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ComplaintsforHammer Landscape & Design
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired these folks to clean my small pond and seal a few leaks that they saw. I asked how much and they said $55/hr. After job was done in less than 2 hrs, I got a verbal **** of $375.00. I asked several times for a detail of charges. Only after I said I would stop payment on my check did they give me a breakdown of the charges. I have attached the handwritten charge. They included travel time from their shop with is in ****** to my house, gas and rental of the cleaning unit. None of this was stated prior to cleaning my pond. Upon questioning, they now tell me that is standard price to clean a small pond. I get 3 different answers: $55/hr, $375 with travel time, gas, pond products and then a flat $375 for a small pond cleaning. I have attached all correspondence. The owner never responded, only the Office Mgr. I did not receive a $100 back either. That was 2 weeks ago. These folks were not honest about how much they charge up front.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.