ComplaintsforThe Alpine Group, Inc

• Initial Complaint

  05/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My concern: this business is disorganized in their rental application process and that this disorganization places a burden with rental applicants and places applicants at avoidable disadvantages in competition to secure a rental. We submitted an application through Alpine's website with the documentation initially requested in their application. However, they continued to ask for more information and bumped our application behind others in line for the property due to what they cited a documentation deficiency. There was no grace ****** to get the new documentation in, and when I called, they claimed this was communicated on their application (however it was not, and it was not standard for other rental applications we submitted through alternative vendors). If another renter applied and by chance thought to include a paystub, license, all of their pet information (not requested in the application) they would jump ahead of us independent of ** thinking we did everything expected and were waiting for follow up. When I told the company that they did not request these documents up front, they insisted they must have, because other applicants "seem to include them." I then went back to the application to prove to myself that we had completed the initial application as it was requested, and sent them print out to clarify that they were adding requests on to the initial application after the fact and bumping us unjustly.I suppose a private business can conduct themselves however they wish, but with the Fair Housing Act, I do feel that adding requirements to hold a place in line above what was initially requested (in a sporadic follow up of delayed emails) really gives this business flexibility to cherry-pick what they prefer for reasons I would be hard pressed to prove are biases.In email, we are told with license secure 3rd, but then moved to 4th the next day? Note the timely response to email from myself.

  

  Business response

  05/31/2023

  When an prospect submits an application, they are required to read and acknowledge they had read the criteria for residency.  The criteria for residence states that agent may refuse to process an application that is (a) materially incomplete (b) fails to include information concerning an applicant's identification or income, or, (c) applicant has intentionally withheld or misrepresented required information.    Under the general statements, #1, Current, positive, government-issued photo identification that allows Agent to adequately screen for criminal and or credit history will be required. 

  The application process is broken into difference sections.  Under the Notes & Attachments, you can upload files and additional documentation.  
  

  If applicants fail to provide the required information at the time they submit their application, their application is not complete.  Only complete applications will be sent to our screening company.   We do reach out to applicants who have failed to provide the necessary information and ask them to submit it to us.  However, we will not hold a property while we wait for the information that should have been provided at the start of the process. 

  Applications are processed in the order of received, and they must be complete in order to send to processing.

  -The Alpine Group, Inc.

   

   

   

• Initial Complaint

  11/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a renter in one of the properties they manage. My upstairs neighbors have been harassing me ever since I have lived here. They stomp all day long and have came down and yelled at me several times. *** asked them to be quiet so many times and nicely and all theyve done is threaten me and make me feel unsafe. The property management has done absolutely nothing and Ive been living in h*** Ive complained to them several time and they just tell me its ok because its their kids but its not just their kids. They are extremely ***** and stomp themselves too. *** begged and pleaded with everyone involved but no one will help me

  

  Business response

  11/07/2022

  Jasmine - I am so sorry the tenants above are being noisy and the occupant came down and banged on your door.  Apartment living does have it advantages, and disadvantages.  I reviewed the file and just sent the occupant above your unit a violation notice.  Per the terms of the *** "Noisy or other conduct that disturbs the quiet enjoyment of any other resident or drunk or disorderly conduct will not be permitted at any time."  I also included on the vio notice not to harass or intimidate any occupants of the property. 

  If their behavior continues, please contact our office.  

  Thanks,

  -*******

• Initial Complaint

  02/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  my management company entered my home against my permission. It is all in writing. It was not an emergency and I did not request it. They are ignoring my written complaint and demand for remedy as set forth by law. They also did not serve 24 hours notice, also all in writing. They are stonewalling this clear, obvious and undisputed violation. I have every Interraction in email, I cannot upload it but I can share it.

  

  Business response

  03/14/2022

  Alpine did post a notice; however, did not receive the tenants email stating she would prefer the following day for entry.  We have apologized and rectified the situation with the tenant.

  Customer response

  03/16/2022

   
  Complaint: 16814069
  

  It is true that after my complaint to BBB and many emails to this company they did finally check with their own legal council and followed the legal remedy to settle the violations into my home.  

  The issue of flippantly making a threat to destabilize my life and my home with my very young son were not addressed in any way.  

  This company has only one representative according to their reply to me with no one to escalate to. They claim to care so much about tenants but so easily make threats that are life altering and deeply upsetting, especially to me a single mother during these very challenging times for us all. 

  Because there was no one to escalate this claim within the company I have not yet addressed these threats which caused me deep personal distress.  This business needs to see and feel and understand the serious harm they have caused.

  They provided the legal remedy to the technical issue at hand in my complaint but have in no way addressed the gross and inhumane response to me with threats to the stability of my life because I spoke up for my basic and clear rights as a tenant.    

  The person in charge claims to have 20 years of experience, clearly that experience is not reflective of understanding basic laws or basic humane treatment of people in their homes.  I am deeply disappointed in this company and their response.

  
  Sincerely,

  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩