Customer ReviewsforOMNI Management, INC

The person reviewing is named *******************??

I do wish I knew who I was addressing.  Regardless, when we manage a home for one of our property owners, we take great care to ensure tenants care for the home and we communicate to homeowners when there are needed repairs or improvements.  

If items are specifically tenant caused, and due to abuse, neglect or failure to report something, we hold tenants accountable and financially responsible for such. 

Regardless of how or why something happens, we encourage our homeowners to allow us to address and correct issues swiftly, to avoid further damage and to ensure the home is safe and habitable for the tenants. 

Homes require ongoing maintenance, care and improvement. Whether that means replacing a 40 year old roof or a tired deck, perhaps bathroom fans have run their course and need to be replaced. While we take care to ensure things last as long as possible, with preventative maintenance, we can only do what we are given approval to do.  

We have a not-to-exceed amount for expenses. If a single expense would be in excess of such, we must get pre-approval from a homeowner in order to proceed.  Thankfully, most of our clients see the wisdom behind preventative maintenance and also the need for capital improvements.

We do not seek out fictitious problems nor look to waste our clients' hard earned funds.  But when something should be done, we recommend action.  Some may say this is simply to line our pockets or increase cashflow but our company is run quite differently than most property management companies.....the maintenance division is NOT a profit center. We cover our costs but do not mark up time or materials.  That's right....we see this department as a value-added service to our customers. If a faucet cost us $18, that is what the homeowner is charged.  If a sub or vendor is called in and charges us $195 to clear a sewer line, that is the cost passed onto the homeowner.  THIS IS NOT THE WAY MOST PROPERTY MANAGEMENT COMPANIES TREAT MAINTENANCE.  ******** standard is at least a 10-15% markup...or more!

We are hired by property owners to care for their homes, find qualified tenants, follow landlord tenant laws and guide them with our 20+ years of experience.  In everything that we do, we strive to treat their homes and tenants as our own.