ComplaintsforPhilip B. Stockstad O.D.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The amount I believe was a little over $500 for a pair of glasses. When I went there at the initial visit was fine but the employees failed to tell me important information about the glasses before I purchased them. After purchasing them it took me weeks before they would address my complaint about the lenses not being the correct prescription. Once we got that sorted I told them that they failed to provide me information about the frames and they told me that that was my problem and they would not do anything for me. They did remake the lenses and the lenses seem to be correct now however the frames cause me headaches because of the fit which they failed to tell me about at time of purchasing. The second time I went back to the office to get the eye exam rechecked and to get the lenses looked at I felt absolutely humiliated and left in tears. They talk down to me they acted like I couldnt possibly know what I was talking about and they kept repeating that it was a loss to the company and that the only cared about the last of the company and didnt care about the loss to me the customer. Today I went into pick up the new lenses, Thats when I realized the lenses are now correct however the frames that again they failed to tell me were a specific frame that could not be adjusted a certain way still causing headaches and they have made it clear that my only course of action is to take the loss bc they care more about the business loss than the customer being out a large sum of money for glasses I cant wear

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