right out of my bank account.  It's not rocket science!  There has to be a paper trail of where the $62.00 was sent for auditing purposes.  And if CarePayment is insisting that they send the $62.00 to American Oncology,  then why is there no paper trail or information regarding the payment?  That is what I need.  If American Oncology is telling me they never received any of the money back, how does it make it my problem?  It should be CarePayment's responsibility to find out where the $62.00 is and get it returned to me.  I should not have to spend countless hours on the phone discussing a payment that I made to CarePayment with someone else's ******.  

• Initial Complaint

  06/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received 2 bills for Lab work. One from "*********" for $70 which I believe is valid, and one from "Carepayment" which also had the "*********" logo for $138.00. This bill is designed to look like the minimum payment of $47 is the full balance. Since I have never seen companies do this and the fact that the amounts are so far off I was suspicious. Also, the valid ********* bill was itemized, the Carepayment bill was not. So I called carepayment and asked for an itemized bill. They referred me to ********* for that information. I insisted that I wanted an itemized bill from them and they refused. Last month I paid them $47 for a bill they sent thinking they were actually the company I was supposed to pay for the service. I will not make that mistake again.

  Business response

  06/22/2023

  *************************
  ************************************************
  *******, ** 37322
  
  6/22/2023
  
  
  Dear *************************,
  
  Thank you for providing us with an opportunity to address your concerns. CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who accepts an offer for a CarePayment account *** elect to close the CarePayment account at any time. ********************** is not a collection agency, nor does it furnish account histories to consumer reporting agencies.
  
  Based on the information youve provided, and after internal research, CarePayment does not have a record of extending an account offer to you. Additionally, due to privacy constraints, and in adherence with federal privacy laws, we are unable to discuss details of an account with any third party without express consent from the accountholder. In this case, based on our review, you are neither an accountholder nor are you currently listed as an authorized party on a current CarePayment account. As such, we are unable to directly address your inquiries.
  
  What we can relay is that a CarePayment Welcome Kit, is an offer for a CarePayment account.  This Welcome Kit is mailed to the prospective customer with the initial account offer and includes the healthcare providers account number and date of service. This Welcome Kit also included the membership terms and conditions, as well as contact information and our webpage; both avenues of which a customer *** authorize ********************** to discuss payment and account balance information with a third party.
  
  Please contact your provider for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing us at CarePayment, *************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact us.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

• Initial Complaint

  05/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I keep getting a bill from Care Payment without a date and description of the alleged charges. I have received statements from every health care provider that I have recently seen, plus the amount "owed" does not match up with any of the other statements I received, making me believe this is a scam. Every statement has a date and a small description of the service, scams do not.

  Business response

  05/18/2023

  *******************
  ************** E
  ****************************************
  
  05/18/2023
  
  ACCOUNT: *******************
  
  Dear *******************,
  
  Thank you for providing ** with an opportunity to address your concerns. CarePayment (in conjunction with business associates and health care providers) makes available a payment program allowing patients to pay their balance due over an extended period of time. A person who elects to accept an offer for a CarePayment account *** elect to close the CarePayment account at any time. ********************** is not a collection agency,nor does it furnish account histories to consumer reporting agencies.
  
  This option was offered in partnership with **************** Systems, an offer that was detailed in a Welcome Kit first sent to your home address on February 1, 2023. This Welcome Kit also included the name of your healthcare provider, your patient account number as assigned by the healthcare provider, and your date of service.
  
  Each CarePayment monthly statement provided includes different ways to contact **, including our customer service phone number.Similarly, both our website, CarePayment.com, as well as our member portal,member.carepayment.com, display our contact information. We also provide contact information to address questions or discrepancies via physical mail, or you *** message ** directly through the member portal. As described, this offer is completely optional, and can be cancelled at any time.
  
  Please contact **************** Systems at ************ - option 2, for more information concerning the service and treatment provided. Should you have any additional questions concerning CarePayment, please contact CarePayment at ************ or by writing ** at CarePayment, *************************************************************************
  
  Thank you for the opportunity to address these concerns.  If we can be of further assistance, please do not hesitate to contact **.
  
  Sincerely,
  
  ***************************
  CarePayment Compliance

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  02/19/2022 er visit to Trihealth ************** hosp. **********, ****.I recieved a phone call from carepayment in march 2022 about the amount of $ ******* from the er visit. i told the lady I can afford ***** a month she said that wasn't good enough i had to pay at least ***** a month. when the carepayment pay statement came I set up payments from my bank to carepayment ***** every to weeks. as of February 2023 i owed around ****** my health insurance reprocessed the claim in 2022 and paid for my entire er visit Feb 2023. I have a credit with Carepayment which they now owe me $ ********. I never was notified my Carepament of my credit. I called carepayment 3/10/2023 inquiring my refund. I was first told the funds are being held until trihealth contact the to release the funds. I called trihealth 3/17/2023. trihealth said they don't have to contact carepayment to release the funds. carepayment can see if i owe trihealth any money. i called back to carepayment 3/17/2023 then was told the check is in the mail. 3/24/2023 I called carepayment i was told the check will be mailed on the April 4th. I demanded a supervisor i got ***** .. ***** called back 3/27/2023 told me he exepedited my refund and the check was maild 3/27/2023.

  Business response

  04/18/2023

  Please see attached response. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩