Business ProfileforBig Country RV Inc

**** (Acct Supervisor),This was the last email sent to Big Country RV 2-26-2024:Its been just over a month since we last spoke about the issues I'm having with my licensing. At that time you indicated that you were getting ready to do a month-end close, and that you would escalate this matter to the proper management after the close.Well, it's a month later and either you had a really rough month-end close, and we're unable to escalate the issue or you did escalate the issue to management, and they failed to respond. In either case, this is unacceptable.I have still not received the title for the fifth wheel trailer. I am not sure of the status of the title transfer since I cannot track it, since you failed to send me the tracking information that I asked for several times. The only thing that I can say in certainty is that I purchased the fifth wheel trailer from Big Country RV in September of 2023. Its now February 26, 2024, and I have still not received the title on the vehicle. I am paying storage and insurance fees and cannot use the trailer since it is still unlicensed and unregistered. This is just totally unacceptable.If this were the only action that concerned me about your company, I might be less direct, but by now I can say with confidence, that this is the worst buying experience that I've ever encountered in my life. In addition to this extremely frustrating and costly issue with the licensing, this is not the first issue we've had with your company. Let me explain.When we purchased the vehicle in September, we understood that the vehicle was used and was sold as is, but we were also assured by the general manager that the vehicle would be functional and safe on our drive home. I joked with him that I didn't want to pull out of the parking lot and have the wheels fall off. He laughed and said of course not. All critical items will be functional and tested prior to picking up the Trailer. Well, that didn't work out too well either. As we drove several hundred miles towards our home with the trailer in tow we experienced a blowout of one of the tires. We were lucky that there were no injuries involved in the blowout. We felt good that we had purchased the extended warranty program from you which included roadside assistance. That is until we called them, as instructed, only to be told that the roadside assistance coverage did not take effect until the beginning of the next month, something we were totally unaware of. The attitude of this third party was extremely unhelpful and almost condescending. Basically, their response was too bad and good luck.We called your finance manager who sold us the warranty policy to see if he could assist us with getting the vehicle back on the road. He apparently contacted the company, only to find out that the policy did not go into effect until the first of the next month, contrary to his understanding. Although polite and cordial, his response to us was basically the same, too bad and good luck. This was not what we had expected or wanted to hear from the company that told us: if you have any problems at all give us a call and we'll take care of it.After approximately 6 hours on the side of the highway. We were able to proceed after independently obtaining assistance from a towing company, who proceeded to take off the damaged tire and place it with the spare on the vehicle. We then carefully drove the vehicle to the tire store the next day, only to find out that all the tires on the trailer were rotted. The manager of the tire store said You're very lucky that no serious damage was done to us or the trailer due to the rotten tires. I can't believe that they sent you out on the road with these tires .-------------------------------------------------------------------Our Claim:1- Receive the title so it can be registered/licensed.2- paid for damages incurred to date: 5 New tires $1,054 Depreciation/Diminished Value 6 months $1,000 Storage 6 months $909 insurance 6 months $302