ComplaintsforKerr Properties, Inc.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Husband and I applied on September 2, 2024 for property ********************************************** #L230 Gresham, OR ***** paying the $65.00 fee Applications considered complete on Wednesday September 4, 2024 and was turned into the background company.On September 10, 2024 I was contacted by Kerr properties at 9:57am that the background company that they use was not able to contact Husbands current landlord per voicemail. at 1:11pm husband received call by ****, ***** was the person who contacted him, without complete explanation was told that we were denied due to credit and landlord failure to respond to background. Husband out of frustration stated this comment in the conversation from frustration and no explanation "Bullshit credit score, you should seek a different background company and have a nice life". I called back at 1:17pm to understand the situation and to remedy with an apology for my husbands comments, ***** told me that I would have to contact the background company and my husbands landlord to get the reference from them, but was told that the decision had to reviewed for the way that my husband spoke to her and again I apologized. After speaking with the background company and speaking with the landlord everything on our end was completed.On September 11, 2024 at 9:00am I received a call from ***** stating that they did receive the reference back from the background company, but we were denied to what my husband stated. I find this very biased as this was a he said/she said scenario and the "uppers" that made this decision was from a one sided story and did not contact my husband for his side.

  Business response

  09/12/2024

  Hello ******, even though Kerr Properties, Inc. is not a member of the BBB I am responding to your complaint. 

  It is assumed both you and your husband read the screening criteria prior to applying as you have to click on an acknowledgment that you understand the terms of the screening criteria. You are correct that you were initially denied for lack of verifiable rental history and not meeting credit criteria however when ***** called your husband and told him if he could get the landlord to call back with positive feedback we would be able to work with you regarding not meeting the credit criteria by adding an additional security deposit. Instead of being an adult your husband chose to call my employee, *****, a B**CH which is completely unacceptable. Once I found this out I told ***** that even if we now receive positive feedback from your landlord that we would still keep the application denied as we do not tolerate bullying or name calling. 

  Now you're telling me on this BBB complaint that he swore even more at her helps to solidify this business decision.

  While I understand you attempted to apologize on your husbands behalf, the fact that your husband didn't even have the decency to try and apologize for his immature behavior does not bode well with me or my staff. ***** was doing her job AND stated we were willing to work with you but your husband chose aggression instead. If he's calling my employee a filthy name during the screening stage it set the precedence of how this potential business arrangement most likely would have continued. 

  Thank you for taking the time to file this complaint and we at **** wish you the best of luck on your future endeavors. 
  
  W. **** ****, MPM RMP

  Customer response

  09/12/2024

   
  Complaint: 22275384
  
  I am rejecting this response because:

   

  the b*** saying to ***** is inaccurate 

   

  I was present during the conversation and that word was not used, if phone conversations are recorded please listen and you will be informed the untruth in that particular statement. as W.**** you were lied to by the employee on that statement and employee should be reprimanded 

  
  Sincerely,
  
  ****** *********

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ***************** unlawfully charged my Fianc and I $100 for a maintenance request involving a dishwasher that IS not properly cleaning our dishes. ****** Law states that landlords and property managements must take care of 100% of maintenance costs.

  Business response

  07/06/2022

  Hello Dakota, thank you for taking my call last week. As I explained on the phone, the charge actually was reversed as the vendor let us know they made a mistake. 

  Thank you.
  
  ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩