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ComplaintsforSubway
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Complaint Details
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Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 01/07/22 I went through the Cottage Grove Subway drive through, I ordered a 6 inch turkey meal and a footlong chicken bacon ranch toasted meal with large drink. I paid cash receipt was around *****. I drove home I live out of town, when I opened my bag the order was incorrect. In the bag was a foot long turkey toasted and a 6 inch chicken bacon ranch not toasted. I called the number on the bottom of the receipt spoke with the manager ****** explain my order was wrong and he told me he would call corporate and call me back. 1 week goes by no call so I stopped in spoke with a female on shift ****** wasn't in, left my name and phone number another week goes by no call. I stop by again ask to speak to ****** the manager was not in this person asked to see my receipt I showed her she had me write my name and phone number on the back and said she would give it to ****** the manager, another week goes by no call. I stop by again speak to another person ****** isn't there left my name and phone number and asked for corporate number. I filed a complaint online with subway corporate still no contact via email or phone. I have called corporate multiple times to complain its an automated system have never reached a live person. I called the cottage grove subway again asked for the manager told he would be in at 11 left my name and phone number no call. It is now 02/23/22 still no call or contact from Cottage Grove subway, no contact from the manager ******, and no contact from subway corporate. Its been a month and a half I have not received the correct food, a refund or even a call apologizing for the wrong food being given to me. To say I am frustrated and disgusted with the customer service is an under estimate. I will not set food in another subway until this has been resolved. I have made several attempts to resolve was nice about it and have gotten no where. I want a refund for the food they messed up or I want the correct order complimentary.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.