ComplaintsforRobs Automotive Repair Inc.

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7/10/23 I paid for Service, my 05 ******* Elantra. I am very unsatisfied with my service. I told them from the beginning I wanted this car to be worthy of a road trip. They did an inspection that i reel was not up to par at all. Many of the things they recommended I fix were not necessary and they charged a fortune, They left garbage in the car, they did not dust off the car when they cleaned the headlights. They did a poor job doing that, as the lights still are foggy. They did a rack and pinion service which costed $1595. They used very low quality parts which got a one star rating from oreillys. For the price I paid I expected top notch quality I was told many stories throughout the process such as my spark plug cables being melted yet it didnt reflect on the report. Plus they broke a clock spring. told them the airbag light wasnt on before and the horn and cruise control did not work anymore. They accepted no blame and told me to come back and pay to get it fixed. Well I had to fight like crazy on the phone to get them to agree to fix it. I cant believe they sent me out without vital parts working.plus the car still drives terribly. very little improvement. They saw me coming a mile away, charged me an arm and a leg to get minimally important things done at a high cost. It still drives poorly and makes all kinds of noises it shouldnt. I dont think I should have to pay for such horrible service. Im still worried driving this car and I thought I was paying a lot to get peace of mind and a car that runs well. They refused to let me talk to the owner at any time and all I got was misdirection. They were terrible at troubleshooting things and I basically had to tell them how to fix the clock spring. They were looking at all sorts of other things that werent the problem. I dont know how these guys are ace certified but this is terrible work. wanted to get them to fix more things for free to make up the cost but they lost my trust I want my $2298 back.

  Customer response

  07/20/2023

  I just filed. Report against gage automotive. I want to be fair they did eventually fix the clock spring after I fought them on it, but it requires a lot of fighting and they honestly didnt believe me when I said it was the clock spring Please include this in my report. Thank you
  

  
  

  

  Business response

  08/10/2023

  Sorry you were not happy with the service. 

  We will be happy to try and polish the headlights more if they need further polishing but they are not ever going to be like new headlights.

  We took care of the clockspring for you and we are sorry that happened.

  Our service comes with an industry leading four year ****** mile warranty so if you have any problems with any parts you are covered for a long time.

  We also have free towing for all of our customers if you need it. 

  We do one of the most thorough "free" inspections in the whole area which includes pictures.

  You are saying the car does not drive right still, please give us a call so we can discuss what exactly you mean and what sounds you are hearing. It could be under warranty if it's something we did **** it may be items you chose not to have us do at this time causing the issues.

  Customer response

  08/14/2023

   
  Complaint: 20351381
  
  I am rejecting this response because:  I cannot trust them to make it right. They have proven to be bad at working on cars and Im scared to trust them. They are not honest with me and struggle at basic car maintenance. Im afraid if I go to them they will do more damage to the car than its worth 

  my mechanic says Spark plug wires, plugs, valve cover gasket all together are $280. Parts and labor. The $850 for the rack includes parts, labor and an alignment.

  they sold me refurbished parts and low quality work. I could have gotten it for way cheaper with new parts  I decided to trust robs because they seemed good but I was wrong. The price is not on par with quality 

  he doesnt want to get involved though  

  
  Sincerely,
  
  ***************************

  Customer response

  08/15/2023

  I replied to the email you sent me yesterday saying I dont trust robs to work on my car. 
  
  I dont know if mentioned I was trying to get money back. My mechanic says Spark plug wires, plugs, valve cover gasket all together are $280. Parts and labor. The $850 for the rack includes parts, labor and an alignment.
  
  I was hoping to get  money back, I dont know if I said that last time 

  

  Business response

  09/15/2023

  We are sorry you were not happy with the service. We reached out to you to multiple times to discuss bringing your vehicle back in so we can address your concerns and you were rude to the service advisors who reached out to try and help you. The original service advisor who helped you also said you were rude and difficult to deal with. 

  If you have any warranty problems we will be happy to take care of them but it sounds like there are no problems with the work we did.

  You are unhappy because your vehicle still has driveability issues and there are other repairs that need to be addressed. You declined to do that work when your vehicle was here. I recommend getting those items repaired at another shop that is more in line with what your budget is and that should take care of your problems.

  Keep in mind the time to do price shopping is before you authorize work to be done. We are not the cheapest shop in town. We have ASE certified technicians that are in ongoing training classes, we have trained service advisors that are in ongoing training.  We offer an industry leading 4 year ****** nationwide warranty, free towing to our customers thatvuse us at leastvine time a year, free shuttle rides, free courtesy inspections, 5 year full replacement warranty batteries, lifetime brake pad warranty, an amazing customer rewards program with 3% back on every purchase, $30.00 referrals for any new customers sent in to us by customers. 

   I'm not sure who you got those other lower prices from or where they are located but sounds like you found a good place to go and we wish you luck.

  We can't help you if you won't let us look at the vehicle and if you are rude and abusive to my employees. 

  Sincerely ************************* - Owner

  Customer response

  09/15/2023

   
  Complaint: 20351381
  
  I am rejecting this response because:
  If im not getting my money back then whatever. I dont trust these guys to do work on my car anymore. Why would I trust them to touch the car again.  I think im owed a refund bc they did such a bad job and were unprofessional. Im just going to get a new car since their only offering is more discounted work 
  Sincerely,
  
  ***************************

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered and paid for a detailed diagnostic on my 2008 **** F250 Diesel truck. It not only wasn't completed but they charged us for it. They quoted us a fierce 300% markup on the work to be done. Area **** dealers even charged less.

  

  Business response

  11/03/2022

  The service advisor who helped the customer did a poor job explaining and writing up what the vehicle needed.  We did do diagnosis but it was not properly written or explained to the customer, we have since talked to the customer and told him we would redo the inspection and write up if they wanted us to and we also fully refunded him what he was charged.  This could have been easily handled by the customer just calling us and talking to us about it and the BBB did not even need to be involved. 

  Customer response

  11/04/2022

   
  Complaint: 18342136
  
  I am rejecting this response because: The business did issue a full refund, however, the salesman did not s**** up ever. He intently tried to scam me out of a great deal of money. I have also involved the attorney general. The *************** needs to be fully aware as does the news. The diagnostic was not finished and it was never something that should have been explained. This business uses an online system that shows the results of the diagnosis. I also don't appreciate being told that going to the BBB was wrong or it could have been handled by the business. I don't believe the business would have. The entire point of the BBB is to mediate customer business problems. They advertise the BBB logo on their webpage. Why do so if you don't want customer's going here?

  I have attached a screenshot of the diagnosis page after we paid. It shows incomplete on most everything and when you click on the follow up there is nothing written. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  May of 2022 i took My car to robs automotive as one of my turbos was failing and had them replace both turbos to OEM standard. In the process robs took 3 weeks extra to compleat the job requested with no communication on their behalf. Only time they called me is to let me know car was completed. At that time robs automotive let me know that their was metal contamination in the oil. At that time I asked why the oil was not chained as it is part of replacing the turbos. At that time they asked me if I would like them to change it as I replied Yes and that it should have been done before their test drive that was done. This would have contaminated the new turbo bearing that they just replaced. This causing the beginning of the failure of the new turbos that only lasted just a little over ***** miles before both started to fail again. After returning the car to them the let me know that they were not going to cover the turbos under warranty as the oil is contaminated with metal flakes. Metal flakes that started with the damage that was caused by them test driving it with the oil contaminated oil. It is recommended that the oil system be flushed, return lines from turbos to be replaced and new oil and filter be replaced and turbos to be primed before start up let alone a test drive. This job was not done professionally or to standards procedure of **** as the turbos were directly bought from. This job cost a total of $4,500 and only lasted a little over **** miles. Robs automotive told me the only way it will be submitted under warranty is if i payed Them to rebuild the motor or replace the motor. The motor is in great working order and they did proceed to check the internals of the motor. They only checked the externals where the contaminated oil was. As I was told by robs is that all phone calls and communications were recorded. Warranty is a 4 year ****** mile. They are not taking liability of a partially done repair to **** repair standards needed for turbo replaceme

  

  Business response

  10/20/2022

  May 6th Friday customer called and said he had one of the turbos on his **** Flex had failed and he had already had them replaced once with Amazon cheaper turbos and wanted to get a price on put quality ones back on it.   

  He also said one of the turbos had been leaking and he had ran the engine low on oil.   

  He did not ask us to diagnose any issues and just wanted the turbos replaced.   

  The advisor gave him a price to replace the turbos with no inspection or diagnosis price, turbo replacement and labor to replace turbos only. The advisor told him one turbo was in stock at the dealer and the other would have to be ordered and it would be two to three business days out according to the dealer.   Customer said he wanted us to replace them turbos and he would be in to put half down that day.

  May 11th *********** called customer and told him that we had received the one turbo but the other one the inventory was off and the dealer didn't have it but they had located another one and it was being shipped but it was going to be the next week before we got it and that he was sorry for the delay but its out of our hands.  The customer said that was problem because he needed the vehicle before then but that he understood. 

  May 12th Thursday advisor called customer and said that the dealer had told him we should have the other turbo on Monday the 16th and that he should plan on dropping the car off to us on Monday so we can get going on it.

  May 18th Wednesday advisor called customer and told him the installation kit was missing some gaskets and seals and we have had them on order but they have not shown up but that the job was most of the way done. 

  May 23rd. Monday called customer and told him the parts still had not show up, the dealer is trying to figure out where they are and has told us they are going to get them to us asap and advisor said how sorry he was about the situation and its just the way it is with parts and shipping right now.    The customer was understanding and said he understands how it is with pars.

  May 24th Tuesday called customer and told him we had got the parts and were finishing up the job. 

  Advisor told customer just so he was aware that the technician had found found the intercooler piping and intercooler full of oil and metal shavings    (not the engine oil)     from the leaking turbo seal and turbo fins hitting the turbo housing and grinding on it, and the technician had spent extra time and cleaned out everything as best as he could. We had driven the vehicle and everything was working ok.    

   The advisor also recommended we do and oil change and the customer said how much to do the oil and change the advisor gave him a price and customer said to go ahead and do the oil change.   We at this time were not aware of any metal in the engine oil pan or in the engine oil which I thing there was some misunderstanding about, we were aware of metal in the oil in the intercooler and piping from the turbo fins hitting the housing but that is not the lubrication oil for the turbos and we had cleaned this all out.  When doing the oil change the technician found metal in the engine oil and customer was informed on pickup that the engine had metal in the engine oil and it was noted on the repair order.     

  August 5th Friday customer called and said it sounds like his turbos are making noise and we scheduled him to bring the vehicle in so we can look at it. 

  August 16th customer brought vehicle in so we could look at it one turbo was making noise.  We drained the engine oil and it had lots of metal in it and we pulled the engine oil filter and cut it open and it is full of metal.  We sent pictures to the customer of what we found.   This metal from the engine oil is going through the lubrication ports and through the bearings on the turbos, the engine oil filter will catch most of the debri before it get to the turbos but from the amount of oil it appears something is going wrong inside of the engine.  We would need to do a tear down inspection of the engine to find out what is going wrong. 

  We told the customer we could probably get the turbos warrantied even though the problem was not from the turbos it is from something failing in the engine and sending metal through the turbos but the we can't just put new turbos again onto the engine if the engine is failing because it would just ruin another set of turbos. 

  Most likely the engine is failing from the previous turbos losing all the engine oil into the intercooler and injecting it into the engine and burning the oil and the engine being run low on oil which the customer had said happened before bringing it to us.  We did not have any indication there was an engine problem when he asked us to do the turbos and he did not ask us to diagnose or do any testing he just wanted the turbos replaced. 

  The customer declined to have us do any tear down inspection on the engine to find out what is wrong and asked to pick up the vehicle. 

  The option is still open to the customer to have us do a tear down inspection on the engine and find out what is wrong. It most likely needs a new engine from the amount of metal we found in the oil filter.  We will be willing to work with the customer on the price of this and give him a discount.  We also were willing to try and push the turbos through on warranty with our vendor using our good will with the vendor and we are fairly confident we can get them warrantied but its going to be like pulling teeth with our vendor.   

   

   

   

   

   
  

   

  Customer response

  10/22/2022

   
  Complaint: 18023603
  
  I am rejecting this response because:

  First and Foremost they never called me once until the job was almost completed. The oil had not been changed. Second is when contacting **** about the job i was Informed that the job would consist of a inspection of all components of the turbo system to understand the failure. Third. The car was never ran out of oil. It was ran lower on oil but never out of the safe zone in the dip stick or the vehicle never lost oil.my question is why would you offer a 4 year, ****** mile warranty if you did not do a diagnostic of the vehicle to make sure. As a pro shop this is something that should have been brought to my attention. As a customer it is not expected of me that I should know the procedure of what needed to be done on the job. Also my request was for the system be put back to OEM standards. This meaning that OEM parts and procedures should be taken on the repair. This includes that all parts needed to be replaced should be replaced. If it means more then just the turbos then those parts should of been replaced and bear min they should be inspected. As a customer my expectations is to pay for a job that is completed correctly and that after **** miles is should not be back in the same situation. My last question while leaving robs automotive was about the warranty where I was assured that the warranty was good and if I had any problems that it would be covered. The car has a appointment with **** to check the quality of work and procedures that were made. If the quality and procedure were not to standard this will become a legal matter unless it is figured out. Also the motor has been checked by a certified mechanic and has tested out to be good with no issues and no metal thru the motor. The source of contamination is coming from the failed turbos. My goal is to have a certified **** master tech to clarify this and to make sure the job was compleated in the right manor. 
  
  
  Sincerely,
  
  ***************************

  

  Business response

  11/03/2022

  I would say to refer back to days and dates listed in the previous response, those days were from the recorded phone calls history, so customer is confused about the amount of contacts the service advisor had with him.  We have the recorded phone calls. 

  There was never at any time a discussion with the customer of inspecting the turbos or turbo components to understand the failure and maybe this is a conversation the customer had with another shop but it was not our shop. 

  The customer specifically stated his turbos were bad and he wanted them replaced and did not ask us to do diagnostic or testing.

  The customer claimed in the phone call the vehicle had been run low, or out of oil because the turbo seals were bad and that was why he thought the turbo went bad.  

  The customer has already stated that the original turbos went bad, then they were replaced by turbos that were purchased from Amazon that also went bad.  This is two sets of turbos that went bad before we worked on the vehicle.  The metal debris from those previous turbos that went bad has gone through the engine and probably damaged the engine.  Those other turbos probably also had oil seal failures that caused the engine to be run low on oil further damaging the engine.   

  We have tried to work with the customer to cover the turbos under warranty but the problem is most likely that the engine is having internal parts failure and the metal debris from the engine is going through the oil system of the turbos.   We have offered to work with the customer and do a discount on the engine and try to push the turbos through under warranty but the customer seems to want us to pay for a new engine for him or to replace the turbos so they can just fail again. 

  We wanted to do a tear down inspection of the engine to determine what the exact problem was but the customer was argumentative and declined, and told us not to touch the vehicle that he was picking it up.  We do not have a crystal **** and we can not magically see inside the engine to see what is going on, it has to be taken apart.  This is just like if you go to a doctor with an ache or pain and they have to do testing to determine what the problem is and they expect to be paid for their testing just like we expect to be paid for our testing and diagnosis.

  When the customer called and told us he was having turbo problems we told him to bring the vehicle in so we can look at it.  After the customer dropped off the vehicle we spent time checking it out for free and we also put a new oil filter and oil in it for free. When we told him we had to do more tear down to inspect the engine he declined and said not to do anything else to the vehicle that he was picking it up.    The turbos are making noise and there is a problem, the engine oil and filter is full of metal and the engine needs to be taken apart to inspect for damage and the customer has declined for us to do this. We are not here to work on vehicles for free.   

  If customer wants us to diagnose his vehicle we will give him a discount and if it needs an engine we will work with him and give him a discount.  We also have financing available and we can most likely get the turbos covered under warranty but we can't just put new turbos on his most likely bad engine.  

   

   

   

  Customer response

  11/05/2022

   
  Complaint: 18023603
  
  I am rejecting this response because:

  to come back to the issue of as a professional shop it is your job to diagnose the issue before repair if you are going to give a warranty. Anything less would be bad for business unless you know you are not going to stand behind that warranty that the customer is paying for. That is flat line business. I already Paid for the services of replacement and repair of the turbos. You talk about medical and the body. If you were to go in and have your knee replaced and something goes wrong shortly after you are not charged to have it repaired/corrected. You are also not held hostage on the repair/correction on the assumption that something else might be wrong causing it. *** correction is full-filled. *** motor is not in failure and if it was would already show symptoms itself with noises of its own. ***re are no signs of motor failure only turbo failure. Robs automotive never removed the turbos they installed to find out what is wrong with them after returning the car. ***y only tried finding a way out of covering the job under warranty. I am Not asking them to replace the motor. I am wanting a job that was paid for to be done correctly as asked. My request was to replace both turbos to be replace to OEM standards. This is standard of what **** would do it themselves for a failed turbo. This involves tear down, inspection and replacement of all parts that are needed. Its not my fault as a customer to know that this was not going to happen and once again not understanding why they wouldnt do this knowing they would have to cover the costs of labor and parts under warranty if not done correctly and fully. As a fellow automotive mechanic I do not offer a warranty unless I am secure the job was being done fully and correctly. This includes diagnostic of failure. *** failure of the first (original turbos) was common lifespans failure of the stock turbos in these cars at about ****** miles. *** second (Amazons) set was caused by low quality turbos. This failure (robs automotive) was from either manufacture defect causing failure (common issue on replacement parts) or poor workmanship/improper repair. I think *** best way to work this out is i will Do the work if robs automotive will follow thru with their warranty if I return the turbos to them and they submit them under warranty and get replacements. I myself with then replace the turbos and we both can go on our ways. This way robs automotive can drop the warranty I paid for but I get my car fixed correctly myself like I should have done in the first place.  
  
  Sincerely,
  
  ***************************

  

  Business response

  11/22/2022

  It would make no sense to just put two new turbos on the vehicle when there is an obvious problem, the turbos did not just fail. They are high quality turbos and something is causing the turbos to fail on this engine, according to the customer it has had multiple turbos replaced already. Why did the previous turbos go bad? 

  Its going to take testing and an inspection of the engine to find out the problem which we are happy to do but we are going to charge labor time to do the inspection.  

  We will most likely be able to get the turbos replaced under warranty even though the problem is related to something being wrong with the engine, not the turbos.  

  The customer wants us to put new turbos on the vehicle and the would just going to fail again if we do,  just like all the previous turbos he got from somewhere else failed.  

  The vehicle engine and turbo oiling system need to be inspected by one of our technicians to determine what the problem is.

  Just let us know when you would like us to get your vehicle in so we can start the testing and inspection process.   

  Customer response

  12/02/2022

   
  Complaint: 18023603
  
  I am rejecting this response because:

   

  As noted before. The average life expectancy for the turbos in an2010 **** focus is about ****** miles. ** that time the previous owner(not me) had the turbos replaced with cheap aftermarket turbos that have bad reviews and low expectancy of life. This is the reason of the second failed turbos leading me to bring the car to Robs Automotive to replace the turbos to ** standards. Once again as a customer it is not my responsibility to do my inspect the car before accepting to do the job as a precessional shop and offer a warranty. After talking to many other shops around robs automotive that warranty is the same as a contract that is given by robs automotive for services rendered and a guarantee there workmanship and parts will last that warranty. It is also under my understanding that with buying the ** turbos from **** like discussed before the job took place for actually pays the shop for the warranty work done. Also it is my understanding from other shops around Robs automotive that it is standard practice for customer service to honor that warranty and if the vehicle comes back again for the same issue then that is when it is acceptable to assume the is further issues. ** this time Robs Automotive is going off the fact that I told them they were changed when in all reality that is what I am going off of from what the previous owners told me. I personally Have no proof that the work was ever done as well as Robs Automotive has no proof of previous work history on the vehicle. Also after discussing with other shops and showing them the invoice there is nothing showing that Robs Automotive did what was needed for the warranty to be covered by **** themself. One shop (not named) even looked up the information on the turbos **** sales and for it to be covered under **** Robs Automotive needed to do a 15quart flush, tear down and inspection of all components as well as replacing the oil return lines. Non of this information is on the invoice showing this aspect of the job was never completed there for robs automotive is liable at their own cost to replace the turbos and this is the reason they are fighting the warranty and I am in reason to ask for a full refund without the option of Robs Automotive to justify there inadequate services 
  
  Sincerely,
  
  ***************************

  Customer response

  03/30/2023

  Hello. K was told to respond as a regular email. I am At robs automotive right now. I have Talked to ********************** and ****** at robs automotive and they are taking care of the situation for me. If there is anything else i need To do please let me know

   

  Thank you 

  ***************************

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 4 and 28, 2022 I brought my truck in to have a coolant leak checked out. I pointed out the spot where I noticed it dripping from and mentioned to them that I suspected it was coming from the water pump. *********************** was the front desk guy that helped me and ***************************** was the technician that "worked" on my truck. They began to diagnose the issue by performing a "Level 2 testing" of the cooling system (even though this was done 3wks prior), found no issues again and said they needed more tear down time to determine the leak. After a couple more hours of labor for what they claimed was to remove parts, they told me that they "found the water inlet connector to be cracked and leaking coolant." At this point they told me it was going to be $411.90 before anymore work would be done. After giving me a quote of $3,895 to replace the part, I decided to take it to a different shop that specialized in my make of vehicle. This is where the red flags began with Rob's Automotive Repair. I asked them to leave the parts, they said they removed, in a box and that I'll have it towed since the truck could not run without coolant or those parts. ******************* called me back and said they put the parts back on the truck and filled it a little so I could drive it over to the other shop. When I got it to the other shop I visually inspected the area Robs said they worked on and found that the coolant was full, never drained and none of the bolts to these parts had any visual signs of being removed. The shop that did the work confirmed this and when they replaced the part, found that it was not cracked (I still have the old part to prove it) like Rob's had stated and that it was the water pump all along. I asked Rob's a number of times if they literally saw the crack and they said "yes." They lied about the part and the work they didn't do. Id like atleast some of my $411 back, but would even more like to warn others of this shady business. *** laughed when I asked for a refund.

  

  Business response

  07/07/2022

   

  I discussed this inspection with the technician ****** that worked on the vehicle, and also another service advisor ******* who used to be technician who also had looked at it.   

  ****** had ******* come and take a look at the leak so he could also see it and verify that it was the water inlet adapter leaking.  They both said that they could see the coolant leaking out of a hairline crack in the water inlet connector with pressure applied to the cooling system with a pressure tester while the engine was hot.  
  
  
  The technician had to remove the air intake box and the alternator to gain access to where he could see the coolant leak. He then used a bore scope to look closer at the water inlet adapter where the part was leaking from.   
  
  
  The coolant intake connector is above the water pump and the coolant was running down onto the water pump making it look like it was the water pump leaking but it was not the water pump.  The water inlet connector would only leak when the engine was hot making the cast steel expand and the crack open up from the heat.   When the engine was cold it would not leak, technician had to run the engine to get it warm and then pressurize the cooling system at the same time to get it to leak. 
  
  
  After customer said he was picking up the vehicle the technician reinstalled the alternator, the air intake box and topped up the cooling system so customer could ********************** it.

   

  We feel that our test result was correct but I would be willing to do a $100.00 refund because I feel the advisor did not properly explain to the customer what we found out or how we found the problem in person or on the work order.

   

  It would have been better if we had asked the customer to come in so we could show them in person what was going on. 

  Thanks, Rob 

   

  Customer response

  07/20/2022

  My name is *************************** and I am contacting you in regards to case #********. I got an email this last Friday, while I was out of town, saying that this case was being closed since I hadn't responded in a week. The business that this complaint was about (***'s Automotive repair) had stated in their response that they were willing to refund $100, but I have not received that yet and was hoping we could reopen this case or do whatever is required to get the $100 refunded. Please let me know what I should do from here. Thank you!

  

  Business response

  09/13/2022

  Please call us and you can give us your credit card over the phone, or we can mail a check, whatever you would like to do.

  Customer response

  09/14/2022

   
  Complaint: 17425808
  
  I am rejecting this response because: I have not received any type of refund since ***'s Automotive agreed to do so in their response to the BBB complaint on 7/7/22. Please send a check for the refund to the Gladstone address provided in the top left of the Robs Automotive invoice #***** (5/06/22). Thanks
  
  Sincerely,
  
  ***************************

  

  Business response

  10/18/2022

  Hi, 
  
  I spoke with someone on the phone at BBB and we did the response from me over the phone and they were going to have the customer call us for the refund.  I let my sales team know to take care of him when he called.  
  

  
  

  Customer response

  10/23/2022

   
  Complaint: 17425808
  
  I am rejecting this response because: I called, as requested by the business (owner), on 10/19. I talked to a sales person on the phone who said he needed to talk to the owner before sending a refund. I requested for them to send a check for the refund by mail and still have not seen the refund that this business agreed to back in July. Please either send the check for the full refund or down grade the rating for ***'s Automotive Repair on the BBB. It feels like this business is ******* and I would like to finally resolve this issue!
  
  Sincerely,
  
  ***************************

  

  Business response

  11/03/2022

  ******** called and said to just mail him a check, we had been waiting for him to call so we could do a refund to his credit card but had not heard from him.   We mailed him a refund check for $100.00 on 10/21/22

  Customer response

  11/10/2022

   
  Complaint: 17425808
  
  I am rejecting this response because:Robs Automotive Repair is a joke of a business. Through lies and deception, they mis-diagnosed the issue I brought my vehicle in for even after specifically telling them to look at the water pump as being the cause, tricked me into keeping the vehicle longer than necessary just to charge me a few hundred dollars more...for absolutely nothing and then tried to over charge me for a part (water inlet connector) and labor that was working just fine. I should have never trusted this shop and I hope that the BBB can help make other potential customers aware of the scams this shop tries to cheat customers out of their hard earned money. This whole experience working with them has been absolutely terrible and has cost me thousands because of their incompetence to diagnose a simple water pump leak. There's no justifiable reason to allow this business to have a BBB rating any higher than a "D."
  
  Sincerely,
  
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