ComplaintsforViking Sewing, Vacuum, Spa & Stove
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Complaint Details
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Initial Complaint
01/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
owner dropped my ***** industrial sewing machine he tried to fix it 4 seprrste times it had bent gears and components rubbed together and binded up he send message to me that he wont work on it anymore and i was not to bring it in again and the way it was sewing was the best it will get he wouldnt do anything else said i could take him to court its wrong ive spent alot there and trusted them and ower yells at customers when they have a complaintBusiness response
01/31/2024
Customer brought her ******************** machine in to be repaired, then brought it back three additional times for further adjustments; each time the machine left in working order. We did damage the custom paint job on one of the visits, which we fully repaired. Customer was only charged for the initial visit, not for any of the additional visits. Machine has been set to all factory settings and has been test sewn extensively at each visit to be sure it functions as intended. We also made three in-home visits to deliver, help set up machine and address concerns, all at no charge. We believe we have gone above-and-beyond, and do not feel we can do anything more to help this customer. Also, myself, nor any of my employees, has ever yelled at the customer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.