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ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
June 2022 - graduate school, moved away from ********* - was informed I could just go to other planet fitness when I moved Jan/Feb 2023 - went to current planet fitness in *********** and asked they cancel my membership - they scanned my membership ID barcode on my phone and told me they would take care of it Jan 2024 - checked my yearly financial statements and saw planet fitness was still charging me monthly and a year annual fee - called *********** location and they told me I had to cancel in person with my home gym the original gym I had opened my account with in ********* and gave me no other information to cancel my membership - called the ********* location and told them I no longer lived there, I was then given information I wasnt given before that I could write a letter to cancel my subscription as long as I included the personal information they needed (name/email/phone number)- I wrote and mailed this letter at the end of January beginning of February 2024 I mentioned in my letter that unless this was resolved, and I was refunded for services I havent used I would contact the BBB - I checked my February statement and saw I was charged again - I called the ********* location again, and was told over the phone that even when they receive letters to cancel it doesn't always get done - I was told a manager would contact me and I haven't heard from anyoneInitial Complaint
11/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I caught a man taking zoomed in pictures of a girls genitalia area while she was working out on a bench in front of him.I called the guy out and my partner did as well because we both saw what this guy was doing. Staff and management refused to address the issue and allowed the man who was sexually harassing women in the gym to remain there.I reported I felt that it was not safe for me and my partner to work out there and they charged me to cancel my account even though they were condoning sexual harassment to occur in their establishment. When my partner and I were leaving, two women reported to us that they caught a guy filming them not long ago and again the staff and management did not kick the person out or do anything to create a safe space .
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.