Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Gustafson Insurance has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Gustafson Insurance

              541 NW 2nd Ave Canby, OR 97013-3529

            • Gustafson Insurance

              PO Box 927 Canby, OR 97013-0927

            Business ProfileGustafson Insurance

            Insurance Services Office
            Multi Location Business

            Contact Information

            541 NW 2nd Ave

            Canby, OR 97013-3529

            Visit Website
            (503) 266-2216

            Customer Reviews

            This business has 0 reviews

            Be the First to Review!

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 118

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Gustafson Insurance has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Gustafson Insurance

                541 NW 2nd Ave Canby, OR 97013-3529

              • Gustafson Insurance

                PO Box 927 Canby, OR 97013-0927

              Location of This Business
              541 NW 2nd Ave, Canby, OR 97013-3529
              BBB File Opened:
              2/5/2007
              Years in Business:
              118
              Business Started:
              1/1/1906
              Business Started Locally:
              1/1/1984
              Business Incorporated:
              1/3/1977
              Type of Entity:
              Corporation
              Business Management
              • Scott Gustafson, Owner
              Contact Information

              Principal

              • Scott Gustafson, Owner

              Customer Contact

              • Scott Gustafson, Owner
              Additional Contact Information

              Fax Numbers

              • (503) 266-7510
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2022

              Complaint Type:
              Product Issues
              Status:
              Answered
              We canceled our Insurance with Gustafsons/Safeco on Feb 1st 2022 and move to State Farm.. After receiving several check for premium refunds, we realized Safeco had not refunded the ******* we had coming on this policy.. I contacted *** Gustafson Mid Feb to inquire about the missing *******.. *** contacted Safeco and they gave him the last four of the Discover card **** they had credited for the amount of *******.. We continued to call Discover over the next 90 plus days to see if anything was ever pending.. Discover never received the refund so they suggested filing a dispute for the amount Safeco owed.. We finally received credit back to our Discover account mid May after filing a dispute, we thought things were done and over..I then receive a demand letter from Safeco on June 27th, postmarked June 17th.. I contacted *** Gustafson that same day, he gave my file to ******************* to work on.. ***** informs me that Safeco refunded a different card account with US Bank **** that had been closed for over ****************************************************************** number and batch number, they received the refund Feb 3rd 2022 and kicked it back the same day since it wasn't a transaction that was drawn on their card.. I gave this info to ******************* and she called Safeco back, now they requested written proof from US bank that the refund was kicked back.. Us Bank said it would take 7 days and Safeco was made aware if this, in the mean time Safeco sent me to a collection agency on July 4th for the full amount of *******..They know this was in-dispute and if they would take time to research there books they would know this ..I contacted *** and ***** today first thing 7/11/22 and they stated ts out of there hands until I can provide proof from US bank, this has been hard to gather from US Bank on a closed account, they already provided all the transaction information.. It feels like Gustafsons and Safeco are taking advantage of the little guy and now sending me to colle
              Read More

              Customer Reviews

              0 Customer Reviews

              What do you think? Be the first to review!

              How BBB Processes Complaints and Reviews

              Start a Review

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.