Business ProfileforHigh Lake Health Care

Following my wife's passing in July of this year I have been struggling with profound grief. In my attempt to seek help I found a behavioral health link to High Lakes (Praxis) Healthcare in ****, **. My first call to the behavioral heath ****** [**************] was on 12/8/22 at which time I reached their voicemail. I gave my name and phone ****** and a brief description of my need for grief counseling. Their recorded message stated a return call would be made that same or next business day. As I did not receive a return call I placed another the next day (12/9/22) hearing the same message but without a return call. On Monday morning (12/12/22) I attempted another phone call and with no answer again I decided drive to their location with the hope of speaking with someone from the behavioral health group. *****, the receptionist, was pleasant and messaged to someone to come out to speak with me. A woman, whose name I cannot recall, from the behavioral group came out to speak with me. I began by expressing my angst that despite my numerous phone calls no one ever answered or returned my calls. Her reply was "It's not my job to answer the phone". She also offered the observation "You seem angry". More than angry I was emotionally distraught. At no time during our brief conversation did she ask the nature of my emotional needs but went on to say if I wasn't seeing one of their PCP's I could not access their behavioral health services. After that I made my emotional departure. To summarize: 1) Was my phone call not returned because my name and phone ****** was not in their patient EHR or is it their practice to routinely not return calls? 2). Had I simply received a return call explaining eligibility requirements for access to their behavioral health services I would have continued my search elsewhere. 3). In the midst of the complicated grief I'm enduring this experience showed a lack of compassion on the part of Praxis and simply added to my grief and anxiety.