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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have asked for a detailed receipt for the work I have had done and the warranty paperwork for the water heater that was installed. I have not received anything not even a phone call! I need this for taxes and the for the water heater, should something go wrong with it. I have waited over a month, but still no response.Business response
04/06/2023
We got the customer all taken care of.Customer response
04/06/2023
Complaint: 19399291
I am rejecting this response because:
Sincerely,
********************* No, I was NOT taken care of, I was threatened by this company to add $1000.00 to the already paid bill,,if I persisted in asking for an itemized receipt, not *************************Business response
04/18/2023
*Response taken over the phone by BBB staff*
invoice has been sent to the consumer.
Customer response
04/18/2023
Complaint: 19399291
I am rejecting this response because:
Sincerely,
********************* went out of my way to help you and you give me a bad review? Seems unnecessary. Give me your mom email. She is the one who paid me.
On Thu, Jan 26, 2023 at 10:36 AM ************************* <*************************************> wrote:
Ill take care of you for the next year. However if you absolutely need an invoice, Ill have to charge you what it shouldve cost which will be $3100. Its your choice you can trust me or we can renegotiate. Please take care.Business response
05/10/2023
Response collected over the phone by BBB:
I do not have warranty paperwork to offer customers. She can email me for up to the service date of one year and we are already six months into that.
Customer response
05/10/2023
Complaint: 19399291
I am rejecting this response because:
Sincerely,
*********************On Thu, Jan 26, 2023 at 10:36 AM ************************* <*************************************> wrote:
Ill take care of you for the next year. However if you absolutely need an invoice, Ill have to charge you what it shouldve cost which will be $3100. Its your choice you can trust me or we can renegotiate. Please take care.
Sent from my iPhone
> On Jan 19, 2023, at 7:50 PM, ********************* <*******************> wrote: I still have NOT, heard a word from these people, no invoice,,NOTHING!!!
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Contact Information
8421 SE Orient Dr
Gresham, OR 97080-8849
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.