ComplaintsforSouthern Oregon Sanitation, Inc.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am filing this complaint on behalf of *******************, Mother-In-Law as I have been working with her to handle her finances -- We canceled her service with company in May 2023, she is no longer living at the residence. We received notice via phone and monthly statements of a credit in the amount of $56.15.I've phoned monthly to determine status of refund. As of September, it was going to be mailed out; will not overnight to forwarding address on Sept 15th. As of Oct 11th, check has still not been received. We requested a stop payment and a new check to be reissued; this was to be done on Oct 20th. Again, will not overnight to forwarding address.We received a phone call that we have to wait another month/billing cycle for them to reissue the new check.This is absolutely unacceptable. ***** is an elderly woman living on a fixed income with medical expenses and every dollar is needed for her care. If this was money, she owed she would have been in collections by now.

  Customer response

  10/27/2023

  This complaint has been resolved. We've received the full refund in the mail today.  I wanted to be sure update the file immediately.  

  No further action is needed.

  Thank you

• Initial Complaint

  08/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  SOS took recycle bin two weeks August 6th 2021 and did not return it. When called, they stated that on October 2020 they received a contaminated bin( when there are two bins for the duplex although they both have **** written on them instead of **** and ****.) They charged the account for the location but apparently never took the units. The other person has since moved out and now they decided 10 months later to remove both recycle bins for both **** and **** and refused to return without a lease after October 2020. The offender has already moved out and now I cannot get my recycle bin back because of a past residident?!

  Business response

  08/20/2021

  Per our records, tenants at **** & ************** shared two 35 Gallon trash containers and one 65 Gallon recycle container. After continual recycling contamination and warnings via cart tags and letters, the recycle container was set to be pulled away on 10/4/2019, however, when our delivery driver was there, the container was not out for service so we were unable to pull it away. On 10/11/2019 the recycling container was pulled away and recycle services discontinued. We have no record of a recycle container being at this location since this date. Per the complainant, the tenant in **** has moved away, however; since this was a shared container between the two units, **** is still unable to have the recycle service reinstated since they were both responsible for the recycling contamination. Our company policy is to require proof of new tenants at the location for the recycle container to be redelivered.
  

  As for the claim that we pulled away any containers on 8/6/2021, our records indicate we were notified by the landlord on 7/26/21 that a trash container was removed. After researching the account, the removal of the trash containers were not initiated by us and determined that it went missing. This is not uncommon as some neighbors can pull in a container thinking it is theirs when it belongs to a neighbor. We promptly set up a delivery of a new trash container for 7/27/2021 and **** written on the cart per the tenants request. Once a lease agreement is received showing a new tenant at **** AND ****, we will be happy to deliver a new recycle container.
  

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