Customer ReviewsforRiffraff Diesel Performance Inc

Great company. I have bought so many things from them. They normally have very well priced **** genuine parts. Also, the products they make for powerstroke are top notch. I will be spending lots of money here in the future.

Thank you for taking time to provide feedback, we appreciate it. 

I have bought from them previously but most recently I sent an inquiry on their website asking about about possible parts needed in additional to what I think I needed to replace a hpop on my 6.0L as I have never replaced 1 before. No email or call returned

Thank you for your review but your effort might be better spent just reaching out to us. We responded to your email request within 1 minute of receiving your email. Perhaps you mistyped your email address on the contact page but we show it was sent to lezont11@ gmail.com with the answer to your question. We have forwarded a screen shot of your conversation and times to both of your email address shown on your review in hopes you will get them this time. If you need further help feel free to reach out as we are happy to help. 

This company does not stand by the products they sell. I ordered an ***************** Pump that was delivered incomplete ( No gasket ). The brochure states that it comes with a gasket, but it did not. The customer service ***** tells me they don't inspect shipments before sending them to the customer. I am then told to buy one from them. This gasket is a $60 item at the **** dealership. I contacted the manufacturer ( BOSCH ) with my complaint a week ago but no offer to remedy this.

I am sorry you are having this issue. Unfortunately as we advised in response to your email, Bosch includes a gasket in each pump package, but it is sealed box from Bosch so we aren't able to inspect it prior to shipment. We are sorry that you didn't inspect inside the Bosch box for the mounting gasket and sent it back to Bosch with the core pump. Once sent back we are unable to intercept it and retrieve the mounting gasket as we advised you previously. We are happy to help when possible but aren't able to furnish a replacement gasket for the one that you left in your core return to Bosch. Please let us know if there is anything further we can assist you with.

Excellent customer service. Great parts selection. Affordable and honest business. I highly recommend this company. Top notch.

Thank you ******, we appreciate your business.

In late 2021 I purchased a very low mileage 03 F250 7.3 SDCC SB that was in great condition. The typical issues with a nearly 20 year old 7.3 for up pipes, leaking turbo pedestal, leaking water pump and hoses, and more issues due to leaving the vehicle unused were present.After much research and correspondence with different vendors for 7.3 parts, I chose RiffRaff Diesel for my products. My parts list was long and C L A Y and his Family were always quick to answer the phone or provide me a speedy callback. I cannot say enough about the patience RiffRaff staff showed to my numerous questions and requests for after-purchase guidance.I made several purchases from RiffRaff over a period of ~3 months while I compiled a list of parts needing replacement, and those items from **** that everybody knows needed to be upgraded due to know failure issues. RiffRaff provided me with hand-over-hand support (via telephone) and the distance from ********, ******* to their office was just a phone call away.RiffRaff diesel stood by me when I needed them the most and I will always trust them with my friends and fellow 7.3 owners.Thank you RiffRaff Family for supporting my project to get my F250 back to the standards it needed!

Thank you for taking the time to give us feedback. We really appreciate it and please let us know if you need anything in the future.

My wife and I have been customers of ****'s at Riff Raff Diesel for almost eight years. I have attempted before in other forums, and even now cannot adequately express what a privilege, how important, and inspirational, it is to deal with a truly ********* ********* not just in word but in deed. We can always count on **** and his crew's unwavering integrity and professionalism, astounding customer service, and support that every business large or small should follow. Riff Raff products are innovative, leading edge, exceptionally engineered, which integrate quality OEM parts that increase the performance and reliability in an environmentally friendly way. Riff Raff prices are at, below, and fair compared to similar businesses, more than reasonable, and certainly much lower than dealer costs for OEM parts, almost always delivered early or on time. ****'s family business is small in footprint, big in heart, and as solid as a rock; the epitome of U.S. small businesses, entrepreneurship, and pure ********* values.

Thank you ****, we appreciate you taking the time to give us feedback.

I purchased a 7.3 a couple years ago, while needing parts I did some research and found Riffraff. They have had almost anything I could need for my truck. While convenience is fantastic, that is not the only thing Riffraff offers. They have an incredible team full of kind and knowledgeable people. I have called the sales team for help multiple times and they have been extremely helpful. The owner **** has even talked to me multiple times. Name a company where that happens anymore. They are insanely fast at getting parts out! They have been incredible to work with and I will continue to go to them for everything I possibly can. Thank you so much to **** and the Riffraff team for all your help and excellent service!

Thank you for your review and kind words ******, we appreciate it.

This is the second time I got defective parts. Not defective but counterfeit resealed in Motorcraft bags. I was told to send pictures and they would start and a n exchange for me. Sent the pictures email the second request totally ignored no response. Counterfeit Parts in Motorcraft bags. Now I have to purchase authentic Motorcraft parts from the nearest **** dealer. Which is what I should have done in the first place. Seems like Riff Raff Diesel Performance are not held accountable for doing this

Happy to help *****, but haven't received any reply communication from you, even when we followed up by phone and left a message. Unfortunately it is a complete lie that we sell anything but genuine Motorcraft and **** parts. We have never offered anything but genuine parts for 15 years we have been in business. If there is an issue we are happy to help, but you would actually have to contact us back or answer the phone.

Ive reached out to **** at Riffraff on several occasions, beit small problems or returns. They have always resolved problems or solutions to my needs, Sunday return emails are quite normal and customer service top notch. Fast shipping orders are a huge plus. A solid business and price point.

Thank you ****, we really appreciate your feedback and support.