Business ProfileforGrants Pass Toyota

DON'T take your vehicle here for any major service! I took my 2008 Toyota Solara convertible in to replace the radio/AC console because of damage done by a local detailing shop, cost $3008.00 Then I was told I had to replace the dashboard also. The quote for the dashboard $1619.67 and $1400.00 for labor to install. They assured me that ****, the installer had 25yrs of servicing vehicles with Lexus and was the Guru of perfection. I also am a perfectionist when it comes to my 14yr old car, she still looks brand new. I expected quality work, after all its "Toyota" When installing the dash, it did not fit or line up correctly. One would think they would have exchanged the dash for another for a better fit. Instead they "made" it fit, with gaps, lips and loose. I pointed this out, they took it back in "tightened" it up with bolts which made it look even worse with lips, dents and not lined up with the existing part of the side dash. Also, the color of the new dash did not match the old. They told me if I wanted another dash installed, I would have to pay an additional $1400,00, The Mgr also told me "the inperfections can't be seen unless the door is open" so not a big deal, you'll hardly ever see it. UNBELIEVABLE!! The Mgr told me this was "the best they could do". Then, when driving my car home from Grants Pass Toyota I noticed my steering wheel was not on straight, off about 20% to the left. You would think this "Guru" would know how to put a steering wheel on correctly?? Also, I asked ********** for them to put floor protectors down to keep the grease off my floors/side panels, yet there were still marks left. I would expect them to take more pride and care in all of the work they do. They just don't!!Grants Pass Toyota takes no pride in the work they do. If you don't like what they have done, you are stuck with it! After spending thousands of dollars to "fix" my car, I am "Stuck with their INCOMPETENT and HORRIBLE work! I wish I could attchach my pictures BEWARE!