ComplaintsforAllen Industries
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This started on 1/13/22 when I shipped my DLRO10HD in to be repaired. I received an estimate for repair for $2002.50 which had to be paid before they "started work" on my test equipment. I paid this estimate in full on 1/25/22. On 2/23/22, I requested an update on my test equipment and they stated they were waiting on parts.I then received an email stating that they are waiting for me to send a return label for my test set (3/11/22). That same day, I sent them this label in an email. To this date, my test set has not shipped from their establishment.I followed up with them on 3/17/22 to find out why my equipment has not shipped yet, and I received a generic email stating "One of our friendly associates will be in touch with you shortly. Have a fantastic day!" I have followed up with emails at least 5 times sense then, and have yet to hear from one of their friendly associates. Tried calling the number on their website - and the number is a un monitored phone.....What good is that?? I really just want my test equipment back that I paid to have repaired!!Business response
07/01/2022
Dear *****,
As discussed, we did not receive payment for your repair. Even after receiving your repair, we did not receive payment. We are actively working this issue out and appreciate your willingness to do so.Customer response
07/15/2022
Is there any way of re-opening case #******** so I can respond to the vendor and state my issue has been resolved? This was for Allen Industries, *****************************************************************************Initial Complaint
08/23/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Sent my fluke scopemeter in for repair, paid them $1,165.32, sent a prepaid *** return label twice,no response to emails,, would like money back and scopemeter returned.last email I had was : *****, during final testing we found that there is an intermittent issue our technicians are tracking down. It has to do with the traces as they work as intended but during calibration they become flaky. We expect to have the issue resolved as quickly as possible. Thank you for your patience. *****Business response
07/01/2022
Dear *****,
I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.
Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.Customer response
07/03/2022
Complaint: 15790188
I am rejecting this response because: I would like my money returned that I paid them as the scopemeter wasn't returned to meSincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.