ComplaintsforPacific Lifestyle Furniture
Furniture Stores
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Complaint Details
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Initial Complaint
05/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased a bedroom set in April of 2022 and was told it would be in by the end of May, then June. After it didn’t come in by the end of May they said it’s a supply issue do to Covid. I finally got the bed part of it in August but was still waiting on the dresser and nightstand. Now it’s the end of May and I finally got the dresser and nightstand but both were damaged and because it took over year the manufacturer warranty is expired. I paid $3600 for the set and 2/3 of it are damaged.Initial Complaint
10/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a sectional from Pacific Lifestyle Furniture in March of 2022. I paid in full, $2,600. They said 10 to 14 weeks for delivery. 14 weeks came and went without delivery. I called and complained. The store told me that they were going out of business and they were not going to be able to provide me with the merchandise I bought and would not give me a refund. The owners of the business skipped town and now live in *****. These people are criminal.Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a custom-built sofa, with a "Guardsman" 5-year Furniture Protection Plan for $3,397.00 total on June 1st of 2021 from Pacific Lifestyle Furniture ***************************************************************************. I was promised the made to order sofa would be ready in 6 to 8 weeks, from the ******** based manufacturer "*************************** Furniture". In August 2021, I received a phone call from "*****" (store manager) at Pacific Lifestyle Furniture who advised me it would be at least another 3 months before the sofa was ready. Nov 1st, 2021, I picked up the sofa from Pacific Lifestyle Furniture in *********. In May of 2022 I contacted "******" at Pacific Lifestyle Furniture regarding issues with the fabric; the fabric was pilling and looks very used/worn as if it were 10 years old vs 7 months old, I explained - there are 2 adults with no children, and one little dog, that live in the household and both work fulltime and only live in ******** part of the year, so the sofa is not overused. She said the manger "*****" would have to call me back. A few days later "*****" phoned me, he advised me to file a damage complaint online, and he would email the form to me. I filled out the "Damaged Item Ticket" form online and included photos of the sofa, emailed it back. I heard nothing for weeks. So, I phoned "*****", he told me this is a manufacturer issue, and they should had been in contact with me by now. In July 2022 I received a phone call from "***************************" at "*************************** Furniture. She said she had received the Damaged ticket report I filled out, but NOT the photos I included.... She informed me that I would have to maintain this particular fabric, "you will have to shear it every couple of months" with a fabric ****** like you would use on a sweater. I explained to her, I was told nothing about having to maintain the fabric on the sofa when I purchased the sofa at Pacific Lifestyle Furniture and that having to "shave/shear" the fabric every couple of months. Sofa looks Horrible.Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased two sets of sofas in Pacific Lifestyle Furniture last November 5, ***********************************************************. The items cost me $5,000. The oral agreement is to send the items within 14 weeks, not to exceed 16 weeks, to give time for delays. Nevertheless, nothing arrived. I communicated with the managers, and they assured me that the paid item with come soon. Months passed by, and still, nothing was delivered. I called again and spoke with the manager, who told me I needed to send $500 for freight directly to the companys bank. Another month passed by nothing was delivered. At this point, contacting the store is hard. It takes time to get answered, and most often, the manager is in a meeting. I tried to contact the furniture store owner, but he was not answering, I sent him an email, but he did not respond. I must use my childrens phones for them to answer my call. The pacific lifestyle furniture got a total of $5,500 from my pocket. Enclosed is the picture of the check I paid them. I lost the actual receipt from the store. And I will share with you the transaction I made to pay directly to the companys chase bank account.Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order for a dining table and chairs on 10/22/21 for the amount of $2324. After months of promises of delivery at the end of each month the business recently confirmed that they will not be delivering my product. They also refuse to issue a refund and encouraged disputing the charge with my credit card company. Due to how long they strung me along I am no longer eligible for a dispute. The business makes promises it does not intend to keep and the owner, *******************, should not be allowed to open any other businesses.Initial Complaint
07/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
-At the end of April of this year I purchased a futon from Pacific Life Furniture which was delivered in the beginning of May. -When I received it it had white mold all over the pieces and the guys who delivered it and I took pictures and sent them to PLF. -I filled out a damage item form with ***** and ****** including the pictures and didn't hear anything for several days before I reached out to get an understanding of what would happen with my order. ****** responded saying ***** would respond. -. I still didn't hear from anyone for another week or so until ***** let me know I would receive another futon. -But the second one didn't come until another week or so. By this time it was three or four weeks since the first delivery. The second futon still had white mold, so I and the delivery guys took the same steps as before- took pictures and let PLF know. -By this time, I was very frustrated with the lack of communication from ***** that I wanted to shop somewhere else and started a dispute with my bank which was decided that PLF would keep my money since I signed a no money back agreement which I had not realized. -As you can see in the email thread, I tried to reach out to ***** to ask about a futon since PLF still has my money and I have no futon. -It seems ***** is refusing to interact with me since he has sent my emails to sales? -So, I'm hoping to resolve this with you in a satisfactory way- I just want what I paid for a ****** *********************, ***** and Day futon. As of today, July 23, 2022 no one has responded to any emails or calls about this complaint and I have not received my $600 back or a futon that was ordered as well as delivery and set up costs. Hi noticed there are 15 complaints on the BBB website about this furniture store all very similar complaints Please help us resolve this issue and get our money back or the furniture we ordered.Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a sectional and paid in full on 11/28/21. They said ***** weeks for delivery. I called or emailed every month to ask about the status of my sectional, and many times no one would return my calls or email me back. Once I finally would get a hold of someone, they said it was due to the manufacturer not having the fabric in stock. I called again July 11th and they told me the company was closing. I have not got my money back or my sectional, and when I called the manufacturer, ***************************, they told me Pacific Lifestyle Furniture cancelled all their orders with them and that the fabric I want is actually in stock. Im not sure why they couldnt complete my order I paid in full for, and if not, how I can get my money returned. Please help! I would love help on what my next step should be.Initial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Purchase * January 2nd 2022 Amount * $3,580 The business committed to providing us with a couch that was being custom made that we purchased. The item was to be delivered by April 2022 (***** weeks from purchase). In April they called to extend to *** due to supply chain issues, in *** they called to extend to June * in June they then decided to call and tell us that they will not provide a couch or our money back.We simply want our money back seeing they did not render the service/product that was purchased.The business has NOT tried to resolve this they told us to go to our ******************* to dispute the charged but the date we purchased was outside the timeline for a dispute. The ******* allows disputes for items purchased within the last 120 days. We have tried to get ahold of the company multiple times with no response to rectify this issue.Order No * ***** Sold by * *******Initial Complaint
07/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased Sectional couch on 8/29/2021 for $3,649.00. As of 7/7/2022, there is still one piece that is broken and is yet to be replaced. Business keeps telling us they will replace the piece, but upon email inquiries there is no response. It has almost been a year now and the sectional is still not 100% functional, as the corner piece is broken and can't be aligned. Order number is *****.Initial Complaint
06/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Breach of contract. Had a valid sales order contract with this company to receive a recliner from this business. Today they informed me they have no intent to refund my money, deliver my paid for product they contracted to deliver to me, and told me that the only available remedy is to dispute the charge with my credit card company. A credit card account that only has a revolving balance and is paid off monthly. So this product has been completely and unambiguously paid for. We also purchased their protection plan for a piece of furniture that will never exist and cant receive a refund for that either.
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Customer Complaints Summary
19 total complaints in the last 3 years.
0 complaints closed in the last 12 months.