ComplaintsforPahlisch Commercial, Inc.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  To whom it may concern,On 08/25/22 I was driving on Beavercreek road a section of which was removed by Pahlisch commercial construction company. There were no warning signs present and the missing part of the road was not blocked off. Driving over the removed section of the road caused damage to my vehicle.On September 12th of 2022 I have filed a damage claim with Pahlisch company. Contact was made with *************************** both by phone and via email.While initially agreeing to pay for the damages, since September 12th to December 22nd of 2022 **************** has been stalling the process, refused to provide claim/contact information and has finally refused to process the claim by stating that I must file damage claim with my insurance company.**************** refused to provide contact for 'Attorney and Directors' of Pahlisch company that made some sort of undisclosed decision regarding my claim.I believe that **************** is discriminating against me and is trying to take advantage of me by wrongfully denying my claim due to English being my second language.I require Pahlisch company to either timely process my claim, or provide full contact information for responsible parties at Pahlisch company (Attorney and Directors).Kind Regards,

  Business response

  01/20/2023

  I'm so sorry to hear about Mr. ***********'s experience, however this complaint is not against Pahlisch Homes. Mr. Yanpolskikh is referring to Pahlisch Commercial which is a completely separate company with different ownership, management and contractor's license. ********************** is not building on Beavercreek Road or in ***********.

  Customer response

  01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I didnt claim right business needs Pahlisch Commercial not Pahlisch home.
  Sincerely,
  
  ******************************

  Customer response

  01/27/2023

  To whom it may concern,
  
  
  On 08/25/22 I was driving on Beavercreek road a section of which was removed by Pahlisch commercial construction company. There were no warning signs present and the missing part of the road was not blocked off. Driving over the removed section of the road caused damage to my vehicle. 
  
  
  On September 12th of 2022 I have filed a damage claim with Pahlisch company. Contact was made with *************************** both by phone and via email.
  
  
  While initially agreeing to pay for the damages, since September 12th to December 22nd of 2022 **************** has been stalling the process, refused to provide claim/contact information and has finally refused to process the claim by stating that I must file damage claim with my insurance company.
  
  
  **************** refused to provide contact for 'Attorney and Directors' of Pahlisch company that made some sort of undisclosed decision regarding my claim.
  
  
  I believe that **************** is discriminating against me and is trying to take advantage of me by wrongfully denying my claim due to English being my second language. 
  I require Pahlisch company to either timely process my claim, or provide full contact information for responsible parties at Pahlisch company (Attorney and Directors). 
  
  
  Kind Regards,

  Business response

  03/06/2023

  March 6, 2023
  Better Business Bureau
  PO Box 191279
  *****, ** *****
  RE: ******************** Complaint ID: ********

  To whom it may concern,
  This is a response to a Better Business Bureau complaint ID: ******** where claimant is citing vehicle
  damage due to road conditions near one of our construction projects.
  In summary, Pahlisch Commercial has generously paid out-of-pocket for the claimants tire and wheel
  repairs to date. We have confirmed there was cautionary road signage in place at the time of the
  incident; regardless, we agreed to pay for repairs to one tire and rim as shown in photos provided by the
  claimant upon initial contact. The claimant then presented us with an estimate to replace all four tires
  and rims. We accepted estimates and receipts from claimant, and we paid for four new rims/tires in the
  amount of $1,925.90. The claimant then requested a rental car to drive while waiting on repairs, which
  we also agreed to pay for in the amount of $1,106.07. The claimant then submitted a handwritten
  estimate on a Post It note to request reimbursement for wheel alignment and other miscellaneous parts
  and serviceswhich they had paid in ****** the amount of $1,220.00.
  The claimant refused to sign a Waiver and Release after the rim and tire replacements were completed
  and the rental car was paid for. We declined to reimburse claimant for the wheel alignment, as it was
  not agreed upon in advance and there was no acceptable proof of payment. We believe we have been
  more than generous in paying for the four new tires and rims when only one was damaged, as well as
  covering the rental car. We suggested to the claimant that they file an ************** with their insurance
  company if they wish to pursue anything further.

  Below is a summary timeline of events and our numerous interactions with the claimant toward
  resolution. Numerous attachments to this letter are included in support of our efforts.
  On the date of the claimants incident, there was active road work underway during daytime hours. This
  work was being done under a Traffic Control Plan (see attached) approved by Clackamas County and
  ODOT standards. The signage shown on the attached was required to be left in place for the duration of
  work between 08.22.2022 to 08.27.2022.
  Timeline of events and efforts toward resolution:

  Timeline of events and efforts toward resolution:
  08.29.2022 The claimant made contact with Pahlisch Commercial, notifying us of vehicle
  damage and a potential claim. We requested clearer documents as well as their license,
  registration and insurance information.
  09.12.2022 Photos of the damage were received. It was determined from photos provided by
  the claimant that one rim and one tire were damaged.
  10.03.2022 An estimate for damages was received from ******************* that included four rims and
  four tires. According to the claimant and *******************, these additional rims and tires were
  necessary due to the late model of the vehicle and matching rims not being available.
  10.04.2022 An additional damage estimate from Discount Tires was received from the claimant
  and we authorized to move forward.
  10.07.2022 A rental car was approved for one week, to be paid for by claimant and reimbursed
  by Pahlisch Commercial.
  10.10.2022 The damage invoice for four rims and four tires was paid directly to Discount Tires in
  *********** by Pahlisch Commercial.
  10.17.2022 The rental car invoice was received from claimant. In addition, claimant sent a
  handwritten alignment estimate for $1,220.00 for alignment and other miscellaneous parts and
  services. See attached.
  10.21.2022 Pahlisch Commercial sent a Waiver and Release to claimant for four rims, four tires,
  installation labor, and reimbursement for the rental car. The handwritten alignment estimate
  was rejected. Claimant was notified that a new alignment estimate would be considered if it was
  not handwritten and included the letterhead, address and contact information of a verifiable
  auto repair shop.
  10.22.2022 Claimant stated that handwritten estimates should be considered legitimate, and we
  should have expected additional costs for alignment after the first rim/tire replacement was
  completed.
  10.22.202211.23.2022 Multiple calls, texts, and emails were received from claimant requesting
  Pahlisch Commercials upper management contacts, insurance agent contacts, insurance
  documents, and our attorneys contact information.
  11.23.2022 Pahlisch Commercial informed claimant that we would block harassing text/phone
  contact from claimant and sent an email stating that all correspondence will need to be written
  through email for the remainder of this process.
  12.12.2022 A new alignment estimate from *************** & Wheels was received for
  $1,220.00, which appears to include more than just wheel alignment. Wheel alignment typically
  costs only $100 to $168.
  12.14.2022 The new alignment estimate above was rejected by Pahlisch Commercial.
  12.21.2022 Claimant again requested contacts for PCI upper management, insurance agents,
  and attorneys.
  12.22.2022 Claimant was instructed to file a loss claim with their auto insurance company if they
  wished to pursue the matter further and we would put the insurance company representatives
  in touch with each other.

  For BBB records, please note that Pahlisch Commercial, Inc. is a separate business entity from Pahlisch
  Homes, **** Please direct any further communication on this matter to ***************************, Director of
  Construction for Pahlisch Commercial, Inc.
  Thank you for your careful review and consideration in this matter.

  Customer response

  03/13/2023

  
  Response to BBB;
  
  RE: BBB Complaint ID: ******** 
  To whom it may concern,
  In response to a letter of March 6, 2023 by **************************, Director of Construction for Pahlisch Commercial, Inc.
  I as claimant do not consider this matter to be resolved as Pahlisch Commercial *** neither processed my claim as requested, nor provided full contact information for claim processing responsible parties at Pahlisch ***, be they Attorneys or Directors as specified in previous correspondence from Pahlisch ***.
  From this time forth it will be assumed that ************************** is the party responsible for decision making in this matter. 
  
  Kind regards,
  Stas
  

  
  

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