Customer ReviewsforToyota of Gladstone

Okay first off hats off to ******. She tried her best to help me out. However, the experience over the last three days was a combination of dishonest mechanics, untimely solutions, and absolutely terrible communication. To keep it short, I got billed for 7 quartz of gear oil that I did not receive and charged for labor that included opening the hood and telling me I have an aftermarket intake. Uhh duh? Next, they took 12 hours to swap tires the next day and didnt bother telling me it was ready until I serial called 5 times 15 minutes before closing. Upon driving home I hear a clicking noise in my front tire. Returned for the 3rd day in row and it took them over 6 hours to figure out the counterweight on the wheel was the culprit. The manager **** needs to learn how to do his job and prioritize customers that are returning for problems they caused. I received a refund and a 10% discount thanks ******. ****, you need to reconsider your position

My review is a complaint with the service department. My family has purchased or leased several new Toyota vehicles from this dealer over the years and have noticed a high turnover in service personnel and a decline in good service. My latest experience happened today 4/16/2024. I made an appointment for an oil change, but later called back to change the time from 7:40 am to 11:00 AM the same day. When I arrived they did not have an appointment for me. I showed the service person the confirmation and he just smiled and said they could work me in if I wanted to wait for about 2 hours. So I left with a card from the alleged service manager who I sent an email with my complaint. Waiting to see if he replies. I would NOT recommend this service department for any service work if you have a choice. I have had several issues with this place besides today.

I want a new car so I started looking online. The Online price quote from Toyota of Gladstone was reasonable, so I went through all kinds of hoops to start the purchase process. It was looking good, I got a quote in writing (email) that even showed my trade in vale. Only after the final click here to approve your final deal did I see a new quote with a ****% price increase! The fine print says vehicle prices are subject to change so who even knows if that was the final final price. At that point I cut my losses. At least I didnt waste even more time driving to the dealership to have them change the price at that even later stage.Unless you enjoy getting prices in writing changed to a higher price, I would stay away from doing any online business with this business.

We would like to warn others about the unprofessional practices of the sales people at Toyota of Gladstone in Gladstone, ******.After inquiring on Oct 31st 2022 about a 2022 Corolla Hybrid we were informed that they had one with ****** miles and in excellent condition for sale at $19,990.00 We showed up today Tuesday Nov 1st. to look at the car, and yes it was in excellent condition and the price was correct: $19,990.00, we took the car for a test ride and upon our return we were approached by the saleswoman who with had contacted from the beginning who asked us how we were going to pay for the car, **** we said then she proceeded to inform us that there was a mistake in the ad the, car was actually supposed to be for sale for $29,990.00. We told her that we would not be interested at that price so she brought her crooked sales manager who said we could buy the car for $28,990.00 plus other miscellaneous fees and that would be a great deal.The bottom line is that we were induced to come to the dealership for a car at a price and once we got there, they changed the price by $10,000.00 more. This is an old trick to entice people to come in with false advertising and then hit them over the head with an inflated price.Obviously we will not be doing any more business with these people and will tell all our friends, relatives, ************************ to avoid these crooks, Shame on them!!Karma will get them, for lying to the public. Shame on them for their lack of professionalism, we know that the car market is really tight right now but that's no excuse to try to fool honest hard working people with such dirty tricks and dishonest manners. Shame on their saleslady and her quasi boss, he should learn about doing business in a proper manner .Shame on Toyota of Gladstone for employing dishonest shady people, don't do any business with them. Crooks!!

My story begins in December 2019 when we bought a 2015 *** Yukon XL. The price and vehicle were great and the salesperson was also good hence the 2/5 star rating. The finance department however has caused us some grief over the past couple years. We met with VM from finance to finalize our purchase. He was very personable and seemed to connect with our situation. He told us about the possible costs for repairs on the *** since it had somewhat high mileage and recommended a 3yr/36,000 mild service contract. We were unsure about it but he reassured us that we could cancel at any time and that it would cover all the big ticket items including the navigation and other electronics. He displayed an invoice for a heated seats repair for his old ****** sedan. He said he had the same warranty and it was fully covered. He assured us that it was a good thing to have just in case and we decided to purchase the contract.In December ***************************************************************************************************************** mid winter. We looked for a local *** dealership that took our service contract as we were out of state at the time. To our surprise the repair for both were denied. I called the service contract company and they told me that my antenna was not a power antenna (like we had on a 92 Accord) so they would not fix that and that they no longer covered heated seats. I spoke directly to VM in December 2020 and January 2021 a couple times and he reassured me he would fix the situation and that our car repairs were indeed covered. He eventually stopped returning calls and we were essentially forced to pay for these ourselves out of pocket.My wife and I decided we would cancel the service contract half way through as financially we no longer needed the warranty. It took my wife and I five months of repeated calls and requests to finally make headway on getting our contract credited back to our account (they of course kept the five months of service despite our requests to cancel). I think Gladstone Toyota cares a lot about the customer while making the sale and significantly less once the sale has been made. In general, this is a poor way to earn ongoing business and respect. We will not be returning nor advising our friends or family to look at them as an option. We have had great experience at ******* Chevrolet in Albany ****** and *********************. I would look to these dealerships if you want honest old fashioned care and customer support extending beyond the sale of the vehicle.

I just want to say , if you EVER want to buy a Toyota and not be jacked around lied to and strung along for days, RUNNNN! I promise this is not the place for you! With COVID being so real they have hopped on the HUGE price gouging wagon just like all the rest. It is truly disgusting. TOYOTA GLADSTONE takes the cake from one of the worst on **********.