Customer ReviewsforBeaverton Nissan

The gist: they sent me a scam offer, then ran my credit after telling me they hadn't and weren't going to. I bought a car here back in 2020 when the dealership was owned by Carr, everything was smooth and great! They're under different ownership since then. In 2023 they sent me an offer to trade in the vehicle I bought from them in 2020 for a new vehicle for the same monthly price as my current payment with 0 down. I brought the offer into the dealership with me, test drove a new car, and then they offered me that car for DOUBLE my current monthly payment. I showed them the offer I got, and they basically ignored it. The salesperson said he wouldn't run my credit because it was clear I couldn't afford the car anyway, and I left. So the offer I got was a scam, there was never any chance they were going to sell me that car for the price the offer said. Worst of all, afterwards I got an alert that they had, in fact, ran my credit! This is all messed up even without mentioning the fact that the salesperson asked me why I was wearing a mask (it was for his good, I was sick) and then made a sideways comment about it, then spoke down on the fact that I live in Portland and how terrible it must be to he surrounded by crime ESPECIALLY since I live on the east side of the city (really dude? have you ever driven through residential areas of the city? my neighborhood is incredibly safe and quiet), and started complaining about the homeless population. So rude, so disrespectful, so disappointing.

I purchased a new Nissan Leaf on Nov. 4th after putting down money to reserve it. As I was reserving the car the sales person asked me to sign a proposal. I noticed on the proposal that there were two items that I did not want, and did not want to pay for- ALLY theft protect (etching the serial number), ALLY appearance protection (explained as some kind of coating applied to the exterior and interior to help protect it). I told the salesperson I would rather not sign the form with those on it, and he assured me it was just a proposal and those things could be talked about once the car was in.When the car came in he told me that those were a requirement of purchase, that the dealership included it for every car. I brought up that this was different than what he'd told me and he apologized for the miscommunication. It did not seem it was an option to get the car without these extra unsolicited products, as the market is really crazy right now we did not push it. I was told that the service department would call me in a few days to set up the appointment to apply the protective coat.After not hearing from the service department I called them on Nov. 16th. I was told by the service department that there was a list of people who's cars needed to come in for it and ours was not yet on the list, that there must be some hold up with finance or setting up payments. This made no sense to me but I was told basically to wait for the call, and that this service manager had not received the paperwork and could do nothing until he did.I called again on Dec. 6th after having not received a call, feeling quite frustrated that I was waiting for a product that I did not want in the first place and knowing that now that we had been driving it for a month whatever the coating was meant to protect or if there was any kind of warranty or whatnot for that product it would have to be voided by now. Someone in service empathized with me and let me know the person who was supposed to schedule was not in until the following day. He did not call me. I called me salesperson and asked him what was going on, he said he would help. I asked what was taking so long and he said there was implementation of a new system where the service department was now receiving forms digitally but they were used to receiving them in person by hand and he would walk over (next door) to get things going. A call came from the service manager and I expressed my frustration, he said he wasn't sure who was responsible but it would be two more weeks before he could get me in.I emailed my salesperson and asked if I could get a refund for the Ally appearance protection, he has not replied via email or phone call. I called and asked to speak with a sales manager, was sent to voicemail and have note received a supply.Does it feel like a scam? Yes. Should I have been able to drop that product off of my purchase from the very beginning? I think so. Regardless the communication and customer service has been awful once the car was off the lot. If possible, go to another dealer.