Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Randy Potter School of Piano Technology has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRandy Potter School of Piano Technology

    Pianos

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    61592 S.E. Orion Drive, Bend, OR 97702
    BBB File Opened:
    1/27/2017
    Years in Business:
    31
    Business Started:
    1/12/1993
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Randi F Potter, Owner
    Contact Information

    Principal

    • Randi F Potter, Owner

    Customer Contact

    • Randi F Potter, Owner
    Additional Contact Information

    Fax Numbers

    • (541) 382-5400
      Primary Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/02/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    In May of 2022 I enrolled in a correspondence course on becoming a piano tuner and technician with the Potter School of Piano Technology and paid $1895 for the course and materials. Although I received the course materials promptly and as advertised, I have been unable to receive any of the promised evaluation of exams, consultation, or answers to questions in pursuance of a diploma. I have called and emailed repeatedly. Two months ago, I finally got through to someone at the office by phone who promised to bring my complaint to ***** Potter, the course instructor, but I never heard back. Continued calls and emails go unanswered.Because of this complete lack of support, I have been forced to seek professional feedback from other sources in order to make progress. At this point, even if I do hear back from ***** Potter or someone else at that school, I no longer have any trust in that business, so the only way I see to resolve this complaint is with a partial refund of my payment.On 10/8/22 I send a letter to ***** Potter requesting a refund of 1/3 of the course cost, or $631.66, which I thought was quite fair, given the complete lack of support for the course. I have still had no response, so I am submitting this complaint.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kyle J

    1 star

    05/09/2023

    Although the school is recommended by many and comes with decades of experience, it is certainly a far cry from expectations. Much like the other reviews here I received my course and began working through the material only to be disappointed in the lack of a response from the school. They promised a correspondence course and I was met with a full inbox and no response from emails. When I was ordering the course ***** was quick to answer a phone call or return an email but once my money was collected it was radio silence. The course comes with a lot of information but it is extremely dated and convoluted. Its confusing to find references and many of the books are on third and fourth editions with the courses page numbers not corresponding to the right sections anymore. I recommend finding a modern piano tuning course done by someone younger online. There are some other promising piano tuning correspondence courses online with video instruction. I dont believe that ***** ever intended for this to be a scam or as frustrating as this has become but they should retire and stop the farce at this point because their heart is not in it and it has ruined an opportunity for me and, based on the other reviews here, many others as well.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.