ComplaintsforBeaverton Nissan

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Turned in Nissan Leaf lease one month early and re-leased a new Leaf. Finance and Sales at Nissan Beaverton kept telling me they'd eliminate the last payment and never did. It's been almost a year at this point and Nissan ********************* has sent this last payment to a bill collector. Nissan Beaverton not handling my issue. My online account showing two leases as well as text conversation with Nissan Sales attached.

  Business response

  06/29/2024

  BBB,

  I just heard of this issue yesterday and called ********** right away, I spoke to him great detail and told him it was 11 months ago that he purchased this car and his 1 remaining payment of $298,60 on his old lease was not set up anywhere to be paid, there were no promises in writing and he has nothing in writing from a management staff person. Although he had been in communication with the sales person it was not brought to the attention of management to be addresses.

  I told him due to the age that I would get him a check and I have asked my office to send a check for $298.60 to him, he was happy with that outcome.

  ***************************

  General Sales Manager

  Beaverton Nissan

   

  Customer response

  06/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided that Nissan Beaverton does indeed mail me a check so I can make the final payment.

  One thing I would like to say is that the sales representative did indeed bring this up with Finance on multiple occasions, and in fact the first time I witnessed a discussion between the three of us, to the effect of "don't worry about it. We do this all the time." from whoever was in Finance at the time. I understand and appreciate the position the current/new manager is in, but I think fault lies in the process Finance runs to put people into new vehicles. This should be an automatic, not something they blame on the sales person, who I know has tried on multiple occasions since August to help me out. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/3/24 I took my 2018 Nissan Titan to Beaverton Nissan for a check engine light! 5/6/24 I called to get an update on my Titan, I am been told the check engine light is because of the EXHAUST MANIFOLD/ Catalytic converter and that it was going to be cover by the manufacturer warranty of Nissan. I also ask for an oil change and tire rotation. 5/10/24 I get another call saying that after they fixed what was wrong with it every light on the dashboard came on and that after they rediagnosed they told me the harness of the engine was bad that they try to have the manufacture warranty cover it but that it was denied because they found water in the harness...The person that called me accused me or someone to have put it through water, which is a lie. I take care of my truck and service it only with Nissan dealerships specially Nissan of ******** they have most of my records the last time I took it there was 3 months ago but because Beaverton Nissan is closer to my house I decided to take there. don't know if the mechanic that was working on my truck spilled water on the engine because when I took my truck there was for a check engine light only. Not because of all the lights, obviously it happen in there possession... in order for them to turn all the lights off they want to charge me $9,600 dollars...That is not fair maybe because I am Hispanic they want to take advantage of me, they said they were to call me back on 5/10/2024 to let me know if my truck is drivable and never gat a phone call back.

  Business response

  05/31/2024

  Customer stated he closed out this ******************** action. He said that we satisfied his experience.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Date of Transaction: 08/23/2022 I was rushed into signing the contract without carefully reading it by *************************, the Finance Manager, who claimed to be trustworthy. I could not take the car as yet because the car was filthy inside out. ********************* the salesman said he was going to clean it up for me and come back the next day, but to leave a $1000 deposit to hold the car.That night I read the fine print and noticed that there were $6000 (minus the cost of $$361.50 for License and registration fees) worth of undisclosed items on the contract. It raised the price from $23,994 as promised by the salesman to $30,209.09. I called the office to complain," to rewrite the contract and remove the "undisclosed charges". ******************* was the designated contact for complaints after the sale contract as stated on the conract itself. ******************* then noted that his name should not be on the contract and the person to talk to would be ********************* the General Manager. He also noted that ********************* would be gone for the week and to come back on Monday the 29th. I came back on Monday August 29. Beaverton Nissan assigned ***** a Sales Manager to handle my account. I told ***** to take the car back or fix the contract. ***** then said said that the contract was already sent to ***********************, the Lender. He also noted that he would remove the undisclosed unwanted options and credit that to Point West. Returning the car to Beaverton Nissan was not possible. A week later with no word, I went back to **** Nissan to return the car He then said that he would buy back the car from *************. After waiting for 6 hours at **** Nissan, ***** tells me that he could buy the car back for $30,000 from Point West but my $1000 down payment would be a charge as a handling fee. ***** could not agree to my $1000 refund.Oct 28 - ************* informs me that **** Nissan had sent them $4331 as a credit to my loan.

  Customer response

  12/13/2022

  12/09/2022
  Dear BBB,
   I'm happy tolet BBB know that both of my complaints has been resolved.
  Just want BBB to know that I exhausted all my effort in resolving the issue with the Merchants.
  In desperation to resolve the 3 month old disputes, my last resort was to file a complaint with  with BBB. I did not expect my disputes to be resolved. Lo and Behold both my disputes got resolved by BBB stepping in to help the consumer, Me!  Both my complaints  were resolved in 15 days. 
  Just in time for Christmas 2022. Best present I got thru BBB.
  Complaint # ******** and # (Sorry, I don't have the complaint # in my file)
  Merry Christmas 2022 to you all BBB
  Sincerely,
  ***********************
  

  
  

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a new *** transmission from Beaverton Nissan. When the car was returned the car was vibrating, shuttering, and struggling to get past 3rd gear or any transition. We returned it back to them and they said there is nothing wrong with the transmission. You could barely notice my car was on before, when it needed the transmission, so for it be be so audibly and physically noticeable that its vibrating....there has to be something wrong with the transmission. They are now trying to force us to come get the vehicle, this would terminate my warranty protection while my BRAND NEW transmission is on its way out. The *** transmission has many class action suits with just the problems I mentioned just this year, over 277 million. This is a known issue while they try to claim no fault. I want Nissan to make my car right again or give me a new car. My car was paid off and in amazing condition. Now im in fear it will breakdown or offput a client, when my car was silent and running well originally.

  Business response

  09/11/2024

  Thank you for your patience with this. I was able to get a login and investigate this complaint.
  
  I am on site at Beaverton Nissan today, and have searched all our customer base,in parts, service and sales and cannot find this customer. I have discussed it with our service manager ***********************, who is the service manager currently and was in 2022, when the complaint was filed.
  
  At this point, we would need more information like a VIN# or possibly the car was serviced in another persons name.
  
  
  Customer service is very important to us, we need to get this resolved as soon as possible.

  *************************** **************************

  Compliance Manager Beaverton Nissan ************

• Initial Complaint

  05/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had leased with Beaverton Nissan prior and had no issue. While they did try to sell me some dealer add-ons the first time, I politely told them I was not interested in these features and they were not installed. This time, however, when I returned my lease and leased a new vehicle, the dealer basically took it upon themselves to install aftermarket features without my consent and without disclosing how much these would cost, or who was paying for them. The agent described them to me over the phone as "dealership features" that they had to install to help with the supply issues in the industry. I was able to get $399 removed since they had not installed edge protectors on the doors, and the only reason they weren't installed was because their guy doesn't come out on Saturdays. But the biggest charge was a GPS tracker on my vehicle. They are charging $899 for the service. When I told them I didn't want this feature, the agent told me there was no way for it to be removed since it was already installed, and that I was already paying for it. I want to warn consumers that this dealership is installing and charging for their expensive after market products, whether you like it or not. It's one thing to give a consumer the option to select these features and sell them to the consumer, it's quite another to force them into features and products that they do want, and not give them the option to remove them.

  Customer response

  05/18/2022

  Please withdraw my complaint. The business reimbursed me the funds of the services I did not want.
  
  Best regards,
  Jacob

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