Business ProfileforAllen Industries

This started on 1/13/22 when I shipped my DLRO10HD in to be repaired. I received an estimate for repair for $2002.50 which had to be paid before they "started work" on my test equipment. I paid this estimate in full on 1/25/22. On 2/23/22, I requested an update on my test equipment and they stated they were waiting on parts.I then received an email stating that they are waiting for me to send a return label for my test set (3/11/22). That same day, I sent them this label in an email. To this date, my test set has not shipped from their establishment.I followed up with them on 3/17/22 to find out why my equipment has not shipped yet, and I received a generic email stating "One of our friendly associates will be in touch with you shortly. Have a fantastic day!" I have followed up with emails at least 5 times sense then, and have yet to hear from one of their friendly associates. Tried calling the number on their website - and the number is a un monitored phone.....What good is that?? I really just want my test equipment back that I paid to have repaired!!