ComplaintsforCredit Concepts Inc

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehichle and paid off but the company won't release my title. And they are still the legal owners of my vehichle at the **** It is paid off and is not owned by them. I have proof of paid off and ownership. They refuse to help and hang up on me everything I call.

  Business response

  04/22/2024

  ****************** paid off his account with ********************** back on 4/19/23 though our online payment portal.  Since it was not paid by guaranteed funds, we wait 30 days to send out the title.  ****************** had called in on 4/19/23 to say he'd come pick the title up in office at that time.  He called back on 5/15/23 to ask us to sent the title to his address in *******************  On 5/19/23 our representative mailed his title and paid contract to that address.  We show no other requests from him.  We would be happy to mail him a copy of the paid contract and a release from security that he can take to the *** to get a new title and have Credit Concepts taken off the title.  Please contact our ******* branch at ************ to request the release from security and to give an address to mail it to.  

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im not liable for this debt with Credit Concepts. I do not have a contract with credit concepts. They did not provide me with the original contract as requested.

  Business response

  04/18/2024

  Credit Concepts has no email or recorded phone call of ever having received a request for a copy of Ms. ***** Retail Installment Contract.***************************** (the other maker) called into the office on 01/25/24 and made a payment arrangement of $250 per month and made a payment that day. He also called our office on 04/16/2024 and asked about settlement options on his account. I offered to settle for $6100.00. and advised him the offer would be good for 30 days. I also asked ******************** what he planned to do about his payment arrangements, he stated he would get back to me about that and the settlement.I was never asked for a copy of the contract.
  
  Please find a copy of the Retail Installment Contract.***************************** and ********************* are responsible for the debt owed to Credit Concepts.
  
  Should either ******************** or ************ have any additional questions, please do not hesitate to reach to ***************************, **************** Manager, at ************, or **********************************

• Initial Complaint

  09/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Credit Concept and I do not have a contract. They do not provide me with the orginial application like I asked.

  Business response

  09/21/2023

  Credit Concepts has not received any request for a copy of Mr. ********* Retail Installment Contract, or for his credit application. We have not had any contact since he called our office on 05/19/2022 and told us that he was abandoning the vehicle we financed for him, in a parking lot with the keys in it.
  I have attached both the Retail Installment Contract and credit application since I was not sure if he wanted just one or both.
  As always, if ******************** would  like to contact ***************************, **************** Manager directly to resolve this debt, she can be reached at ********************************** or direct at ************.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with credit concepts, I do not have a contract with credit concepts. they did not provide me with the original contract as i requested.

  Business response

  09/11/2023

  On 09/01/2023 at approximately 2 pm, ****************** called our office to inquire about the balance on her account after a gap claim. We informed her at the time we did not show that she had ever filed a gap claim.  She went on to state that she was working with an agency to help pay debts and needs something showing her account #, and payment ledger. We verified her email and sent her the information she requested at 2:45 pm that day. Credit Concepts would have provided the Retail Installment Contract if we were asked.  I have attached the email that was sent to her that day, as well as her Retail Installment Contract. Should ****************** have any additional questions regarding her account, please feel free to contact ***************************, **************** Manager, directly at ************. 

• Initial Complaint

  02/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I financed a car at a dealership in August of 2022. That same month the car was sideswiped and the at fault party did not have insurance so I used mine to get the repairs. The damage was mostly to the passenger fender and did not affect drivability. The estimate was for about $4300 and I was sent a check for $3700 since my deductible was $500. I still had the check on October 17th 2022 when my car was T-boned on the interstate. This time the at fault driver had insurance which was also Gieco. A few days later I called Geico to make a claim for the damage to my car. The next day an email from ***** came to me stating they made payment on my claim. This was odd to me since they had not seen the car and no estimate had been done. I logged into my Geico account and saw the payment was for the first claim that i had the check from. After calling to find out what was going on, ***** told me that they stopped payment on the check and reissued only to Credit Concepts, the finance company, and sent to them. ***** went on to tell me that they did that because Credit Concepts sent them a notarized affidavit of repossession which stated Credit Concepts took repossession the car on the 13th of November at the address they had on file. Knowing that this repo did not occur, I contacted Credit Concepts by email to try and get an explination. I can send those as an attachment if requested. I thought I recognized the name of the notary public so I searched through my email and found the notary who signed and stamped the affidavit of repossession also works for Credit Concepts. They still tell me that i havent made any payments on my account. I was able to get the actual affidavit that was sent to ***** and can show the emails between myself and credit concepts. I made a complaint to the **************** ************************* as well but they were unable to help solve the problem. I'm forced to drive a car that is unsafe, embarrassing, and worth next to nothing.

  Business response

  02/10/2023

  We are sorry to hear the ******************** is unhappy with how his insurance claim has transpired, however he left out numerous pertinent details in his complaint that should be addressed.
  The check that Credit Concepts had issued to us from Geico had originally been sent to ******************** in August of 2022 with both his and Credit Concepts names as payees. He was in possession of this check for months and had made no progress in getting the vehicle repaired as it was intended for. On September 8th ******************** stated he was going to bring the check to Credit Concepts to post to his account however that did not take place, nor did ******************** respond to the dozens of calls and emails we attempted over the next two months. We even sent a representative to his residence on October 12th of 2022 to address this matter. It should also be noted that ********************** payments were not being made on his loan was (and still is) severely delinquent on his monthly payments.
  In November we were told by ***** we could have that same check reissued to Credit Concepts upon receipt of an affidavit of repossession, which we provided. The check was then posted to the balance of ********************** loan with Credit Concepts to off set the decline in value of our collateral caused by the accident. That is the reason our name was on the check issued by ***** in the first place. ******************* had ample opportunity to get the vehicle repaired but after two months of inactivity on getting said repairs (and not maintaining his payments on the loan) Credit Concepts had to take the necessary steps to recoup the money we loaned *********************
  Credit Concepts was very patient in dealing with this situation as we know accidents can be a lot to deal with, however there was no effort by ******************** to rectify the situation. We are sorry ******************** feels wronged in this situation but we feel he is omitting his role in the issues that arose.
  We are more than willing to engage in settlement offers w/ ******************** and he even accepted our settlement offer before changing his mind a week later. If he would like to accept the same settlement it is still on the table.
  Thanks for your time,

  Customer response

  02/10/2023

   
  Complaint: 19313249
  
  I am rejecting this response because:
  I was a month behind on my first payment that is true but in no way entitles Credit Concepts to commit fraud. Seems that you are claiming ***** is the guilty party but they have no reason to come to you about reissuing the check. Credit Concepts approached ***** whom required proof from Credit Concepts that I no longer had the vehicle in my possession which is why the required the affidavit of repossession. ******************* signed as the company representative and ************************* signed and stamped as notary public under penalty of purgery. They both work for Credit Concepts and that is illegal. I was not 60 days late on payments as claimed and they stole the $4300 insurance check intended to fix the car. So tell me how I still haven't made a payment? This was done a second time with the same insurance company for over $2000. I couldn't take the vehicle in for a real inspection because I didn't know if ***** would tell Credit Concepts they have the car and I wouldn't are it again even though I am ahead on payments. The check was made out to Myself AND Credit Concepts, not OR. That makes all the difference in the world and is intended to stop anyone of the parties to cash the check and take the money. I still had plenty of time to take it to the shop of my choice for repair as well. This loan had not been written off as bad debt so I still had time to make payments but by committing fraud I end up with a severly damaged car that is unsafe to drive without and should have been totalled 5
  Sincerely,
  
  *******************************

• Initial Complaint

  01/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Had to do a voluntary repossession, I'm aware of the deficiency balance, but between this company and the car lot, the car in question was sold without my name being removed, and was in an accident, to which nobody can give me an explanation why my name was still on the registration, and insurance companies are now harassing me about it. Company says I still owe almost ****, but my credit report states *******, which is what your company reported to the credit bureau.I've asked several times for a statement of my account, copy of the sales report of the car going back to the lot where it was purchased. The car lot said it was the finance companys responsibility to have it taken out of my name, so I don't know who to believe.I've sent in one payment to the office where the account is, and they have not "received it" yet, in process of tracking it.I am making the effort to pay off remaining, but with all that has happened, I can't get a straight answer from anyone. Also, the car in question has been reported as a total loss, according to the car lot.

  Business response

  02/22/2023

  We are sorry to hear that ******************** is frustrated with how his account has transpired the last couple of months, however we feel strongly that his portrayal of the events is not at all accurate. 
  
  As to ********************** name still being on the registration, that is something beyond Credit Concepts control.  We repossessed and sold the vehicle per ********************* request, and provided the requisite documentation releasing Credit Concepts and ********************** interest in the vehicle to the buyer.  We also sent ******************** letters both when the vehicle was originally repossessed, and once it was sold.  The buyer is required to re-title the vehicle with the state, which did not take place prior to the accident ******************* referenced.  Per ********************** request we provided documentation proving ******************** was not in possession of the vehicle at the time of this accident, which he then provided to the insurance company.  Per my last conversation with ********************, the info he provided the insurance company was sufficient for them to release him from any liability in the claim, so if he is still experiencing hardship on that end, it is news to us.
  
  As to ********************** claim that he cant get a straight answer I am equally confused.  He states the credit bureau shows he owes $2667 principle balance, which is also the amount on the deficiency balance letter we sent ******************** after selling the vehicle.   He states that the company says I still owes $4000 but I have no record of anybody quoting him that number, so I would be interested as to where that number came from.  I also show our representative mailed him a printout of his payment history (per his request) and we never received that back in the mail, so we assumed it was received by *********************
  
  And finally, as to ********************** implication that something nefarious occurred in regards to his $100 money order, we strongly refute any wrongdoing.  Per our last conversation w/ ******************** he verified he had put a trace on said money order and it was confirmed that the money order had never been cashed, so he cancelled it.  To imply otherwise via the usage of quotes on the words received it is a mischaracterization of the events.  The fact is ******************** owes us money and is past due on his loan (even after we lowered his payment to $100/month) so we would have no reason to not post any money we received from him to his account.
  
  Again, we understand ******************** is upset with the status of his account, but we are very confident we have treated ******************** w/ the utmost respect, while also following state protocols for repossessions. If there are any future questions to not hesitate to reach out and we look forward to assisting ******************** getting this account back on track.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was sold a bad car by a bad credit company . They havent had any communication besides to tell me they are *** me.

  Business response

  09/23/2022

  This complaint is very confusing.  ********* has not paid since May 12,2022.  We have been reaching out several times by phone, email and text to see what the intent on paying is, and have been told that they would pay several times and never do.  They have informed us the car is not running.  We have options to help, but the lack of communication from the customer makes it hard to help out.  We could potentially lower payments, but if the customer does not communicate we don't know if that is the best option.    We did not sell them the car, they purchased the car as is from ***********.  This is an installment contract and is set up to have payments made monthly.  We understand that things happen in our customers lives that can make it hard to do so, but if they are unwilling to work with us, we are left with very few options, and that is why we have started legal action against the customers, because it seems that they are unwilling to cooperate and work towards handling their commitment.  

• Initial Complaint

  08/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  credit concepts is refusing to help resolve a credit reporting issue. keeps telling me theres nothing they can do even though they are the only ones that can make updates to the credit accounts with the credit unions. this has made it a struggle to get approved for a house. they also reported a $104 increase to a car loan which dropped my husbands score 21 points even though there is no reason for this increase

  Business response

  08/15/2022

  ****************,

   

  I have reviewed you complaint, and investigated what has happened with your account.  Unfortunately, it appears we might not have handled this the best.  I see that you disputed the rating on your account through the Credit Bureaus, this was a great step, one that we should have had you do from the get go.  When you did this, it gave us the opportunity to see exactly how this was rating.  We have now fixed this and it should be reporting properly.  These changes might report until next month, as we are not sure how quickly the Credit Bureaus make these changes on disputes.  If by the 15th of September, you don't see any change, or if you need a rating for a mortgage before then, please feel free to contact *******************, President of Credit Concepts, at ************.  

  Thank you,

  *******************

  Customer response

  10/04/2022

  i had submitted a complaint a month or so ago about how they were not reporting to my credit correctly for over two years, and were not communicating, they finally reached out after i made the complaint, i let it go when i thought it was resolved, they assured me it was. finally it shows up on my credit report however they now put that every single month i have had the car loan was negative for the payment history. i have reached out and again have not heard anything back from them.

  Business response

  10/04/2022

  ****************, we are not refusing to resolve the issue that you are having with the credit reporting agency.  It would be helpful to have a conversation with you, so I can understand exactly which repot you are disagreeing with the reporting.  In seeing the reports, what they are showing us is what we are supposed to be reporting.  Please reach out to me and I'd be happy to look deeper into the complaint you are having with the reporting.  ******************* ************.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My general complaint is being chosen for a vehicle as a dealership pick, 2010 **** via ************** My complaint is that the vehicle was selected by the dealership for financing Credit Concepts with down payment.The dealership and credit company was aware my need for a car didnt include a fixer upper or project vehicle with potential DEQ issues.So the vehicle was set up as a friendly selection both the creditors and the dealership knew I wouldnt be interested in a poor running expensive vehicle.I disregarded some immediate issues like the hatch not opening the scratch on the door. Some dings while the vehicle ran well enough for a test drive and some weeks of use there were immediate concerns the dealership reluctantly addressed. We got it through DEQ.Later some issues emerged with electronic malfunction of door lock system I was locked out the drivers door and was forced to crawl through while out of town on vacation.Still not putting many miles on the vehicle.Later there was rattling and shaking and the vehicle sounded like it was going to blow up. Attempting to take the vehicle back to have them check it out the transmission light came on the car being to stall out and it broke down 147th ******.I had to pay my last few hundreds to tow it back to the dealership.When asking about a warranty which I believed I had extra in case of theft since my last vehicle was stolen wasnt there he indicated it was as is I wasnt given a different option then the Escape I wasnt shown another car.I feel the creditors and dealership should refund the money. Ive suspended the insurance and do not have money for expensive repairs on a vehicle.The total of cost amounts to 267$ per month and additional 200$ for insurance in ********************************************************** excess of 23,000$I feel without a reliable transportation this is a crime.I deserve a better deal and im not picking up the suv and continuing on these terms.

  Business response

  08/03/2022

  Thank you for bringing this to our attention. In response to your complaint, the best point of contact for any vehicle issues would be through the dealership where you purchased the car. Credit Concepts granted your credit request for the purchase of the 2010 **** Escape and provided you the financing to purchase the vehicle. As stated before, any potential negotiations for repair or exchange of the vehicle will need to be handled between yourself and the dealership that sold you the car. We have reached out to the owner of ************* to help assist you with your vehicle problems and concerns.  If you need assistance from Credit Concepts, please reach out to ********************* at ************ or email at ******************************** .

• Initial Complaint

  07/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  hello, I have recently decided to learn and try to use my credit to help my life financially however once I joined TransUnion Experian and Equifax to check out my credit score and was very disheartened once I saw my credit report .this company states a loan that I have no idea what the heck it is from 2016! now if I am being completely honest because I have nothing to hide I was in the custody of the department of corrections in king count ********** fighting a court case from 2016 ***** in 2017 was released to king ****** work release for 8 months going into 2018 I never have heard of this place from ****** in my life. okay now this company and all the credit bureaus have violated my rights and it has affected my life and personal credit journey In accordance with the Fair Credit Reporting act Convergent Account # ********, has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.

  Business response

  07/20/2022

  This is certainly a surprise for us to read as ************** has never reached out to our company to voice his concern about this matter. And while I dont want to speculate as to why ************** has no idea what the heck it is I am confident he did in fact sign the contract in question.
  
  On July 27, 2016 ************** and a co-buyer purchased a **** **** Expedition from ****************** in *******, **, which Credit Concepts financed.  I have attached a credit application & contract signed by **************, as well as a copy of his drivers license he provided prior to signing.  I have reviewed the three signatures on each of the aforementioned items and I dont see anything that would lead me to believe they are forged.  Also, we do a customer interview prior to finalizing all of our loans (as well as job & landlord verifications) and at no time during that process were any red flags raised.
  
  As ************** stated, he was incarcerated shortly after the purchase of this vehicle and the co-buyer has been making the payments since that time, so it is possible ************** didnt make the connection that this loan was for the Expedition, but again, I dont want to speculate. 
  
  If there are any questions regarding the loan in question do not hesitate to reach out.  If he still feels that there was fraud, we recommend that he reach out to his local law enforcement to file a fraud claim, so we can get validity to his claim.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩