Complaintsfor13th and Olive

• Initial Complaint

  02/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I talked to the property about transferring my lease to someone else in December 2023. I completed the steps they gave to me and moved out, it was only recently that i learned they wanted me to pay a reletting fee before the lease transfer was complete. They have continued to charge rent to my account and I need them to remove those charges (because the new tenant is paying them) so that I can pay the reletting fee. They won't answer any emails I send and all of my calls to the office get dropped. I need to contact them.

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I signed a lease agreement with this company on 9/24/2022. I did not have a cosigner at the time so I was told that I could pay my last two months of rent up front and that would secure me enough to move in. So, that's exactly what I did. Come move out time they notify me that I have an outstanding balance of ***** due to my rent not being paid and late fees. I argued with them, showed my bank statements that I paid and showed them the signed document of me doing that. They said that because I paid through the outside source that they told me to use in the beginning that I actually just paid for a cosigner instead. So, I agreed to make payments on the fees because I got screwed over by previous management telling me to use the source that I apparently wasn't supposed too (they sent me a link saying it was to pay the last two months). I've been making payments based off of a payment plan that I set up with the new manager (***********************). However, I tried emailing *** and I wasn't getting ahold of him so I went to the office and they said that *** quit and that they weren't going to follow the agreement plan. That they were going to send me to collections in 60 days if its not paid in full. Now, I just got a final notice saying that my bill is higher then it was when I made my agreement plan and they won't tell me why. Not to mention, the first 4 months of living there we did not have a working washer. We put in several maintenance requests and they never fixed the issue. Just told us that they were waiting on parts for 4 months. They charged me with a $500 electric bill in the middle of living there saying that they have not been charging me properly when I was the only roommate in the apartment paying over $40 in electric fees every month (it was never equal). They have gone through management so much since I first moved in to now and they all have told me different things and haven't followed through because the people leave. I've been nothing but compliant.

• Initial Complaint

  02/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I'm a victim of domestic violence which is why I initially moved into 13th and Olive in 2019 because it was a security building however in spite of the fact that there was a no contact and a restraining order the perpetrator was able to gain access to the building repeated times went to jail repeated times and the last incidents he is now arrested again after serving 11 months in prison he's back in jail because they refuse to fix the parking structure doors on the second and fourth floor. Every time he was pounding on my door I would call the security company that works here Plus ****** police there must be at least 25 and I am now being penalized with a notice of eviction because they say that I allowed a guest to live with me which I did not and allowed him access which I did not he broke into my front door they refuse to come and fix the locks which are electronic so I can't have a locksmith do it and after living here for close to four years I'm just infuriated by the way I'm being treated. this perpetrator stocks me gains access to the building and somehow gained access to inside my home I came home one day and he was here can you imagine how scary that is and 13th and all of his blaming me even though I've provided all the documentation to each change of management they've had so it's not my fault and aren't there domestic violence laws that protect me. Additionally I received a letter from their CMG attorney company here in ****** which has informed me that if I don't care of the defects by the 22nd I have to move I did not cause these defects they're caused by an individual that I have no control over hence the fact that he is now sitting in Lane county jail for an additional charge

• Initial Complaint

  11/22/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My son filled out an application with 13th and Olive in June 2021, he had no job as he was a full time student. I was his guarantor in this application. We received a very misleading and long "application" that ended up being a lease agreement, which we are now being asked to pay. We never exchanged any deposit, first months rent, or other monetary exchanges and did not receive correspondence to this "lease/application" when we didnt show up (since we never intended to rent the apartment). We are now being asked to pay for rent from 2021 thru 2022 when our son never exchanged payments for goods and never set foot in the building. None of us received a single phone call in regards to this "debt" until a year later which seems to me very confusing. The process to apply and ultimately gain a rental apartment is very deceptive. We are currently disputing this collection and hope to gain resolution. I do think 13th and Olive should not bind any young student in this way and if they are then you should gain payment for this "lease" to be binding.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Unsanitary and biohazard conditions in violation of Tenant Rights to a Livable Place. Apartment not cleaned and sanitized at time of move-in per lease agreement.In apartment unit: 1. mattress 2. carpets 3. furniture (couch was replaced). 4. Unsanitary and biohazard conditions in outside hallways/corridors.A replacement couch for living area was supplied a week later. Pictures of old couch added here to indicate level of uncleanliness. Pictures of replacment couch added to show response was made.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My daughter is renting a furnished apartment. Upon arrival for move in she entered her apartment with no furniture and no notice of this. We contacted the apartment management and they told us that this was out of their control. I asked to speak to a manager. After speaking to the manager, she referred me to their corporate office. I left a message with their corporate office. As of 10/5/21 we have not received a phone call or information about when the furniture would be there. She has occupied her apartment for 10 days. The apartment was also unsanitary. The carpet and floors had stains that were beyond our ability and clean. I spoke with the manager about this. She claimed that the cleaning people never cleaned. This is unacceptable! A breach of our contract! And a health hazard. We need to be compensated for the lack of communication, breach of contract, purchase of air mattress, time loss and pain and suffering.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My daughter is a renter at 13th and Olive. She moved in Sep. 2021. Her unit was not cleaned prior to move in, and furnished room didnt have any furniture. She slept on an air mattress for 3 months until she received a bed. Slowly her unit received furniture one by one over the year. Old renters moved out by the end of August, and new renters moved in at the end of September. 13th and Olive never cleaned the unit, never fixed anything prior to 2022 move in day. This is her 2nd year to stay, but to this date her unit hasnt received a couch. (3 seater). Again, this is her 2nd year living and not completely furnished according their contract!! My daughter request so many times but the management simply ignore everything. Also one of her old roommates had a small dog who peed and pooed on her bedroom and it smells bad and carpet was damaged but they never cleaned nor fixed that room, but they kept the deposit. Even if they keep deposits, they dont clean/fix anything. Its a really bad business manner. At 2022 move in, it was the same way as 2021. Rooms werent cleaned at all, nothing was fixed if it was damaged, damaged furniture was never changed, and so many furnished rooms werent furnished and renters have no idea when they get them. This is obviously the violation of their contract and extreme neglect of their maintenance. At this point, I have to say that they have no intention to supply furniture to the furnish rooms. And I assume theyve been operating this way for years, managers quit left and right.

  Customer response

  10/27/2022

  1. No.  She is 20 years old.

  2. No.  My husband and my daughter are the signers.  

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My son leased a fully furnished apartment at **********************************************************. My husband and I co-signed the lease. He took possession of the apartment on Saturday, September 24, 2022. There was only furniture in one of the four bedrooms. No furniture in the other three bedrooms or in the living room or kitchen. We paid for a furnished apartment. There still is no furniture in my son's room or in two of the other four bedrooms. Ten days later. Still no furniture. No body is returning any calls or e-mails asking about when the furniture will arrive. We were told on move-in day that everybody would get $100 credit to compensate us for the inconvenience. But on the bill for October's rent, there was no $100 credit.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was asked to ship my apartment keys by August 31st and in that package contained my keys and my roommate's keys who I was authorized to ship keys for. I put both keys in the package with separate labeling and specific notes stating whose keys were who. We are being told that they received one set and not the other even though they were shipped in the same package. That indicates that the loss of one set of keys was on their end and not mine. We have been going back and forth with the managers and people higher up to get this sorted but nothing is being done. We also have put in multiple maintenance requests to get certain things fixed in our apartment yet those were never fulfilled. When trying to explain to them our past frustrations in hopes of being compensated, they deleted all our maintenance orders claiming we never put them through. We have emails of other maintenance requests being completed which would not align with our maintenance request portal since it shows there have been none filed in the past.

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