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ComplaintsforScandia RV Park
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Complaint Details
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Initial Complaint
12/03/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Called 29 Jul 2021 and requested one site to be reserved at Scandia RV Park in ****, ******. Received confirmation at 1:26PM on Jul 29th and another identical email at 4:13Pm. Paid $56.40 at that time for reservation. Arrived 13 Sept 2021 and found 2 sites available to us, #*** and # ***. We took site #***. The next morning, we went to the office and told them that they had given us two sites to choose from and we took #***. The receptionist told us they had made a mistake by giving us two and gave us a receipt for site ***. No further mentioning of the other site. When we checked out on the 20th of September, again there was no mention about the other site. When we received our monthly **** from our credit card company there was a charge for $708.99. I called the ** park after receiving our statement and talked to *********************, Manager of the ** Park. She told me at that time we made the two reservations and we would have to pay for them. She was very **** and did not want to listen to me. I tried to explain to her that we did not ask for a second site, however, she did not want to hear any explanation. I forwarded her a package with the two emails and other information. She sent me an email stating she reviewed the information and after speaking with the General Manager, Scandia refunded me $336.00. However, in her email, she stated that the Lodging Taxes we were charged would not be returned to us, $39.98. There is also an unknown charge of $29.85. That is a total of $69.83 we were overcharged. In addition, I requested that I be given the owner's name, address/telephone number to discuss this problem with them and was never given that information. I do hope that you will be able to assist me with this problem so others will not be over charged as I was. If you need further documentation, I have copies of emails that were sent and received from Scandia RV Parks Manager, ********************* readily available. Thank you for your time and assistance.Business response
01/10/2022
Refunds have been processed on November 1, 2021 and December 21, 2021 closing the issue.
Customer response
01/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.