Business ProfileforDG Communications

We had *******************, owner of DG Communications come to our home to give us an estimate for installing some security cameras around our house. I immediately disliked ****************. When telling him that he could absolutely not mess with one of the cords attached to my computer, he started being very condescending and talking down to me, as if I couldnt possibly understand what he was saying. I told him I, in fact, do understand what hes saying but I am saying as the customer that he cannot touch the one specific cord because it doesnt belong to me. Despite this, we paid **************** $1955.10 to install these cameras because he demanded payment by check or cash up front. He didnt take cards and would not schedule an installation date unless it was paid up front. **************** did not have us sign a contract and did not inform us of any cancellation policies or any kind of fees for an estimate. This is important. A full week before the installation was to occur, we decided to cancel and have someone else do the installation. When I emailed him to cancel, all he said was no and wanted to know if we wanted to reschedule. I emailed back and said no, we are having someone else do it so I will be expecting a full refund. It took **************** hours to respond. Eventually he said he would refund us but was going to charge a cancellation fee. Again we did not sign a contract and the paperwork he sent mentioned nothing about a cancellation fee. **************** took 10% which was $195.55 for doing absolutely nothing. The refund invoice said it was for his time and administration fee. Had we not paid him up front like he demanded, the estimate would have been free. It is illegal for him to keep any of our money especially with no signed contract and nothing in the invoice about any fees. **************** is not ethical in his practices and will do anything to keep your money. He refuses to give us a full refund and has still kept the 10% that he is NOT entitled to.