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ComplaintsforCowgirl Magazine
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Complaint Details
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Initial Complaint
09/25/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have subscribed to Cowgirl magazine for many years. Recently, an issue did not arrive. I contacted customer service via email, which replied that they would mail a copy within 10 business days. When that issue did not arrive, I emailed again. Same response, that they would mail a copy that would arrive within 10 business days. When that issue did not arrive, I emailed again. No response to my email, so I called customer service. The rep said that she would see that a copy would be mailed to me. Again, it has not arrived. So, 3 emails and 1 phone call with no magazine. I realize that mail and shipping during the pandemic has been unpredictable, but, presumably the magazine company --- per my subscription and the assurances of the customer service reps -- has sent me 4 copies, not of which has arrived. All of my other magazine subscriptions have arrived in a timely manner.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.