ComplaintsforOregon Appliance Repair

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Was referred to Oregon Appliance Repair (OAR) by Whirlpool Warranty services to diagnose and repair refrigerator on 4/18/24; technician at residence 4/19/24 and diagnosed electrical problems and other parts needing to be replaced. OAR stated parts will be ordered 4/20/24. Called for update on 4/29/24 told part needed was on backorder and may take several weeks to acquire and will contact us when available. Many calls later last one occurring 5/24/24 resulted with no further updates other than they still need to contact Whirlpool for update on part availability, however, OAR apparently cancelled the work order with Whirlpool 5/23/24 stating they no longer wanted to complete the service. I learned of their cancellation from Whirlpool warranty department on 5/28/24. Whirlpool supposedly contacted OAR while I was on hold, and was told OAR decided to re-instate the contract. Today is 6/3/24 and still no contact from OAR. My optimal resolution is a repaired refrigerator paid for under warranty. The diagnoses fee of $150.00 is a wash at this point.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We contracted Oregon Appliance Repair on 12/18/2023 to fix an issue with the fan on our Miele oven. We paid them $550 for diagnosis and parts ($150 for diagnosis, $400 for parts). We were told on several occasions the parts would be in the following week. After several months, we asked for a refund of $400 on 3/13/2024 for the parts and were told the refund would be processed the next day. We have been told several times over the following weeks they would refund the money for parts and have yet to receive it. The last time we called was Monday, 4/29/24.

  Business response

  05/22/2024

  person who handles refunds was let go and nothing was processes refund was issues today

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A technician from Oregon Appliance Repair came to service our clothes dryer on February 13th. Without taking the dryer apart to assess the problem, he determined that both the thermostat and the heating element needed replaced. The cost for this diagnostic was $150, which was to go toward the cost of total repairs. We opted to accept the quote to repair the dryer. They stated that parts would need to be ordered and estimated it would be a week to get them. We didn't hear back from them for over a week, so called them on February 26th to check on the status. I left two voice messages asking them to call. They didn't, but my wife called that afternoon and got a very terse reply from the staff stating they expected the part by the end of the week. This would be March 1. Again, we didn't hear from them and called on March 4th. They stated that the part was going to be ordered the next day, March 5th. At this point, we let them know we were cancelling our request for repairs and requested a refund. We were told they couldn't reimburse us because that was the upfront fee. We responded that the $150 fee was to be applied to the parts/installation fee and since they were not fulfilling their end of the agreement, we should receive the $150 back. We were told it would have to be approved and she would talk with the bookkeeper and that a refund would go to our credit card. When asked how long that it would take, we were told at least two weeks.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 9-26-2023, Oregon Appliance Repair arrived to assess my freezer that was leaking and broken ice maker. They also repaired the stove lights. I was given a quote of $745 for the freezer defrost and ice maker replacement and $100 for the stove light repair (Totaling $845). I was asked to put a 50% deposit down to order the parts ($422.50) and I would be contacted in the next **** business days when the parts arrived. After approximately 2 weeks, I contacted them and asked about the parts order. I was told that it was backordered and they expected it the end of the next week. I got this same story for over a month. Meanwhile, my freezer continued to leak on the floor. On 11-20-2023, I called them and was given the same delayed parts order story. I told them that I wished to cancel this transaction and wanted a refund. I was told that it would take about 3-4 days to issue the refund. I called on ****, 4, 5 and 6 and was sent directly to voicemail where I left my contact information. I called again on **** from my work phone and was placed on hold for over 5 minutes. I am seeking a refund of $322.50 ( the deposit minus the $100 for work completed).

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oregon Appliance Repair is an authorized service provider for Marvel appliances in our area. After repeated attempts, a service tech came out and identified the problem with our non-functioning ice maker. Claimed they would order needed part. After several weeks, received a call requesting to authorize $300+ charge for ordering part. Several more weeks elapsed and after chasing them down, claimed the part was in and scheduled a service visit. Day of visit, they contacted us stating the wrong part was sent but they would call me back that day to let is know when correct part would arrived. 5 weeks later, no call. Been trying to chase them down since and several lies later stating they would call us back, stating they were on hold with Marvel to determine status if part, etc. We contacted Marvel and told Oregon Appliance Center hasnt ordered parts from them since 2020. They have been deceitful and have taken our money with no related service or parts.

  Business response

  09/07/2023

  there WERE ISSUES WITH PARTS AND DELAYS UNIT WAS REPAIRED ULTIMATELY

  Business response

  09/07/2023

  BY THE WAY SHE NEVER PAID FOR THE ICE MAKER 

• Initial Complaint

  05/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My credit card was given to Oregon Appliance Repair (Major Home Appliance Service) over the phone at the time an appointment was made to repair the ice maker on my ** refrigerator. Technician came out two times in December. Once on 12/8/2022 and then again on 12/21/2022. I paid technician with a personal check of $225 each time. Unknowingly, my credit card was also charged for these two visits. I assumed my credit card was only on file as a backup form of payment. So, essentially I was double billed. I have made repeated phone calls to the office and am told my credit card will be credited for the $450 that is owed to me. I am also told that I will be called when the manager credits my credit card account. That has not happened. I have been trying to resolve this issue for four months with no luck. Can you help me?

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Oregon Appliance Repair technician, *****, installed a newly purchased GE dishwasher on 11/23/22. He started the dishwasher after completing the installation, told us to let it run a full cycle and we were good to go. Didn't attempt to run dishwasher until 11/24/22, and kept getting an error code and it wouldn't start. When we went into the kitchen the morning of 11/25/22, there was standing water on our kitchen hardwood floor. After many phone calls, we subsequently began service with Central Oregon Disaster Restoration to attempt to minimize the water damage. Their equipment did a good job with only minimal rippling of the floor. That service cost $2,147.66. We then had *********** and Appliance, where we bought our dishwasher, come out and assess the cause of the leaking. It was determined that it was caused by incorrect installation, they installed the same dishwasher and things are working fine now. We have had phone calls with Oregon Appliance Repair, have emailed photos of the floor, restoration process and they have repeatedly ignored us. Our last phone call we were told they would call us back on 1/27/23, indicating a resolution plan. They have not called or responded to our repeated calls and emails. We will be forced to file a small claims case if you cannot help them be accountable for their poor installation and damage to our floor. I am asking for them to pay the disaster restoration bill entirely and reimburse us for their instillation fee. We did pay *********** an instillation fee of $203.97. I did do a search through the state of oregon business site and found the authorized representative is ************************, ********, **, and that they failed to renew their business license on 7/25/19. Can you please help me?

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 10/21/21 Oregon Appliance Service a/k/a Major Home Appliance came to my home to diagnose the bottom oven of my Miele double ovens not heating up quickly. The diagnosis was the element went out and my cc was charged $339.50 for the deposit on 1/2 of parts/labor. In January, the "technician" came out with the new element, discovered it was the wrong part and needed to be re-ordered, and then got an attitude with me about it! From there it seems to be a common theme regarding this so-called business. My cc was randomly charged another $100 for coming out and Not completing the work, which I quickly disputed. Over the following months I placed literally dozens of phone calls trying to get an update to no avail. My husband paid a visit to their place of business (which is a residence), and they refused to answer the door but were clearly there. After 8 months of this I finally decided to reach out to ******* tech department myself, and ***** emailed us back within a day with a directions to a simple diagram on their website showing the part we needed. I ordered it for $80 from Miele and it arrived within 7 days, and took about 15 mins for my husband to install. *****, we have a working oven again. Should have done this in the first place!This establishment is a farce and their failure to perform is simply unacceptable. They need to be held accountable for their actions (or lack thereof). I am yet to see a refund of our deposit of $339.50 and am not optimistic, considering other reviewers' comments that they have never received compensation for unfinished work (or worse damage), I see small claims court in the future.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 2/4/22 Major Home Appliance Service of **** ** ************, email ********************************************************* deducted a $306 deposit from my bank account for repairing my dishwasher. They did not fix my dishwasher on 2/11, their scheduled date and only left the attached form. I had to buy a new dishwasher. I have called repeatedly and asked for a refund of my $306 and they said they would have their accounting department call me and they never did. As of today 4/18, they have not refunded my deposit and I have had no further luck getting in touch with them. I would like a refund since when trying to fix the dishwasher, they burned out the motor, the technician admitted this was their fault, and said they would refund my deposit. Again, I had to buy a new dishwasher.Here are the dates of my contact with them 2/18/22 10am **** 3/17/22 **** 9:55am 4/8/22 11am no answer 4/14/22 12pm no answer.

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