ComplaintsforUPS Store

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  TO WHOM IT MAY CONCERN I rented a mailbox from the UPS on Hogan Drive in Gresham, Oregon about a week ago, to receive my packages. I paid 1-year in advance. My packages came in on the first day (13 packages), and I was being talked to, so rudely by the employees ABOUT HOW I CANNOT BE RECEIVING THIS MANY PACKAGES BECAUSE IT IS A LOT OF WORK FOR THEM TO CHECK MY PACKAGES IN. I explained that when I signed up for the mailbox, no one gave me a limit to how many packages I can receive. However, I still went ahead and opened (paid for) another ups mailbox at a different UPS store to divide the deliveries amongst these stores. Yesterday was the straw that broke the camel’s back. One of the employees (I will get their name today), called me, and totally EMBARRASSED ME ON THE PHONE. She was so mad and angry at me, she wouldn’t even let me talk. I said I wanted to explain that “THE PALLET SHE’S CALLING ABOUT ISN’T MINE” but they already ASSUMED it was mine and insulted my person to the extent I felt extremely BULLIED BY THIS EMPLOYEE, who tried to INTIMIDATE ME. I have NEVER complained about a business but this will be my first, hopefully the last. I am also going ahead to submit this complaint to UPS corporate and the Better Business Bureau. I have NEVER BEEN BULLIED LIKE THIS IN MY LIFE. She said my box will be closed (WITH NO REFUNDS) if i continue to receive many packages. I asked why would you close my box when i just paid for a 2nd box $300 for the mailbox and have only used it for a week. I hope actions, or at least INVESTIGATIONS are done, to AVOID such occurrence from happening again at any UPS store. Thank you. cc: BETTER BUSINESS BUREAU

  Business response

  11/30/2021

  ***** ****** *** ***** **** **** ** ***** ***** ***** * ******* *** *****
      Nov 26, 2021
  Resolution Specialist
  BBB
  Sub: Complaint ID: ********
  Refer your letter dated Nov 18, 2021 regarding complaint submitted by one of our customers. At the outset, I wish to apologize to the customer for the unpleasant experience he had dealing with the employees at my store.  We take pride in our work and endeavor to provide best customer service.   After discussing the matter with the concerned employees, I have come to the conclusion that there has been some confusion with the understanding of the Mailbox service agreement.
  I intend to talk to the customer to go over the mailbox agreement in order to address the contents of the complaint.  Hopefully, I will be able to clear the misunderstanding and resolve the issue to the customer’s satisfaction.
  
  Sincerely
  Veena K*****

  
  

  Customer response

  11/30/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The head of the UPS Store at Hogan Drive in Gresham, Oregon reached out to me and issue was resolved (communication with business concerning my mail). From my experience going there (other than day of complaint), customer service they provide daily have been great. I will presume someone was having a rough day. Customer service is key.
  
  Thank you, to all parties involved. 
  

  
  

   
  Sincerely,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩