ComplaintsforOregon State Credit Union
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Complaint Details
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Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 6th, 2023, I paid off my auto loan for a **** Focus to Oregon State Credit Union (account ***********. I have not missed a payment.By ***, I had still not received my car title. I called OSCU, and was told the title would be mailed to me. I received a Statement of *****************, signed by a manager named ******* (*******? Swaseri?), but not the car title.I called again on July 5th, speaking to ***, who assured me that I just needed to take the Statement of Lien Satisfaction to the Oregon *** to get my title. Transfers of titles cost a few dollars. The *** told me a replacement title would cost over a hundred dollars. The *** advised me not to pay for a replacement, if I had not yet received the car title from the original owner. I explained it was from a credit union, and they said, "especially so."On July 26, I talked with *****, a loan specialist, and I quoted the ***. She said the title was already mailed, and could only offer the explanation "it could have been stolen." This is extremely strange, as I have a locked mailbox, with the same address, and I have received every monthly account update from OSCU over several years. I asked how it was shipped, and ***** said, "just regular flat-rate mail." I asked if she could look into what went wrong or where it ended up. Again, "we mailed it."On **** **** from OSCU contacted me. She confirmed there was no way to tracking number on the lost title, and that OSCU had no responsibility for it once it was mailed.OSCU is cutting costs through shipping, and now I have to pay an extra $100. I have paid OSCU $5000 for an item. They have not fully delivered the promised item. They will not look into any problems that could have caused this. I would like them to find out what happened to the car title, mail me a replacement, or cover the costs of a replacement fee.Initial Complaint
07/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
07/14/2023 is the date of the notice They are trying to charge me for a loan but I never took a loan out with themCustomer response
08/10/2023
Ok thank you
If you hear anything let me know
Initial Complaint
02/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
**** continued to withdraw money from my account after my insurance company paid the vehicle off.They have yet to return $400.00 that they knowingly withdrew from my US Bank account after the **** account was closed. This is fraudulent theft.Initial Complaint
08/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a car loan with them and it was 365 a month. For some reason my car got towed and they say I owe ****, due to them never getting my insurance put threw on time and never called me to tell me I need to fill another form out to change the amount I get owed each month. They werent any help. Never once said anything. Now my car is towed and Ive been told I have to wait days until the right people are in to help me figure it out.Initial Complaint
07/15/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On Feb 7th 2022 an unauthorized amount of $4,999 was added to my loan balance without my consent and my monthly payments were raised without written consent from $627 to over $1000, which would have created a new contract or amount financed without knowledge or acceptance. Under 15 U.S. Code ****- Determination of finance charge, (A-5)Examples of charges which are included in the finance charge include any of the following types of charges which are applicable: (5)Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss. Please remove this amount and any late payments reported to the credit bureaus immediately!
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.