![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforElgin Electric Co.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a Maytag washer from ***********************. It was to be delivered and installed and the old unit was to be hauled away on August 9, 2022. ***** had surgery on his foot which he told us about. He told us the delivery could be done by someone else if his company was not able to do it because of his surgery. He told us the delivery, installation and haul off fee would be $65.00 due at delivery. ***** did not arrange for delivery of our washer. Or at the price he quoted and included on our invoice. He is now failing to meet his agreement for delivery at $65.00 and expects us to get another delivery arrangement at a much higher price. He instructed us to get our own delivery or get a refund. This is unacceptable. He has been paid for the appliance and we expect him to follow through on his obligations.Business response
08/17/2022
The misunderstanding with ****************** came from the delivery price. We had told her "our" price, but if we couldn't deliver it before surgery, another company could do it, and we had no idea what they would charge her. We have made arrangements to get this washer to ****************** on Friday, August 19,2022 at noon for the $65.00 delivery fee. I am going to attempt to call ****************** at the number you've listed on this complaint and verify this with her. IF she is unable to receive delivery on Friday, we will not be able to deliver it to her until **************** is able to return to work after surgery, which he was told today would be around thefirst week of September if he continues to recover well.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.