Business ProfileforCedar Creek Heating & Cooling LLC

I have a home warranty with Choice Home Warranty. My heat pump started making noise and tripped the breaker. I filed a claim #*********.They contacted one of there service providers. On 3-15-24 Cedar Creak Heating and Cooling sent out a service person for inspection. He inspected the heat pump and said the compressor is shorted to ground. That is what my paper works says. He reported to Choice home warranty that my heat and cooling ducting is to small for the heat pump and that is why my compressor failed. But at no time did he inspect the ducting, or state that on my paper work. He did state that Cedar Creak will not install parts that the insurance company supplies because of poor quality. I asked then why is he even out hear? I have had my heating and cooling systems inspected several times over the last 10 years and at no time has anyone said that the ducting is to small. The heat pump is over 20 years old and if the ducting is to small I think there would have been a problem several years ago. I would like them to reconnect with the warranty company and tell them that the ducting is ok and return my $75.00. I have called them several times both the company and service person and no one has retruned my calls.