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ComplaintsforAirstream Adventures Northwest LLC
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had $68,000 dollars of upgraded done by Ultamate Airstream that is part of Airstream Adventures Northwest LLC I have listed in the *** all the issues but for brevity sake I had solar installed that was not wired with the proper wires, it does not work without blowing the 300 amp fuse, causing the inverter not to work and a possible fire hazard. I had 3 other professionals look at the unit and finally had to call Victron the mananifacture of the product only to find the installation is sub standard. Please look at the *** i have attached plus an email i sent to ***** the person in charge at Ultamate as well as the sales person at Victron.... Thank you. I want the unit fixed ASAP, and i want reimbursement for unexpected costs all detailed in the *** included.Initial Complaint
09/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to get a working refrigerator in our Airstream FC 23CB since purchasing it new in July 2020. They have failed to repair or replace the fridge in a timely fashion, keeping the trailer for weeks at a time. Most concerning was our recent experience of neglect, incompetence, and safety hazards. The service department left a propane line uncapped before returning it to us for known a planned trip on 24 September ****. They had promised to rotate the tires, wash the rig, and have the battery fully charged. None of these items were complete, despite the fact that the trailer was at the service department from 16 August until 22 September. We asked for a service manager to call us on the 22 September due to our disgust with the state of the trailer (panels, screws, and parts strewn throughout the trailer, dented bumper, and a completely dead battery). We never received a return call. Upon getting to the campsite we set up as usual and , turned on the propane tanks. As we prepared for dinner and attempted to light the stove, our children complained of a gas smell. Moments later the carbon monoxide detecter started beeping. We were moments away from trying to light the stove with a lighter, which would have ignited an explosion. I am so relieved nothing happen beyond having to heat dinner in the microwave. The negligence and failure of Airstream Adventures Northwest to ensure our safety is appalling. We are tired of endless trips to and from dealership for various repairs and issues, replacing spoiled food when fridge fails, and the terrible communication that could have cost lives and significant damage. *I collected the screws, parts and placed them in a ziploc bag for safe keeping. They were all over the floor, counter, stovetop, and empty fridge compartment.Business response
10/19/2022
We have been in contact with the Guest and have made arrangements to install a new refrigerator rather than continue waiting for parts.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.