Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Planet Fitness has locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforPlanet Fitness

    Fitness Center
    View Business profile
    View Business profile

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      June 2022 - graduate school, moved away from ********* - was informed I could just go to other planet fitness when I moved Jan/Feb 2023 - went to current planet fitness in *********** and asked they cancel my membership - they scanned my membership ID barcode on my phone and told me they would take care of it Jan 2024 - checked my yearly financial statements and saw planet fitness was still charging me monthly and a year annual fee - called *********** location and they told me I had to cancel in person with my home gym the original gym I had opened my account with in ********* and gave me no other information to cancel my membership - called the ********* location and told them I no longer lived there, I was then given information I wasnt given before that I could write a letter to cancel my subscription as long as I included the personal information they needed (name/email/phone number)- I wrote and mailed this letter at the end of January beginning of February 2024 I mentioned in my letter that unless this was resolved, and I was refunded for services I havent used I would contact the BBB - I checked my February statement and saw I was charged again - I called the ********* location again, and was told over the phone that even when they receive letters to cancel it doesn't always get done - I was told a manager would contact me and I haven't heard from anyone
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I caught a man taking zoomed in pictures of a girls genitalia area while she was working out on a bench in front of him.I called the guy out and my partner did as well because we both saw what this guy was doing. Staff and management refused to address the issue and allowed the man who was sexually harassing women in the gym to remain there.I reported I felt that it was not safe for me and my partner to work out there and they charged me to cancel my account even though they were condoning sexual harassment to occur in their establishment. When my partner and I were leaving, two women reported to us that they caught a guy filming them not long ago and again the staff and management did not kick the person out or do anything to create a safe space .

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.