Business ProfileforVan Dyke Appliances Inc

Beware! Van Dyke Appliances refuses to admit that they could ever make a mistake. My brand new Bosch dishwasher broke down. It was not purchased at Van Dyke Appliances, however, after it broke down, I called Bosch to inquire about repair since it was still under warranty. Bosch provided me with a list of companies that could repair my dishwasher, and I called Van Dyke Appliances since it was one of the closest options. I was greeted by a pleasant person and they apologized that it would take some time for them to get out to repair my dishwasher. It was Dec. 8th when I called and they had an appointment available for Dec. 30th. I told them no problem, and went ahead with scheduling the appointment. Dec. 30th comes and no one shows up to fix my dishwasher. I call Van Dyke Appliances, and I am greeted by ***** who goes on to tell me: 1) There is no appointment scheduled for me. 2) They do not repair in my area. 3) They do not repair dishwashers that were not purchased at ******************* 4) I must have called a different store. After this very confusing interaction, I give her the benefit of the doubt, and I end the call. Still confused, I review the call logs on my cell phone. On Dec. 8th, I only have two phone calls made: 1) Directly to Bosch where I got the list of repair companies in my area. 2) Directly to ****************** where I scheduled my appointment for Dec. 30th. I then call ***** back, because I now have the proof I need to be certain that my appointment was scheduled through Van Dyke Appliances on Dec. 8th. I am greeted with a very hostile ***** this time, who assures me that Van Dyke Appliances does not make mistakes because they have been in business for over 40 years, and accuses me of lying about scheduling the appointment. I inform her that I only called one repair shop and I have the call logs to prove it. She continues to accuse me of being mistaken, and that Van Dyke Appliances does not make mistakes. I ask her if she can at least check who was working on Dec. 8th, so that the person that I scheduled the appointment with doesn't make a similar mistake in the future. She flat out refuses, and continues to be defensive. Obviously, I'm disappointed about now having to wait longer to get my dishwasher serviced, but I did not need the insults to my intelligence from ***** on top of that. Please avoid Van Dyke Appliances, unless you enjoy being insulted and doing business with a company that claims they can do no wrong.