ComplaintsforEmerald Valley Towing

• Initial Complaint

  08/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Unfortunately I had my car towed through this company. I am now being accused of things I did not say. I didnt react well to my car being towed and I asked the company for their attorney information. I had just spent my day in court going through litigation against my abuser. I do not recollect how my parking pass got knocked down. I did record myself getting possession of my vehicle and getting into my vehicle then locating the pass. I was upset and crying already going through a humiliating misogynistic experience in court admitting to the things my abuser did to me, then the following day finding out my car was towed. I understand everyone has problems. I wasnt in the best place to respond to $390 tow. The only vehicle my little girls and I have to get around. We dont have family around here or anyone to help us at all in the world. Its just the 3 of us. I would have loved some compassion from this company. I take accountability for being angry and my reaction. Im not in a good place to react to my car being towed, with video proof of the parking pass located in the vehicle, and the recorded phone calls that I have from this event. Ive been seeking asylum from my abuser, this is my safe place- my car being towed was hurtful. I spent the whole day in a court deposition, fighting for Justice, and I was exhausted getting home from ********. Accidents happen. It doesnt hurt to be kind when you can clearly see someone else is hurting already. The company then accused ME of saying that I will *** you and youre stealing my car. Again I asked for their attorney information which I am allowed to do. I have video footage of these phone calls as I have ring cameras throughout my home- I did not say that verbiage. Im not someone who causes problems or goes out of my way to try punish others. I can private all pictures, emails, footage, video recordings etc. Their reason on my receipt is that permit was not in vehicle when it in fact was inside the vehicle.

  Customer response

  08/31/2023

  I had a typo private meant provide. The attachment files that I can send over, are too large. Especially the recorded phone calls(video footage from my ring cameras) are too large. Thank you. 

  Customer response

  09/19/2023

  This complaint was resolved and I want to withdraw this from the business. It was miscommunication and human error. Im thankful it was resolved. Thank you. 

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