ComplaintsforSynergy Medical Systems, Inc

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was in the *** urgent care clinic on June 9th, **************************************************************** $22. Now I have a bill from "Synergy Medical Systems" saying I owe them $148. I was never told that Synergy would be sending me bills for this and if they had told me it would cost me $148, I would not have bought it from them. I have no insurance, so I would have gone to Amazon or Rite Aid across the clinic and gotten a $20 sling. When I called, the synergy representative said she could reduce it to $40. However, I already paid upfront for what was asked before I left the clinic, so I should not owe anything or just pay the agreed-upon amount of $22.I specifically asked how much it would be before buying it and was told it would be $22. Having no insurance and very little income, I would have never agreed to that had I known I'd have to be in this situation. I have paid the urgent care visit with out-of-pocket cash as well. Synergy later sent me this initial $148 bill after refunding me the $22 back to my card which I originally paid at the clinic.I have contacted Synergy again multiple times, but I was not able to agree with their dishonest practice. Looking through all the ****** reviews, I feel hopeless as many others faced similar issues. Upon receiving many more bills with late fees attached, I have no choice but to seek resolution through BBB.

  Business response

  02/28/2024

  We are a DME provider who supply DME items to ****** cares and Hospital for Doctors to provide DME to their patients. We bill at the ******** allowed rate x 1.2 for our products. Patient receives a copy of our proof of delivery letting them know Synergy Medical System will bill for the item.

  Patient called on 8/24/2023 spoke with **** a billing team member, patient told **** she paid the clinic for the sling. **** explained these are our products and the ****** care is to give patient the item when the Doctor feels patient needs it, but we bill for the item. **** confirmed patient didn't have insurance and offered patient the cash pay rate of *****. She requested to speak with a manager, **** notified the manager at the time, this manager is no longer Synergy billing manager. Patient then called back on 10/12/2023 left a message with *****, another billing representative. ***** emailed patient back explaining we are the DME provider, and this is a separate charge from the urgent care visit, she offered and attached our financial consideration paperwork and also the Proof of Delivery that says patient could receive a bill from Synergy. Patient returned email back to ***** with Finacial consideration paperwork attached, but not filled out. She forwarded this to ***** who processes our Finacial Consideration paperwork. She will hold onto the paperwork, awaiting other documents to be supplied. I received the Better Business Bureau notification on 2/16/2024, I logged into account and saw patient said they paid urgent care ***** for the sling. I called AFC ****** care at ************ to confirm if the clinic accidently collected for the sling, I was transferred to the billing manager ******, had to leave a message. Called AFC ****** care again on 2/23/2024 requesting to talk to the billing manager, had to leave another message. I called AFC ****** care on 2/28/2024 letting the operator know I had left 2 messages for ****** the billing manager, but no return call, she said she will get someone for me in the billing department. She transferred me to *****, she told me the patient did pay on 6/9/2023, but her manager reviewed the claim and realized they collected in error. AFC ****** care billing manager (******) refunded the patient on 6/19/2024 the payment of ***** on and only kept payment for the urgent care visit. This refund would have taken place before the first call patient made to our office. I have attached all documents pertaining to this patient. I have adjusted the patients account to reflect our cash pay rate of ***** as this was what we had originally tried to offer patient. Please let me know if I can assist with anything else. 

  Thank you,

  *******************************

  Billing Manager

  Customer response

  03/06/2024

  Hi, I see that the case was closed. I just wanted to let you know I haven't received any mail yet with the new billing information so I am not sure if everything is adjusted to the proposed amount by Synergy. 

   

  Thanks,

  Rumpa

  Business response

  03/07/2024

  We didn't have an email address to submit a new statement to, the new statement would have been sent by our statement company. I have attached a copy of the new invoice and mailed a copy to the patient's home address on file.

  Thank you,

  *******************************

  Billing Manager

  Synergy Medical Systems 

  Customer response

  03/18/2024

  Hi,

  I have received the updated invoice, however, I am unable to pay online as Synergy website did not allow for me to pay over Internet. It said there is nothing for me to pay. I do not feel comfortable sending credit card information over mail, therefore, I will send personal check in ***** business days as I have to order the checks.

  THank you.

  Best regards,

  ***********************

  Business response

  03/22/2024

  ***********************, thank you for your response. We will process your payment as soon as we receive it. Sorry our website didn't work for you. Please let us know if you need anything else. *******************************

• Initial Complaint

  01/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received an invoice for $16.96 for a wrist brace on 11/20/2022 for my son. My son did not acquire a wrist brace or receive any medical treatment on that date.

  Business response

  01/24/2023

  Thank You for reaching out to clarify this complaint. Our company providers DME to several hospitals and clinics in ******. We received documents from Legacy, they place one of our items on the patient on 11/29/2022. We billed patients' insurance, which left a patient responsibility of $16.96. We have Proof of delivery and a signed prescription from a Legacy Doctor, which is what we used to bill their insurance. I have no record of patient calling our office to get clarification on the bill. I would be happy to send patient the information a copy of our records. I have reached out to patient, in hope to answer any questions they have on this matter. 

  Thank you,

  ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩