ComplaintsforShady Grove Rabbitry

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3/20/24 I paid this company $80.35 for some rabbit items like food, treats, chew toys and plant kit. I had ordered 12 items. On 3/26 I emailed wondering if I would hear about my shipment, did not hear back so I messaged them on ********* On 3/28 a lady named ***** emailed saying she was catching up on her emails and blamed the post office for not scanning the box for my order. That night I get an email stating my order has shipped. So it looked like she did not ship it until I reached out. On 4/3 I asked if shipping should be taking this long that I had to pay $17 for shipping I did not get any reply. Messaged again through ********* I checked the tracking and it said on 4/6 it was delivered. I was home all day and even checked the cameras and there was no delivery. I emailed her once again saying this and I would just like my refund and she emails me on 4/9 that its not her fault and has no control over the post office and that she is a working mom and has this business, etc she said to contact my local post office and try to figure it out. I emailed back saying this is unacceptable and that all she has to do was give a refund and since she has insurance on her package she can file a claim, which I also mentioned and to this day have not received a package or reply from them. This was a very stressful purchase and for me to keep investigating on my order for weeks and then for them to tell me to figure it out?

  Business response

  04/17/2024

  I am not a company. I am an individual. 

  Business response

  04/17/2024

  Hi ,
  A person has filed this complaint stating I am a company. Which is not correct. I am an individual. I'm happy to help in any meaningful way. I also included an outline of relevant information. 
  With this being said, I am not interested in having contact with this person any further. I feel their behavior has bordered on harassment, so in order to alleviate some escalation I've had to block them on social media already. 
  Thank you,
  Lacey

  Customer response

  04/18/2024

  I had not called her any kind of names or said anything inappropriate about her and calling me entitled shows her lack of respect and professionalism. I did not post things on her ******** page that causes her to think I am a threat for her to not communicate or me not being aware of her working hours (its not like its posted on her website). I resulted to ******** to send a message to get any kind of response. Sorry if it was a week and I had not heard anything about my order being shipped and tried to reach out. I reached out to the post office but had to go through hood to figure out how to find my package and it was not the easiest so I emailed her about that. I had to dispute the charge on my credit card company because I did not hear back from her to let me know what else is happening. She did not give me any options so I dont know what to respond or accept or reject. Normal business people would just send a replacement and take the lose. But she just refused and told me to figure it out with the post office. What am I suppose to do with that when I cant get answers from that?

  Business response

  04/18/2024

  Per **** guidelines on finding missing packages that are labeled as delivered and the receiver is stating the package is not delivered. 

  Step 1: Look for the package.
  

  NOTE: Receiver did this. Per statement looked at porch and on camera.

  Step 2: If 24 hours have passed since the time of "delivery" and you're unable to locate the package, you can submit a service request for your local ************

  Note: Receiver emailed me an hour and a half after "delivery" demanding a refund. My respond was to PLEASE contact her local **** to make sure her carrier didn't make an error. Receiver response was to refuse, demand and blame me for her frustrated feelings of which I acknowledge. She's is upset I didn't immediately do what she expected simply because she said I should and why. I understand being frustrated because something isn't going the way a person expects it to. I've been understanding and matter of fact in problem solving. The receiver then escalated to a chargeback. Which I did respond to.

  Step 3: Submit a Service Request. 

  Note: TODAY, I have submitted a Service Request on behalf of the customer. Service Request Number: ******** - **** notification states - "What's next? You'll receive an email response about your issue within 1-3 days." 

  Now, I'll wait to see what **** says as they are in possession and responsibility of package delivery. The customer is able to do this same action at any point and can also submit their own request for their own residence.

   

  Business response

  04/18/2024

  Here is the link to the information on package locating: ************************************************************

  Here is the link to submit a local service request: *************************************************1mqaczv*_gcl_au*NjY1MzkyMjIyLjE3MTI2ODUyMDU.*_ga*MTE4Njc4MTcyMC4xNzEyNjg1MjA1*_ga_3NXP3C8S9V*MTcxMzQ2NzE3Ny40LjEuMTcxMzQ2OTI2OS4wLjAuMA.

  Here is the tracking number: 92346903332000300060178924
  

  Customer can submit a request that only includes their own contact information and the tracking number. They do not need sender information or what's in the package, etc. It can be left blank. 

  Here is a link to sign up for tracking notifications on this specific package.: ************************************************************************************

  Customer response

  04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this complaint is done as the person only sees it one way.
  
  Sincerely,
  
  *****************

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