Business ProfileforAnjou Spa

My detail about my complaint is in the attached emails to the owner of business. My biggest complaint is no one is acknowledging the receptionist who mistakenly sold us a service they dont even provide (couples massage). My wife was very specific when booking the appointment. I was very specific when realizing they had booked two separate appointments. The detail I find suspicious is the confirmation for ***** appointment sent Wednesday at 3:40 which was when I realized they werent together after all and called. I switched my appointment time to 2:45 because I was told that is when they could make this happen for me. Honestly, I should have been able to cancel free of charge when they told me they wouldnt be able to massage **** because of her age on Wednesdays conversation at 4pm. I compromised for a facial. This should have been looked into when booking appointment on Tuesday if they were unsure. The second area of concern was when I text to have new appointment times messaged. I wanted what we discussed in writing and it wasnt provided. This entire interaction was a messy process. We still havent been sent a receipt for service. Just an outrages bill for a bunch of compromising on my end.