Customer ReviewsforTactics

Sent incomplete order. **************** is non responsive and no help whatsoever.

I offer cautionary advice to anyone ordering shoes online from TACTICS in ******, ******. I ordered a pair of sneakers. Upon receipt, I opened the box in my dining room, brought the shoes to my living room and then tried them on. I quickly could tell that they were not the right size after walking in the two rooms and a hallway. In less than 5 minutes, the shoes were back in the box. We sealed them up and shipped them back. Once received by Tactics, we got an email that recounted the website statement: "Returns must be unworn, in the same condition you received them, and in the original packaging" in order to receive the full amount back. Then they said, "We had multiple team members look over the returned shoes and confirm signs of wear. There is mud/dirt on the right toe as well as debris in the soles. The insoles of both shoes are fuzzy from being worn for more than just a try-on. These shoes are not in the same condition they arrived in" so, according to Tactics, cannot be resold. They offered us a 50% refund. Despite repeated appeals, they would not refund us the full amount.I am an honest person. I am a 60 year old attorney who believes I have a moral and ethical obligation to be truthful. The shoes did not fit. I did not wear them "for more than just a try-on" as Tactics asserted. Which compels me to warn anyone who orders online from Tactics to take pictures or video of your entire interaction with the shoes. Tactics clearly has the upper hand in this engagement and is willing to use it to make some quick cash. I've never had a online retailer do this to me so I know this is a unique situation. It made me wonder whether those shoes are now on the feet of one of their "inspectors" since they were nice shoes.Or avoid ordering online from Tactics altogether and just shop somewhere else. It could save you at least 50% of what you spend and your integrity.