ComplaintsforA & P Appliance Inc

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We called A&P to come out to fix our dishwasher. The technician came out and we described the problem to him. He turned on our dishwasher and it was working. No diagnostic was run, he didn't really even look at the machine. Then told us that is was working now but it was going to stop working again because the pump is out. Then flashed a photo on his phone with an amount of $580. He said, "see, not worth fixing, just buy a new one, ***** would be the best." Then asked how do you want to pay, check or card? I reluctantly gave him my card, shocked I was expected to pay for that. I gave him my card and then he told me to sign his phone. I have no idea what I even signed. Then he walked out. I called and left a message and A&P and told them I was unhappy with the technicians lack of service and that we didn't get the option to have the work done. Waiting for them to call back, I looked up the part on an appliance part site and found it for $179 so when they called me back I asked why it was $580 to fix it. The person said that the price was not $580. It would be $249 for the parts and $120 for the labor. When I asked about the money I already paid, I was told that it does not go to the fix. It was just for the guy to come to the house. I feel so cheated and stollen from. I was not aware that the $110 would not go to the repair and had every intention of doing the repair. I want the dishwasher I have, not a new one. Now I feel like I cannot trust this company, so I cannot give them any more of our money to fix anything. I want the money they took from me. They did not provide any service. No diagnostic was run, nothing was attempted at all. People should not be forced to pay for services they do not receive or sign documents they don't get a copy of ahead of time.

  Business response

  08/01/2024

  Hello,
  The customer was confused with the diagnosis and, after clarification, requested that a new technician have a follow-up appointment to repair the dishwasher. The appointment was booked, and the new technician arrived with the failed part that the customer assumed was diagnosed too quickly. However, the customer did not inform us that they wanted the appointment canceled. The trip charge, which was paid, is covered for 90 days. I followed up with a call to see if they still wanted the repair and there was no response.
  A refund check for half of the trip charge ($55) was written and sent on 8/1.
  Thank you,
  *********************
  ***************************************
  A&P Appliance Parts and ServiceA&P Appliance Parts and Service 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩