ComplaintsforCR Electrical LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Date of Transaction June 23, 2022.Price for labor is attached: $260 (1st hour) + $220 (each additional hour) for labor. Estimated labor is 2.5 hours.Estimate price for materials: $227.50 Estimate price for plans/permits: $65.00 The job was completed in ***** minutes meaning the total value of labor should have been $260*1hour + $220*(0.5hours) = $370.Instead they are trying to charge me for the full 2.5 hours ($590) even though they were only here for ***** minutes.After I received this invoice I asked why they were charging me for 2.5 hours of labor when the estimate we agreed on said the labor has a fixed price with the estimate number of hours. They responded with:"Zach,I heard there was questions about how quick we were to finish your project. It was a bid. This was figured for 2.5 hours. For a journeyman and apprentice. This work was done with (2) journeyman and (1) apprentice. I promise I am not trying to cheat you. I dont use three people on the job because our hourly rates for this crew is our rate is $480.00 first hour and discount each additional hours $390.00. Labor would have been $675.00 and you were charged bid price of $590.00 plus material and permit."After receiving this response I asked them to meet me in the middle on the price difference to which they basically said no and gave me their definitions for how pricing worked. These definitions do not line up with common vernacular's definitions to those terms so I responded to that email giving the common definitions and proposing again that they meet me in the middle.I received no response afterwards despite sending several emails, voicemails, and phone calls asking for responses.I gave them a call or left them a voicemail nearly every day after not hearing a response back from my email.Finally they responded to me with a 1 minute phone call where they threatened to call an attorney and hung up on me. They haven't responded to any communication since.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Clackamas, OR 97015-9024
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.